Speed. TV. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. You can also identify a split socket looking at the side. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. The wall box may be branded with the logos of an old cable TV company (not VM). on 23-10-2022 13:36. VM BB TV Landline. on 01-06-2022 21:59. The Openreach sockets do not work for Virgin Media. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . I would love to help you get your service installed. 388. Occasionally only a very short stub of wire is left behind often hidden within. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 02-01-2023 15:12. A Virgin Media wall socket is simply a point of entry into your home. Can't get through to anybody for help! 0. Both your fibre cable and Wi-Fi router will be plugged into this. . The hub got delivered on time as promised. Browse. Re: No wall socket. Options. Objects can block and slow WiFi. Can't find a VM wall socket I only have this (will try and post a picture), which leads to god knows where. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. Gaming Support. I've got the same problem as above. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. on 25-09-2022 15:41. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. If you're happy with this and for the charge we can make the arrangements for you 🙂. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. in QuickStart, set up and connections 13-09-2023Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). Volt. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Went outside and there appears to be nothing on the other side (maybe removed). SpeedCall the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2Hi, I'm awaiting delivery of my broadband equipment today and decided to have a look online at the installation process. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Hi we have bouhgt a quick start kit but there isnt any suitable wall socket how can we schedule a technician for our problem please help we - 5220279. When you place your order, we'll let you know. Connect the Hub’s power cable with the blue tab. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. Hi I have just moved home and have the quick start broadband, we have no wall socket available. Just joined. If you're happy for us to get this booked. I've looked for an external box but cannot. Has anyone had the same problem? Plug the cables into the Hub. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . on 01-12-2022 11:22. Networking and WiFi. The wall box may be branded with the logos of an old cable TV company (not VM). QuickStart, set up and connections. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin wall socket; Options. The new cables from your Quick Start kit will be push fit. Virgin Mobile. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page; No virgin media wall socket mattz1106. A non-split socket will have the sockets and screws in the middle. Virgin TV 360. 2. Virgin Mobile. But I have no Virgin Media Wall socket in my - 5405516. Help; Virgin Media Virgin Media Community. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Email. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. It varies between the altnets. Only an aerial cable (pictured below) connected to a box outside my flat. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Hi. I have a separate Virgin media feed into the house, with TV and broadband. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. There are multiple different branded wall boxes inside our flat but none. Look for an omnibox on the outside of your property and try and trace the cable. Broadband. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. Rob. Or if the other end of the white cable is in a more useful. 150 from a. Phone. Subscribe to RSS Feed; Mark Topic as New;. The package was delivered but there is no wall socket for me to plug into. See where this Helpful Answer was posted. Volt. If you need a new wall socket, the engineer will install this for you during the appointment. on 04-02-2023 11:17. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Whichever is the most suitable. Virgin Media Community; Broadband; QuickStart, set up and connections; No suitable wall socket HELp please ASAP; Options. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The first thing is to start making alternative arrangements for your internet connectivity. No TV. Constant High Packet loss and broadband timeout. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket,. You can also check for a loose cable as not all properties have a socket. I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Please help as I need the. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Browse Virgin Media Virgin Media Community. QuickStart, set up and connections. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. The cable going in will be a double “shotgun barrel” type cable. But I have no Virgin Media Wall socket in my house. TV. Stay safe online. Broadband wall socket. Home. 0 Kudos Share. Can anyone please help me. Ju. Getting Connected with Virgin Media is easy when you have a wall socket. Speed. both appear. The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. . The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Joining in Options. Tried looking but can't see a way to book an engineer for this? Thanks. Phone line - 5 mins. Manage Your Account. Can anyone help or know how long it takes to g. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. Networking and WiFi. Back a step. Thank you. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). . Subscribe to RSS Feed; Mark Topic as New; Mark. It doesn't matter if the two adaptors aren't next to each other, as long as they're in the same room. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. a week ago. 4 weeks ago. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Now to my Issue: I opted for the self-installation ki. I was told when purchasing the broadband package that fibre was available here and already in. and view the images for a range of different wall box options. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. provided, I shall give them a call tomorrow. but only the green light keep flashing. QuickStart, set up and connections. Wall socket. Browse Virgin Media Virgin Media Community. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. The other is marked TV, & this is used for TV & Broadband. 85K; Tudor. Volt. Volt. have just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. However, I do not have any of the specified wall sockets available. Account - Mobile. I just found a box in the closet which has a cable indicated as CABELCON 4. Broadband. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I can only find the TV socket. . Wall socket compatible? in QuickStart, set up and connections 4 hours ago; installing ethernet cable/socket into another room in house by virgin in Networking and WiFi yesterday; New installation Question (Please only straight answers / knowledgeable) in QuickStart, set up and connections SundayThe box and cables may have been removed by the previous occupiers. You should see a cable going through the wall and if you trace this inside, you should get the cable. We would like to show you a description here but the site won’t allow us. At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. TV. Joining in Options. Virgin TV 360. The kid arriving on Tuesday the 29. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Koda. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The box does however have a hole in the bottom, through which i could see some. Thank you for your post and welcome to the community. The cable could be hidden within, or behind, furniture. Can I have engineer visit and setup it? Thanks. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. However, I do not have any of the specified wall sockets available. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Kit arrived today…no wall box so unable to install. V6. Or you may be quicker than average! You won’t be involved the whole time. Networking and WiFi. But I have no Virgin Media Wall socket in my house. Most QuickStart kits have just 6 cables, connectors and powerlines to. Also there will be an external, often brown, omnibox. Account - Mobile. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. The pre-install team number is 0800 052 1734. