There is no other wall socket or anywhere for the round wire to go. Thing is, I've been to the house, Virgin haven't, and I am 99. Chatter and natter. which will give you a general idea of VM fixtures and fittings. 0800 052 1734-----We would like to show you a description here but the site won’t allow us. Hello, I'm trying to set up my Virgin Media broadband. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Switched On Families. Account - Cable. - 5372385. Just had self installation delivered, have no wall socket just two cables from the wall. I was unable to do step 1. UmbraRabbit. A master socket is the main socket for the phone line in your home, not an extension socket. Placed an order and the lady said we were eligible for quick start self installation. . There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. No Wall Socket For Self Install Virgin Media Community 4594311. 🙂 Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install - 5111723. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. 4 weeks ago. Finally, they'll complete the setup to make sure it's all working. A Virgin Media Wall socket is where the magic of the internet comes into your home, directly from Virgin Media, your ISP. - 5390715. Speedon 17-12-2022 10:39. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Stay safe online. There is one Ethernet connection point and socket with a circle on the wall. My Virgin Media App. We're sorry to hear that there are no wall sockets in your property. Absolutely not. Sometimes there is no wall box, just a trailing cable. The installation should take around an hour. 2. We would like to show you a description here but the site won’t allow us. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. 2 Uninstall TiVo box. connector cable from the wall socket, as we’ll be re-using that later. Tudor. com email address to different Virgin account. Chatter and natter. Sorry to hear of the install delay caused by the wall sockets missing. Stream from Virgin Media. If, for some reason, you think you need a tech visit because you have no connection point, call the pre-installation and delivery team on 0800 052 1734No wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections Tuesday; No wall socket in QuickStart, set up and connections TuesdayQuickStart, set up and connections. Account - Cable. I'm a Very Insightful Person, I'm here to share knowledge. There is no difference in wall sockets and cables, so you can freely connect any device to any socket. . Browse Virgin Media Virgin Media Community. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. However, I do not have any of the specified wall sockets available. However, there is no Virgin Media Wall socket in my house. New to the UK and just moved into our first home here. It could be any of the 4 screw terminals in the first picture. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. Tried looking but can't see a way to book an engineer for this? Thanks Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. However, we couldn’t locate the wall socket in our place. Hi there. That is the correct fitting, it should push on unless its too loose inside the large housing. Up to 3 WiFi Pods if needed. Could anyone please help to book an appointment for an engineer to setup the Virgin Media wall socket? Thank you Sourav In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Switched On Families. When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall does not fit the end. Account - Mobile. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketWish I did spend the bit extra now, the router is already on the way annoyingly. I highly doubt my landlord will allow a virgin coax input to be installed. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. We're sorry to hear that there are no wall sockets in your property. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. . Thanks! Regards, Bilal Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Some new sockets may look like. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. |. Hi, I was with Vodaphone at my previous house and have recently moved to my new house opting for VM as it said it was already installed here. Stay safe online. Re: No wall socket. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. We have the quickstart pack but sadly cannot get broadband set up and working. Browse. We're here to help. . Solved: Previously, I had BT connection so I need a wall socket. Hi Virgin Media Team, Hope you are well. Call the Pre-installation and delivery team on 0800 052 1734. Call the pre-installation and delivery team on 0800 052 1734. Should I cancel and request an engineer to install. Solved: Hi guys and gals. We can understand this is not ideal as a new customer and we want to best help. Virgin Phone Switchover. Push the red label end of the white cable, into the wall socket. Should I cancel and request an engineer to install. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). I tried both the wires, it didn’t set up the WiFi. There must have been a previous installation or you would not have been offered a self install. Connect the Hub’s power cable with the blue tab. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. The current range of cables supplied by VM are push-fit as opposed to screw thread but they still connect to the same wall points. But I have no Virgin Media Wall socket in my house. If there is no internal box or the cable has been removed, you will need to ring VM and request an installation visit to get the internal box fitted. For personal details, m y account is a business account but the router is used in a student household. Also tried the Ethernet, not. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). See where this Helpful. There is a VM phone socket but no wall socket to get my WiFi etc up and running. But I have no Virgin Media Wall socket in my room. pdf (virginmedia. Have you downloaded and used our Connect App yet? It'. