168. 1, you can set the IP address to 192. Welcome back page -> Account settings -> Virgin media mail settings -> Generate new app password. 168. I got a message earlier this week to say work had been complete. on 23-05-2023 21:05. Options. Check you’re connected to the Hub before following these steps. Cannot send emails. Test Virgin Media with IPVanish: Try accessing Virgin Media while connected to a IPVanish server again to see if the issue is resolved. ; Enter 192. " and smartphones have "failed to obtain IP Address". tame. I will therefore leave you in her very capable hands. Enter your credentials and press OK to log into the router settings menu. 1)log in with the administrative username and password (usually admin admin); look for a tab named or starting with or containing Interface, go to Local Area Network or LAN from there and you'll see a DHCP Clients Table. The problem is in this line. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Restart your phone and try to connect to your network again. In short you are calling method setText(int resid) instead of setText(CharSequence text). Again I have checked and it's nothing more than the IP address at fault here. Today I opened the port forwarding page on the router and deleted the old rule and tried to create a new. Step 03: Next up, change the IP from ‘DHCP’ to ‘Static’ and enter the IP address of your router and save the settings. Signals from baby monitors, fish tanks and cordless. 8564. I have contacted virgin media for a new Ip address as the one I have never changes only the lease gets renewed. I am using my TP link dongle to do that. Then to change the password sign into My Virgin Media. Restart Your Device: This ensures the changes take effect. We have now restored the ability to send and receive emails for all affected accounts. Virgin Media social tariff. 1 as the default gateway. Cannot send emails. on 31-01-2023 11:21. That said, the address if what is called ‘sticky’ and rarely changes, I’ve had my current one for about 12 months. 8. Objects can block and slow WiFi. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Connect the Hub’s power cable with the blue tab. Subnest mask, IP Address and DNS. Method 1: Clearing MAC address from your account. The other option is to use a Network Scanner app on you mobile phone, and scan the network for the IP address of the Powerline adaptor. 168. This was an issues at our end and and all impacted customers should now be able to access their Netflix service. com with the correct port and security set. If you know you were using Cloudflare before and that's the DNS with. Learn more. Options. Check that an IP address is shown for the Internet port. VM works differently to some other ISPs/Broadband providers such as BT or Plusnet. Networking and WiFi. You might be able to change it to something like 192. 7. But a firmware fix is finally in the works. Select Next and enter the Hub settings password which is on the base of the Hub. I'm sorry to hear about the issues with the email 😞 Are you using a client app or signing in on web mail to view your emails? Are you able to send a screenshot of the error? Are you able to reset the password on the "forgotten password" tab? Let us know and we can go on. I moved my Hub 5 to the other side of my room, so it was basically switched off, moved and switched on again! Since then 4 separate devices connect to the wifi network but don’t get a valid IP (169. You will need to track down one of the reported devices to see if it is indeed having DNS issues and what its local settings are. 255. However, they don't seem able to provide any evidence as to what the source of the emails might be. 1, press Enter, and NSLOOKUP changes its default DNS server to the IP address 1. Reply. The only way to force a change is to change the MAC address of the device connected to the modem. Hence they have to be connected through the Virgin hub to talk to Virgin’s local cable headend servers. You can contact this department by calling 1800 941 941 (Monday - Friday) or email:. On my car I reserved an IP address, mask of 255. The router may restart (not sure), but also may just go out and try and access the modem and then obtain an IP address. Apparently its system shows the installation as complete and our account as active. The computers and devices you wish to authorise are set up so that. 1 or 192. myIp which does not exist and you will get. 168. Factory reset your Android. co. Monitor your email storage. Thanks Tom. Then plug everything back in and after everything is ready see if it is working. IMAP Security. 1. They ask for IMAP and SMTP settings. FYI the SMTP log entries will allow Virgin Media to correlate events with their logs to try and determine what is causing non-delivery. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. With (As of December 2012) 4. Regardless of what method you use to connect to the Internet, you need an IP address. Step 4. The number was [removed] and sounded just like a Virgin call centre and was very convincing. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Step 1: Click on Start (Windows logo) or press the WIN on your keyboard. Tudor. My IP is blacklisted. This is the Virgin Media modem mode IP address. Your IP address should start with 192. Tuning in. 2. 6. We would like to show you a description here but the site won’t allow us. Issue sending emails from Virgin Media Blueyonder Account I am recently experiencing issues sending emails on my laptop (Windows Mail) to my Virgin Media (Blueyonder Email Account). yy). The connectivity does resemble internet access in some ways, but it's not the real deal; it is more appropriate to think of it as being like cable TV. on 09-07-2023 08:46. Receiving mail (IMAP4) IMAP4 server name. 168. Your computer’s request for an IP address went unanswered. 