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Virgin TV 360. This means the Hub needs a reboot. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday Hello VLNeedham. Turn on and start the hub. No Wall Socket for Internet and TV in QuickStart, set up and connections 3 hours ago 45 times in 11 months in Networking and WiFi 13 hours ago Moving virgin router to another room in QuickStart, set up and connections SundayNo wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Broken box outside of house in Networking and WiFi Wednesday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections TuesdayNo vm wall socket. I have a separate Virgin media feed into the house, with TV and broadband. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Being connected to the internet is one of the most important modern essentials in 20. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. The wall box may be branded with the logos of an old cable TV company (not VM). the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Hi, We have been sent our dongle for the landline but get neither a tone through our old wall box or through the new dongle. 0 Kudos ReplyYep same here, was your broadband supposed to be installed on a specific date? If so you can get compensation due to VM’s ofcom. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Networking and WiFi. Hi. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. #2. 9. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. No Wall Socket for Internet and TV. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. on 18-05-2022 19:55. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. Gaming Support. Thank you. The cables from the external box lead to a Bt open reach socket and a blank socket. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Sometimes there is no wall box, just a trailing cable. Got my virgin media self install kit but I don't have a virgin socket. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Broadband. Account - Cable. Thank you. Virgin Media Quickstart set up. TiVo. Account - Cable. Please support me in this regard. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Preparing for Landline changeover to fibre. Can a - 5057222 - 2. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Options. Hello sophieboulter1. Wall Socket in QuickStart, set up and connections an hour ago; Unable to order for new build in QuickStart, set up and connections 9 hours ago; installing ethernet cable/socket into another room in house by virgin in Networking and WiFi 15 hours ago; Replacement white virgin media wall box in QuickStart, set up and connections yesterdayDamaged Wall socket. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. Here we are nearly 1 week after and she can't get a dial tone through the hub or receive or. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. -a power cable for the hub's adapter. TV. Options. Subscribe to. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. on 05-09-2023 20:36. I was sent the pack as. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin media wall socket; Options. Could a VM engineer be boo. Tudor. You can book a technician either by phoning customer support, or waiting for staff to reply here. Getting Connected with Virgin Media is easy when you have a wall socket. At least 30Mbps download speeds in every room or £100 one-off. I set up the hub using the Telewest socket. Go to our service status page. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. on 10-02-2022 17:26. Don’t plug the power cable into a plug socket yet. Reply. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. on 22-10-2022 20:58. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. But I have no Virgin Media Wall socket - 4942192 - 2. Options. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a. Dave. Have a look - 5286765. (My photo is too big for - 5104888Then plug the adaptor into the wall socket. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. . Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. The internal wall boxes are mostly oblong. I've looked for an external box but cannot find anything. If no. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. SpeedSo I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . I have been living here for past 15 years and never had fibre broadband before so i assume some one living in the property had cut the cable coming in from external wall mounted box. Virgin Media; My Virgin Media. TV on the go. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. I have just moved into a flat and was given the option to do a quick setup on a new broadband package so selected this option. All. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. them. 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . I've got 2 wall sockets that I think are likely. Kit arrived today…no wall box so unable to install. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. The cable could be hidden within, or behind, furniture. Just had the Hub 3 delivered for Quickstart. I just moved into a new apartment, and bought a broadband from virgin media. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. QuickStart, set up and connections. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. Get the Hub ready by connecting the wires. Virgin TV 360. Should’ve checked this before I ordered. If you look into the back of your Hub, you'll see a port. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. V6. Gaming Support. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. So you can either unscrew this one & push on the connector provided in the Quick Start pack. I cannot find a Virgin wall. SpeedI recently applied and received the delivery for a virgin package of tv broadband. Can someone come and set it up? 0 Kudos Reply. However, I've got no media wall socket in the house, and wasn't aware that I needed one! On the outside there is an old telewest box as photo. log into hub3 - 192. There are no virgin sockets on the wall. Browse Virgin Media Virgin Media Community. The isolator has a terminator cap (marked below) fitted to the open end. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Phone. Can I use one of three splitter cables? The middle one is labelled Virgin media. TV on the go. There’s even no BT wall socket. No internet, unfortunately. 1. However, I do not have any of the specified wall sockets available. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Nothing has happened. . Don’t plug the power cable into a plug socket yet. Could I book an engineer and what number - 5155510. 4 weeks ago. There is one Ethernet connection point and socket with a circle on the wall. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections Wednesday Awful first impressions of Virgin Media. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. The cables from the external box lead to a Bt open reach socket and a blank socket. on 31-12-2021 10:47. Hi, I've ordered a broadband only package and received it today But I have no Virgin Media Wall socket in my house. Wall sockets and no connection. I wanted. Speed If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. signed up and was given the option of self installation. on 10-02-2022 17:26. Networking and WiFi. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. I tried both the wires, it didn’t set up the WiFi. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Virgin Media Community; Broadband; QuickStart, set up and connections; VM plug wall socket missing; Options. . But I have no Virgin Media Wall socket in my house. Finally, they'll complete the setup to make sure it's all working. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Just got our Virgin media hub but we have no wall socket, only an openreach phoneline socket, I'm struggling to find out how to get someone - 5109707QuickStart, set up and connections. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. in Networking and WiFi yesterdayOccasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I’m aware that virgin media has been used in this flat before and I qualified for a quick start kit however there is no virgin wall socket just these two wires. Broadband. I have noticed that i do not have any internal wall socket. There must have been a previous installation or you would not have been offered a self install. But I have no Virgin Media Wall socket in my - 5169521. Networking and WiFi. I just got Virgin Media kit and read all information carefully and checked - 5200805.