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install -----No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Re: No wall socket. 4. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. 😞 There are cases where we'd need to convert a self-install to a. No wall socket to connect. Account - Mobile. Networking and WiFi. 1. 2 as the wire is already in. SpeedWall Socket Installation in QuickStart, set up and connections 2 weeks ago; I need a VM wall socket in QuickStart, set up and connections 2 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 2 weeks agoHi, Just signed up with Virgin Media and Broadband arrived yesterday - all setup and working, no problems. Update your personal details, view recent bills, make payments and so much more – 24 hours a day, 7 days a week! Welcome to Virgin Media SSID) ORD 161346 Virgin Media D4A Self Install Guide_VMHUB_p_0803. Installing and configuring your kitHi, I ordered a self installation kit but of course I do not have a VM wall socket. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Manage Your Account. Back a step. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. . Just had self installation delivered, have no wall socket just two cables from the wall. Everything you need is posted to you. yesterday Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. As its likely you are in a flat, the media outlet plate is most likely what was used by the previous user (via the SAT1 socket). Account - Mobile. Thanks If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. The box and cables may have been removed by the previous occupiers. Switched On. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. We can see that you've spoke to the team and got a technician visit booked in. 665 subscribers. on 31-12-2021 10:47. The a ppointment can be as soon as possible. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Browse Virgin Media Virgin Media Community. £8p/m extra or included with Gig1 or Volt. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. The are cables with push fits types of the F-Plug supplied by Virgin Media in self install kits. Networking and WiFi. The block box on second picture is an amplifier for terrestrial TV. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Im trying to work out what connector is on the coax used to connect the hub 5 to the virgin media wall outlet. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. I’ve received self-installation kit today. Being connected to the internet is one of the most important modern essentials in 2022,. I have received my quick start-up kit. Chatter and natter. The wall box may be branded with the logos of an old cable TV company (not VM). Follow these simple installation steps for your Virgin Media home phone set up. Installing and configuring your kitQuickStart, set up and connections. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. Hi Owenclark, thanks for posting on our help forums and for joining the VM community. QuickStart, set up and connections. 03. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoHi all. Just joined. Re: No Virgin Media wall socket on 19-10-2022 08:24 Hey Juanr, thank you for reaching out and a warm welcome to the community I am sorry to see you haven't got a wall socket install. Have you ordered a QuickStart or maned install. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Browse Virgin Media Virgin Media Community. Sometimes there is no wall box, just a trailing cable. Thanks! Regards, BilalThere is no difference in wall sockets and cables, so you can freely connect any device to any socket. Hi , Thank you for getting back to me via private message. Do please follow the helpful advice offered by , and keep us updated. Wall socket cable does not fit in QuickStart, set up and connections a week ago; Top. All the wall. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. 1) remove the attenuator from the existing cable, plug it into back of hub. Installing and configuring your kitHi cmoorcroft, Welcome and thanks for reaching out to us here on the Community We would be happy to assist with booking a visit to get the socket installed. I’ve just lived into my new house and received my Virgin box. Account - Cable. Tudor. Both your fibre cable and Wi-Fi router will be plugged into this. Thanks, Scott. 9% confident there is no Virgin Media socket installed. These are usually provisioned from an equipment cupboard outside the flats. Forum; Apps. Home Phone. 5. . Switched On Families. Intelligent WiFi Pod Trial. Residential Installation Virgin Media. Stay safe online. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Tried looking but. SpeedI got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Installing and configuring your kit If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. . But I have no Virgin Media Wall socket in my room. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Networking and WiFi. - 5412501. Hello Virgin Media, we moved into a new house. Booking an engineer is easy with Virgin Media. on 04-02-2023 11:17. But I have no Virgin Media Wall socket in my house. Subscribe. Just had self installation delivered, have no wall socket just two cables from the wall. Speedon 21-02-2023 17:48. The box does however have a hole in the bottom, through which i could see some. To arrange this, I will just need to pop you over a private message to take a few more details. In response to Travis_M. When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall does not fit the end of the. you take control of your Virgin Media life. Hello sophieboulter1. Post a few pictures of what you have. The engineer looked around, there's no cable as well undeground. 