6. branson@virginmedia. First sign out of any My Virgin Media account that you may currently be logged into. Next, enter in your username and password. net. If the issue still persists, I recommend contacting your ISP provider and ask for further information about the concern. I have tried to send email from an IP camera using smtp port 25 and I think this has put me on a blacklist. Tap on Change adapter options. A new secure password will be generated for you. It is entirely possible that the user of that device has manually set DNS servers that can't be reached. 0. 0/24 -j so that only those IPs traffic are rerouted, it would be iptables -t nat -I POSTROUTING -o `nvram get wan_ifname` -d 192. 1. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I did (hard) reset the modem (Hub3), it's in the router mode, all default settings. • 3 yr. Can send using my data or from other peoples wifi. They said that they would have to change the order. Virgin Media Mail account is. Customers of the provider keep asking us for a progress update, but sadly the answer remains unclear. They only seem to change when 1) you go into modem mode 2) VM does reconfiguration on their CMTS. 0. Learn more. In case you’re still dealing with the same “Ethernet Doesn’t Have a Valid IP Configuration” error, move down to the next method below. For. Calls From Abroad. However, on Sunday devices such as my Windows 10 PC, Amazon echo and Android phone are unable to get internet access when connecting to the hub with the message "Unable to obtain IP address". Try restarting your Wi-Fi router. 168. 2. They are going to monitor it for 24hours. 0. g. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Save and Exit: Confirm any changes and close the settings. I need to contact internet security team but cannot seem to be put through very frustrating Wifi connectivity issues. 1, run: tracert 192. 168. Internal could be a different issue as most network cards will give you both IPv4 and IPv6 addresses unless you disable it, it will not make any difference to your external connection. Check the Wi-Fi network name and password are correct. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. 0. As a workaround, please do try rebooting your modem or router a couple of times and check if the ISP assigns a new IP address. Thanks. Infuriatingly, before I had time in a busy week to follow the trail further, I found that when I connected my laptop at another physical location on a mobile phone data network, the problem had disappeared. com. If an IP address provided by these VPNs gets blocked by Virgin, they’ll close that IP and open a new one to ensure there’s always an unblocked IP address for you. You really need to go back to them and push to have your IP Address delisted or for them to explain why it is listed and why it cannot be delisted. If none of the above solutions work, there may be a problem with your phone’s current network settings. on 16-09-2022 15:42. net e-mail address. 29-03-2023 11:40 - edited 29-03-2023 11:41. You can also set the pihole ip as the dns server in the dhcp scope from the usg. and enter the following where username:password is replaced with your email address and password, i. All our services will be set up so, once you’re in your. Can send using my data or from other peoples wifi. The VM IPs are very sticky, the only way to reliably change your IP is by changing the MAC address of the router. 1 and gateway of 192. on 23-10-2022 22:17. Virgin has "sticky" IP addresses, meaning you might have the same address for months at a time. Removed and Forget the wifi on the hand held devices, rebooted the hub, searched and found the wifi and tried to. 1. Tap Wi-Fi. 6K subscribers in the VirginMedia community. Log into your wireless router and navigate to the LAN 2. See where this Helpful Answer was posted. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. 0. Our team are continuing to work flat out to restore historic emails into the inboxes of a small proportion of accounts. Cannot send emails. 168. The DNS address for your particular IP address is known to the VM DHCP server which allocates it and registered on the VM DNS servers. I need to contact internet security team but cannot seem to be put through very frustrating On the mobile phone it just says "Obtaining IP address", and then doesn't. 1. 2 - VM re-segment your local network to fix an over subscribed area. Step 2: Search for “cmd” and hit ENTER to launch the command prompt. 1. 254. 0. I've tried rebooting the Hub 3. 168. 168. 1 - then navigate to the following settings so you can differentiate between the signals. VM works differently to some other ISPs/Broadband providers such as BT or Plusnet. try adding email account now. select any account but excluding iCloud. they are not fixed, though they do tend to remain unchanged for months or even longer. 3. 8. Hub now in modem mode, needed two resets to get a hardwired ethernet connection, but I have one connection currently!. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. ) Enabled (or 'Password' on Macs) IMAP4 username. 99. 0 DNS server of 1. We would like to show you a description here but the site won’t allow us. The software version I'm running is LG-RDK_4. Check if your email address, password, and other personal information has been exposed in a data breach. Then, select Remove This Network. 