Please click this link as it will explain why the internet might not be connecting on your hub. I checked the hub 5 network logs and I can see that software updates are failing. We do not make commissions. Solid white light – It is normal, as you see it when you turn on the Hub for the first time. Thank you so much for your post and welcome to the community forums, it's great to have you here. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). Back a step. I've had a red light on my router foe months now. Had the hub for a good few years. The flashing yellow light on Virgin Media equipment indicates that there is an issue with the service. Plug your Hub into the mains. 28-04-2023 18:12 - edited 28-04-2023 18:29. Wait for the power light to turn blue, this means your Hub is ready for activation. Internet checker says my area NN3 has no issues, phoning CS recorded anouncement says intermittent issue, CS agent says issues won't be solved until 6th June. Just installing and setting up a new hub 5, yes we do use a split network at 2. September 2, 2022 by Jim Johnson Virgin Media Hub Lights What Do The Lights On My Virgin Media Router Mean? Virgin Media routers use Light Emitting Diodes (LEDs) to show you information about your internet. Thanks for that. The only way it works now is to connect it via Ethernet cable. WiFi network (its name will be on your Hub WiFi card – see page 5). The router is hot. Make sure all cables coming into and out of the Hub are pushed in firmly. Today I've received my hub 5 and green light is flashing for few hours now. No issues in area currently. If it’s flashing green, it’s starting up. You’ll know it’s ready when the white power light at the front of the Hub is on. Understanding what each light signifies can help users troubleshoot issues or determine the normal functioning of the Hub. on 09-12-2022 14:59. Say goodbye to buffering and hello to seamless streaming, lightning-fast browsing, and crystal-clear video calls. Switch the hub back on at the power. The Internet LED will be off when your Hub is connected to the network and can access the internet. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. We would like to show you a description here but the site won’t allow us. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. I have: - turned it on and off at the wall. 11-02-2023 13:45 - edited 11-02-2023 13:47. It's connected to the Internet, and is providing WiFi through 2 pods too and multiple devices. Both radios share a single DHCP server, but there is an IP or port conflict that prevents clients from connecting. I'm afraid there isn't an option to do that in the settings. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Hub 3 in modem mode was Solid Red light and indeed with Hub 5 is a Solid Green light. It might flash or change colour when you first turn the Hub on or after a restart. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. To fix. Bottom – WLAN (green/blue). Hub 4 flashing white lights. Solved: Hi I just had the gig1 service activated on Wednesday with the new hub 5. The teams will be able to change the Hub back to a 4 for you or as suggested by Client62, you can opt to use the Hub 5 in Modem mode and connect your own third party router. When it comes back on line, if you need to go into the hub's settings don't mix up the default wifi and settings passwords - both are on the bottom of the hub. Try as below as there is a specific way of using modem mode. Everything is still working fine at the moment. street cabinet or omnibox etc. Red power light on the Virgin Media Hub 3. Virgin Media Hub 5 Lights. We have had out 1Gbps line for around 2 weeks and after just one week the problems started. 2. We do not make commissions. I even checked the cables and it all appears fine. Ensure that the hub is in an open space and not overheating and reboot it. If your happy with the nest and don’t need WiFi 6 stick with that and the Hub 5 in modem mode. 02-02-2023 02:25 - edited 02-02-2023 02:25. The Virgin Media Hub 3 has four lights to indicate the status of your connection. If you have an older Superhub the WPS button is that big blue glowing Virgin Media logo on the side. Blue flashing light for 2 days now. Check which Hub you’ve got and then pick the test you need. However, if your WiFi light is blinking red, it’s possible that the WiFi is out of range or there is no WiFi signal. on 04-06-2023 14:48. The Hub should now operate normally. Hi all, I got my service installed on Tuesday and has been working great. 0. and tells you of more local issues down to street cab/ postcode level. Click next. Hold the pinhole reset button for 10 seconds on the back of the Hub. We do not make commissions. Plug the modem back in and wait until the modem has finished powering on. About Virgin Media About Us; Press; Careers; Connecting for Good; Why choose Virgin Media; Code of Practice; Marketing. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. The nearest exchange, located in Topsham, is equipped to handle all of your internet needs. We'll need to arrange an engineer visit, so I've popped you over a private message to get a few more details from you (purple envelope. Can flash for a few minutes like this, it is normal. The DHCP service crashes the hub and then nothing is able to connect not even laptop devices via the 5GHz SSID connection. If the light remains green permanently, you need to reset the hub by pressing its factory. 