0 Kudos. Networking and WiFi. I am so sorry to hear that you seem to be missing a wall socket in the home. Switched On Families. It could be any of the 4 screw terminals in the first picture. Account - Cable. 4 weeks ago. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. -. When you place your order, we'll let you know. Browse Virgin Media Virgin Media Community. Options. Network Trial. SpeedThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Solved No Virgin Media Wall Socket At Installation Community 4832746. We would like to show you a description here but the site won’t allow us. Live TV uses co-ax cables. I am then unable to sign in to my account as I do not have my account information. We would like to show you a description here but the site won’t allow us. My Virgin Media App. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. on 03-08-2020 18:05. Virgin cables must only be provided by isolated sockets provided by Virgin Media. But. I'm a Very Insightful Person, I'm here to share knowledge. Switched On Families. The cable on the right looks like is for a Freeview TV antenna. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. QuickStart, set up and connectionsHello VLNeedham. Explain what needs to be done and book an engineer visit. I'm on Gig1 with coax cable and wall sockets from the ntl days and no issues here. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. 3) other end of this cable, connect the female to. The wall socket has a thick plug bit. I am going to cancel. Account - Cable. on 15-02-2022 10:03. Let us know how the appointment goes. QuickStart, set up and connections. It's great to hear your wall socket concerns have now been addressed and resolved. How To Connect Old Bt Master New Virgin Nte5 Avforums. Phone. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall. If digging / drilling / new external & internal cables are required the. My Virgin Media App. Next, connect the power cable. Agree with @nodrogd but with the very limited hight of the socket, something like this LAP 1-Gang Coaxial TV Socket White - Screwfix would suffice. These enter my house via an air brick/vent very close to. Options. If an engineer is offered - accept that. . I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. There is a handy guide here 👉 Virgin-TV-V6-QuickStart-Guide-for-New-Customers. But I don't think I have any Virgin Media Wall sockets in my house. This means you'd have to change your install to a manned one instead. D01 C9W8. Security matters. Been trying to call VM to book an engineer to visit and help set up cabling, etc but. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. What I was looking for is a white faceplate, taller than it is wide, on an exterior wall, with a threaded coaxial connection pointing towards the ground parallel to the wall - is that still what they would install?We would like to show you a description here but the site won’t allow us. The cable could be hidden within, or behind, furniture. Browse Virgin Media Virgin Media Community. 2. Plug into the Hub. Wiring A Home Ethernet Network Practical Beginners Guide. . . . I was trying to book an engineer but I didn’t get anywhere. I’ll call the 0800 number. Try the automated service status number 0800 561 0061 to check for any faults in your area. Hi, I recently moved to this house and placed an order for VM broadband which I received today. 1 Mar 2016. Sign in . ive just recieved my start up kit and just noticed no wall socket inside - 5122337. on a vm landline or ring 0345 454 1111 and admin may not pick this up until Monday and the longer you wait the qs man install dates will get booked up. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. We're here to help. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. Manage Your Account. QuickStart, set up and connections. I’ve just lived into my new house and received my Virgin box. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. Friday or 8AM. Explain what needs to be done and book an engineer visit. Being connected to the internet is one of the most important modern essentials in 20. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. We would like to show you a description here but the site won’t allow us. Stay safe online. Turn on and start the Box. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. SpeedBroadband wall socket. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. Packages. But I have no Virgin Media Wall socket in my house. Have I helped? Click Mark as Helpful Answer or use Kudos to say. The brown box is still fine, cleaned it and put the front back on with a zip tie. But I don't have a splitter or any 'Virgin media socket'. If QuickStart you shoul already have the socket or maned the technician will do. self install issues. Would it be possible to arrange getting one sent out. I sign up for vm broadband and I was offered self instalation kit . - 5062651I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. 5. . Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. 0 Kudos. This so calle. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Technician: No extra cost – If QuickStart’s unavailable. Get the Hub ready by connecting the wires. . There is no fibre socket in this house. The one thats on the bottom is the one you need for Virgin. 0 Kudos. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Can I just ask if you have been able to get in touch with the team since your post? If not, please let me know and I wil. Options. Switched On Families. Security matters. I'm sorry to hear you're having these. Rob. This will be available via the red bar at th. I was told when purchasing the broadband package that fibre was available here. 32K. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Account - Mobile. Then push the connector VM have provided over the screw thread.