0. You could also possibly set up a url redirector see addictivetips for explanation. 247 - (this is uuplus. A simple fix is to restart the router. Now, suddenly, after more than HALF A DAY of messing about with your awful hardware, wifi suddenly works again. Hey @MRSH, thanks for reaching out to us on the Virgin Media forums. Below is the example used to get an IP address in php: Examples #1. 2. Failed The message is denied by the se. Click on your network card using the Right Mouse Button. To hear you had the same one for 10 years is surprising, as when you get a new Hub and they activate the new hub this should cycle you to a new IP address. I have the same issue and have just spent 2. That said, the address if what is called ‘sticky’ and rarely changes, I’ve had my current one for about 12 months. 8. Regards ANU MI couldn't get the exact numeric IP address, instead I got a NULL value because of the limitation of the above statements. I have never had any issues I am using outlook. Regards Mike. Plus get help on things like wayleave & access agreements. Open your Android phone and find the Settings app. 4. Make sure that this network doesn't overlap any other networks you may have on the FortiGate. Say for example, if you have your Virgin Media Hub in router mode and switch it to modem mode, when connecting a new router, the MAC address will be different, this will cause a new IP lease to be allocated to you. VPN Apps for all devices and unlimited simultaneous connections. despite ringing virgin for over 2 months nothing has been done. Test Virgin Media with NordVPN: Try accessing Virgin Media while connected to a NordVPN server again to see if the issue is resolved. 0. I cannot connect to the Virgin mail servers with Office 365/Outlook. 168. As a customer-first organisation dedicated to delivering the best for business, we are continually investing in our network. If the DHCP server is listed as, say, 192. All very annoying. At first I thought it was my iPhone so did all the usual forget network/restart etc. Long press on the network that refuses to connect and tap on Forget Network. If you are logged in with the primary account, and still unable see the Virgin. g. They seam to think that because I have a dynamic ip that I get a new ip every time. 255. 255. If you are a Virgin Media customer, you’ll have a dynamic IP address. I realised after installing Office 365 that I hadn’t set up Outlook to read my Virgin Email. 168. xxx (Preferred) It will be found under a Ethernet adapter Ethernet x: where x is the number of. Go to solution. 2 million home subscribers (from a footprint of 15 million homes), 3 million mobile subscribers, plus business (who may want more than 1 IP address), internal infrastructure (do a traceroute and you find a handful of public IPs. 4. Other devices have the same problem, so I know the issue is not with my PC. Mac: Set the ‘ Configure IPv6 ‘ option to ‘ Link-local only ‘. This does not change the default hub's ip address from 192. Hence they have to be connected through the Virgin hub to talk to Virgin’s local cable headend servers. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. on 03-11-2022 16:17. Step 1 Find the best spot for the WiFi Hub Make sure to keep the Hub out in the open. 191 and after port forwarding using port 5000 I can access the NAS by using this URL:Then try a traceroute to that IP and see if you can identify what machine is. Then, open your browser in Windows again to see if the connection is fixed. I have a tp-link card on my PC and I always want to set up a mobile hotspot but when I started one my phone can't connect to it it says "couldn't get IP address" or "couldn't connect the network" and "connection failed" I really tried a lot of things and it's still not. xxx IP address, with the virgin media dns servers, and 192. 0. No device will connect properly via wifi. -- I'm a Very Insightful. I then have to type in the link addresses in order to access the websites that come up in the search results. See where this Helpful. 56. Check if the related information of your Internet Service Provider (ISP) is correct. Note: If you update your username in My Virgin Media, this email address will not change. devices cannot be addressed directly over the internet, so a miscreant cannot connect to your Hub from their. Virgin Mobile – 789 on a phone of ours. Off their network (BRAS, DHCP server etc. com and smtp. My Router got a new IP address about 6 weeks ago and from that point on I cannot send emails because the mail server says my new IP. richard. Enabled (or 'Password' on Macs) IMAP4 username. If you're local and using Shared Memory then those attributes don't exist. 1 (your router’s IP address) in the Gateway field, 8. HI @MESSIAH. Command: PROT P Reply: 200 PROT now Private. SMTP authentication. I need to contact internet security team but cannot seem to be put through very frustratingyour router issues IP address to devices that successfully connect to the network. This could be admin, or one of these If you changed the username on the router and can't remember it, try resetting your router. Select “ Connection ” from the pane on the left side. com:dead. I've tried 25 different passwords, some actual words, some random, even some using a password generator. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. If the Virgin TV box isn't connected to your home network you’ll see a default IP address starting with 169. This will force the router. 0. 168. 