0 provides essential information about the device’s power status. Step 4. You can see examples of more lights and what they mean on the Virgin Media. I have a green light on the 3-pin plug PSU but no lights at all on the hub 5 itself, and. 1 technology, is designed to power the next-generation of connected devices – including modern. I followed the install instructions but they all seem to suggest that when I plug it in I will get a white flashing light. Didn’t even know the reset button was there. For the last 2 days our Superhub 3 has the constant deep orange/red light where this used to be white. • Then use the power switch to turn the unit back on. Similar threads suggest my hub needs to be replaced. It normally is not a hub problem, but a VM cable/cab/network problem. A flashing red power light signals that there’s an issue that needs addressing. ), which is in the public domain. on 24-07-2022 14:45. It will also flash when the Hub is downloading new. Please can you try this for me: • Turn the power switch off on the back of the Hub. Press and hold the WPS button on the larger WiFi Booster forGraeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. My phone line is connected to the hub since early November. on 14-11-2022 16:16. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. But. Firstly the Internet was dropping out on both WiFi and Lan for a few hours a day and then returning. Now when I got home today I was met with no internet and a Red - 5239893. This light flashes green when the Hub's downloading a software update. I have switched it off and on and reset it a few times. 11ax), improved security (e. I believe it is having issues with the DHCP service. Unfortunately no issues with broadband in my area according to this. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. The Virgin Superhub 3 is a powerful router that provides a fast and reliable connection to the internet. Gigabit LAN switch, to. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. The light stays red after reboots and unplugging-re plugging in cables, and Wi-Fi can sometimes drop for 30-60 mins intermittently. My service and speed are unaffected and the hub doesn’t feel unusually hot. Select the option next to Enable Modem Mode. 0 red led light. I’ve reset the hub and checked all connections countless times and still nothing. A red light means an issue with your connections even though the Hub is on. Don't forget to only have the Deco plugged in on the initial boot of the HUB,. The nest pro hasn’t got very good reviews. We do not make commissions. If the Hub is in a clear area and is cool to touch and the red power light remains on the Hub must be replaced. At least 30Mbps download speeds in every room or £100 one-off credit. 0. We are happy to hear this is now resolved but do please reach back out if we can assist in the future. My samsung galaxy s i9000 connects to my virgin media super hub but without internet access. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). Options. Hi @Mr_PNO. Red Light. Stable White – Connected. See where this Helpful Answer was posted. Are all the wires in the correct slots on the hub? When is your activation date, as that can play a huge factor in you connecting to the internet? You can also ring our activation line number on 👉 0800 953 9500 if the hub is pending activation. Virgin Media 2. We have had a Hub 3 for a year with no problems. Excludes broadband faults and broadband network outages. Speeds seem to be fine too. Hi, My virgin WiFi Hub 3. Select Modem Mode on the left hand side of the screen. Plug the router's power cable back into the outlet. Virgin Media's official documentation on the lights for the Hub 5 doesn't explain this very well. - 5258622. Options. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. If the hub is white, it means it's in the process of. Checking the Indicator Lights. 4. 0 has got a constant orange light and our internet is working intermittently. Running a Virgin Media broadband speed test is easy. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. I didn't need an engineer to come as I had the. Then switch it back on. A restart gets the light white flashing whilst resetting but then reverts back to yellow flash. Try our TV troubleshooting tool now. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. The three lights are: Power, WAN, and Ethernet. Blue flashing light happens during the provisioning stage on a reboot. Red Light. When pin-hole resetting, this reverts the Hub back to its default Factory Settings, which include the network name and password on the bottom of your Hub. What do the lights on my Virgin Media Hub V2 mean? Solid white (full brightness): When you first turn the Hub on it’ll display a solid white light for just over a minute. Forum Team Options. We would like to show you a description here but the site won’t allow us. intermittent. For a few weeks, my Hub 5 has been acting strange. Hub Ethernet cable WiFi Booster Wired Booster Room 1 Room 2. If it is a wifi only issue, then on a Hub3/4/5, you can try separating the SSID's of the 2. Virgin Media. The Virgin Media Hub is offered as part of its Gig1 broadband package. Types of Booster. The most common light you’re going to see on your Virgin router (hopefully!) is a green light. If you see this color, there is no cause for alarm. Virgin Media is now available in North East, bringing lightning-fast internet straight to your doorstep. After it, navigate to the Admin settings and restart your Virgin Box. on 07-02-2023 11:40. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. . Virgin Hub 5, red flashing light. The lights are: Power: Indicates the power is on and the router is working. 168. I've called the Helpdesk and they have just told me that they have no idea what is wrong but to live with it and ignore the red light until my. on 31-12-2022 12:53. I'm in s72 postcode area s hiendley just down the road mines gone off as well on the trial tried ringing virgin gave up on them, Yes we are the same, internet disconnected , tried hub 5 reset but blue light on the hub flashing. Easy to set up, coverage has. cdias. Then, wait for 5-10 minutes for the Hub to start up. Have followed the instructions to the letter on set up and it is not working. If you're worried, flick back to router mode, see what colour it is when it comes back on line. Are there any tests that forum staff can run to check whether the router is working correctly. 1 ACCEPTED SOLUTION. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. Here is a step by step guide: How to put a VM hub into modem mode: 1) Access your hub on 192. One blue/red light behind the wireless button on the front panel. Reply. I read on this forum that there was a thread about the Hub 5 overheating and affecting DHCP but I can't find it. connection. I rang virgin about it and was told they'd send a pod to try and solve the issue. 1. According to the instructions, the bottom light should go steady and there should be no other lights visible when working correctly. Options. Wi-Fi extenders. Try a 30 second pinhole reset of the hub with no ethernet connection. Virgin Mobile. Been on for more than 24 hours and have had 3 frustrating calls with Techs who have reset and told me I'd be good to go in 30 mins and. Depending on your area. - checked all cables, switches etc for loose connections. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. We do not make commissions. I have had a new Hub 5 fitted for just 2 weeks now. Re: Hub 5 problem - light going out. You probably do have a WPS button but don't realise it as it is hidden in plain sight. It will also flash when the Hub is downloading new software. Hi, Curious if anyone has had a flashing green light on the Hub 5. 1 (192. Hub 3. Have followed the instructions to the letter on set up and it is not working. For your hub and what you've said; Red light. Back a step. Please can you take out all the cables and put them back in. Power off the Hub 5 as it is already set in. Depending on your area and. Thank you. Solid White. We would like to show you a description here but the site won’t allow us. Your Hub Your Hub (modem) normally has just one light on, but from time to time you may see others turn on too. Note: The internet light may be. Red flashing LED means the hub has lost connection with the VM network. Internet has been down for a day, our router is flashing yellow. Depending on your area. jem101. Use the recommended Deco App to connect the other units to the first. Options. Lights on Hub 3. Understanding what each light signifies can. However the last two days, the Internet is completely down, with the normal white light replaced by a flashing yellow light. If so and the red light is still on, please let us know and we will send you a private message to arrange a replacement hub for you. The software version I'm running is LG-RDK_4. on 31-12-2022 12:53. Take care, Nat. Hub 5, Hub 5x and Hub 4 - Test my broadband speed. WPS is most useful when you’re working with printers, Wi-Fi extenders, video cameras, or other devices that don’t have their own display. Router is well ventilated and cool. This hasn't worked and the red light still shows and we get frequent drop outs of connection. Solid red: There’s an issue with the Hub 5. Stream from Virgin Media. Hi, today my router has powered down twice today,with no lights until i turn off then back on again. If this is causing problems, ask to have your old Hub reinstalled. Two LEDs on each RJ45 LAN socket (left = amber. Orange light on Hub 3. Wait for the power light to turn blue, this means your Hub is ready for activation. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. Virgin said it was the new software update colour. how can i get a co; Virgin mobile samsung galaxy s2 wont turn on keeps blinking blue light? No internet access but blue light on virginGo to solution. 0 has got a constant orange light and our internet is working intermittently. Use this button to reboot or reset your router to its factory default settings. Options. • Turn the power switch off on the back of the Hub. Account - Mobile. All the help says something about a telephone but I don’t have one so don’t know how to proceed. i haven’t pressed the wps, i’ve tried turning it off and on again, i’ve also tried the pinhole reset but nothing has worked. Telewest wall socket: no visible power to be switched on. I've called the Helpdesk and they have just told me that they have no idea what is wrong but to live with it and ignore the red light until my. Logging into the advanced settings (IP address in browser) says internet has registration failure. If the Base (Power) light is red, the hub may be overheating; if you notice the. To reboot: press the button and hold it for less than five seconds. Virgin Media offers superfast broadband, so it needs a super-powered router to handle that. Although the LED on a hub3 should be white the cheap LEDs used can be anything from white, to yellow, to orange. Red light on Hub 3. 