168. What do I do when I get "Failed to obtain IP address" on my PS4? Restart the router and PlayStation, and if that doesn't work delete the PlayStation's connection and set it up again. Our host is harmonysite and the IP address in question is 23. Here is a step by step guide: How to put a VM hub into modem mode: 1) Access your hub on 192. This gives the ip address location as Mountain View California and a Google ip address. To hear you had the same one for 10 years is surprising, as when you get a new Hub and they activate the new hub this should cycle you to a new IP address. I said I wanted a status IP address, to use in model only mode and a 4g backup dongle. Hi, after installing hue bridge and 4 new hue bulbs I’m having issues connecting my own tv and laptop to the internet. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Simply enter IP address in the form below to get geo-IP location data of an IP address. Entertain me; Broadband Deals. #Ethiopia #Wi_Fi#AshuWebin this video, Ashenafi from Ashu web shows how to fix couldn't get IP address wi-fi problem Social Media: Drop a like on Facebook:. Connect the repeater to your desktop or laptop via the patch cord: Ensure your PC’s wired Ethernet card is configured to obtain IP automatically: Try to open the repeater’s default IP address that is printed on the back of the unit. I have no idea why. So, Virgin Media’s DNS server gives the same address for all of those. Power down and back up again and chances are you will get a new IP address from their pool. g. Step 3:Hi, first time using this forum. Default repeater’s IP, login and password. Now choose Properties. I changed the password and can get access to that email address via the Virgin Media site- but not from any of my devices using Outlook from Windows 10/11, or my iPhone. Mark the email as spam and delete it after you’ve sent it to us. Solved: Hi, New VM broadband customer moved from Plusnet. 1. Go to Advanced Settings > Wireless > Security > Add 5G to the 5 GHz Channel name (eg VM 12345678 becomes VM123456785G) and click on Apply Changes. Options. When I queried their motives the lady hung up. com. 1, sign on and put it into modem mode. AtlasVPN: A fast and secure VPN that is great for streaming. 168. 168. In response to jackmcconnochie. Now you can connect your PC's and they will get. It was a one off payment of £5 and they provided a 10Mb switch to go between your modem and your two devices requiring a public address. Re: VM validation failed - Couldnt get the IP address for vm user-image, timeout occured Unable to get IP for VM and x-mode not working are quite different things. 2 with it on whats meant to happen is the router thinks new device wants IP no one is using 192. com -u username:password. If you are using a VM hub in modem mode you should NOT on your internal network refer to your DNS address because all the VM hubs do not support ‘hairpin NAT’. I originally set it up in modem mode and noticed we kept losing internet connection10-15 times a day turning. Type of information. )A new IP address is generated by the router, which disregards the prior attempt to assign one to you. Been with virgin broadband for a good 10 years. For a few weeks, my Hub 5 has been acting strange. Your IP address is assigned by your ISP based on the MAC address of your router's Internet interface, so a hub swap will result in a different IP address. Model = TL-WPA4230P All of a sudden my powerline extender has started saying it 'could not obtain IP address'. Both ExpressVPN ($6. Here’s what you should do with the email: Forward the suspicious email to our dedicated mailbox – phishing@virginmedia. Need for increased data capacity and flexible scalability highlighted by 32% traffic growth on Virgin Media O2’s mobile network,16% growth in broadband data downloads and a peak traffic load of. virginmedia. Simply press 1 when you get through to the automated menu, and you'll be put through to. I cannot connect to the Virgin mail servers with Office 365/Outlook. 1 is so obvious and insecure for the internet-facing network gateway/entry point. 0 through 192. 2 with it on whats meant to happen is the router thinks new device wants IP no one is using 192. If you just followed the instructions on how to use modem mode, your problems would be solved. This is different from your WiFi password. DHCP on most servers run from lowest to highest on the subnet so if you put a PC with 192. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. 168. on 28-02-2023 10:44. I checked who the owner of the address 81. So Android will try to look for the resource which you passed in the setText i. Yes or better still give it a fixed IP address in the DVR. If you change the IP mask to 255. No matte. Helps dispense four million medical prescriptions. Note: If you update your username in My Virgin Media, this email address will not change. It's really a. 254. co. 168. 38K; 80; 220; Akua_A. Tudor. No device will connect properly via wifi. e. 168. Hi guys, I cant seem to connect to a dynamic ip, I have a horrible feeling ive been hacked and im connecting to a server of some sort, but if I try to make my ip dynamic I just lose connection and can not connect to the default gateway. This fixed it immediately. 254. Find out what your public IPv4 and IPv6 address is revealing about you! My IP address information shows your IP location; city, region, country, ISP and location on a map. This is different from your WiFi password. --. 1 ACCEPTED SOLUTION. I have a local personal admin account and then I used my MS account for normal use. A new IP address is generated by the router, which disregards the prior attempt to assign one to you.