1 then it looks like it has not been updated to the latest firmware. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. The Super Hub 4 router will automatically display this color configuration anytime you switch on the router. Once you have connected this up to your equipment, you'll just need to give your Hub 5 a quick reboot and it will then be configured on our end. • Switch the hub back on at the power. hub 5 flashing blue light. Unfortunately no issues with broadband in my area according to this. It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. Wifi: Indicates the wifi is on and working. Just joined and setup the new hub but it just flashes red. Hub 5 - flashing red light. In router mode, it will be white. Flashing White – Connecting to Virgin Media network. The router restarts, using your existing settings. 1) Access your hub on 192. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. 0 has got a constant orange light and our internet is working intermittently and not connecting to all devices. Stable White – Connected. You will see a solid white light ring if you have a Hub 4. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. . This is what you'll see when the Hub’s working normally. September 2, 2022 by Jim Johnson Virgin Media Hub Lights What Do The Lights On My Virgin Media Router Mean? Virgin Media routers use Light Emitting Diodes (LEDs) to show you. We do not make commissions. Back a step. Stable Red – Cable connection issue. I’m no design expert, but I don’t think LACK of a signal is the best way to show. I’ve checked cables and all are fine, I’ve restarted a couple of times and still flashing red. Ethernet: Indicates the connection to the modem is working. Thank you for updating the thread RoneyCervinski. It has five lights which indicate the status of the connection. The boys at HQ say there is. Done a few reboots, checked all the cables and connectors multiple times (all tightly screwed, no loose cables) and nothing seems to resolve the issue. Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Further exclusions & legal stuff apply. We do not make commissions. When the power light is solid white, it indicates that the hub is on and working correctly. on 10-09-2022 13:10. A green light on your BT Hub indicates that things are going well. I first plugged the wifi cable into the wall and this is what happened. After area broadband outage, hub 3 now just showing red light. The Wi-Fi light – indicates whether the wireless connection is enabled or disabled. I've not noticed anything is the way of connection drops either by ethernet able or wifi but the. I have checked the service status in my area and it says no issues. 1 ACCEPTED SOLUTION. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. We do not make commissions. 100. Understand what each of the lights on your hub means, and learn how to reboot it . I'm sorry to hear about the issues with the red light on the hub. _____________. Issues are arising on certain devices that will be addressed in firmware updates. 24-2206. 1 Power Light. Make sure all of your cables are secured properly, and then press the power button. No help from the annoying call centre. You've checked the hub isn't actually hot, is it a well ventilated place, done the pinhole reset. Please report back with the result. 0 port and a few other smaller differences – design etc. About 1 month ago the light turned green on my hub 4 and it started losing the broadband signal. I have tried switching it off for a few hours to let it cool down, that made no difference. Hub 5 Plugged In - No Lights. John-----I do not work for VM. Don’t plug the power cable into a plug socket yet. It has the following main functions: Cable modem to connect your own IT equipment e. Base LED The Base LED will be the only light that will stay on during normal operation. The internet light: This light will flash green when the Hub is acquiring a connection and will remain lit for two minutes after a connection has been established. The password is printed on the bottom of the Hub. Depending on your area and. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Hey @Neilevs236 thanks for reaching out to us and a warm welcome to the Virgin Media forums. Get the Hub ready by connecting the wires. It seems Virgin Media is now offering the Hub 5 as standard to customers who take or upgrade to. This means there’s an issue with the cable connections. electrical tape, wax paper or sellotape and draw over the tape with a black permanent marker. Currently we have a solid green light after putting the Hub into modem mode. can please look into this. A flashing red power light signals that there’s an issue that needs addressing. Here's what each one means. Virgin Media is a telephone operator in the UK that provides television, internet, mobile and fixed-line services. You'll then need to configure your equipment as per the manufacturer's guide. 08-01-2023 22:03 - edited 08-01-2023 22:06. QuickStart, set up and connections. not sure if this is normal or not. I followed the install instructions but they all seem to suggest that when I plug it in I will get a white flashing light. no activity at all on the LAN ports. Blinking blue wan light on virgin hub. The Hub should now operate normally.