If however the socket itself has been removed you will need assistanceHello! I moved into a new house yesterday and had my broadband package delivered today to self install, turns out I do not have a VM wall socket in the house and cannot for the life of me find anything else. Reply. Hi, I am experiencing the same issue with my install kit. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. We would like to show you a description here but the site won’t allow us. charleykate10. I would get virgin to do it. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. I don't work for Virgin Media. Options. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. It also protects the network from 240 volts being fed to it by faulty TVs in your home. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. I recently got Virgin broadband installed. The wall box may be branded with the logos of an old cable TV company (not VM). Any help would be greatly appreciated! Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Re: Wall socket. My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. Account - Cable. Tudor. I have taken a look on our side and it looks as though you have spoken with the team regarding this. First picture is telephone socket which is now not used. on 08-02-2023 13:33. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. 0 KudosNo virgin wall socket [MOD EDIT: Post split to create own thread] - 5345241. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. Entertain me; Broadband Deals. Live TV uses co-ax cables. TV box - 15 mins. Call the Pre-installation and delivery team on 0800 052 1734. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. I'm afraid that we won't be able to book this in as you don't have an active account with us, however if you speak with our Sales Team on 0800 183 1234 this is something they'll be able to help you with. Feed the screws provided with the mount kit through the holes on the mount and tighten them by hand. Cihank617. com. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. No Virgin Media Wall Socket on 13-04-2022 14:08. #2 Absolutely not. Connect the Hub’s power cable with the blue tab. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. on 08-01-2023 20:46. Kind regardsThe box and cables may have been removed by the previous occupiers. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. i received an installation kit for my broadband but my property. We have tried plugging it into the only box we found it would fit but no luck. 29-12-2022 20:58 - edited 29-12-2022 21:00. @umerarifkhan11 wrote:. I'm very sorry to hear about the non wall socket. 1 Kudo Share Reply. In response to robertdwhite. 3. I don't work for Virgin Media. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. Business, Economics, and Finance. I was told when purchasing the broadband package that fi. There should be a wall mounted box somewhere inside that has an F socket on it. Legend Options. It is really quite simple. Can I order an engineer please. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. See full list on itblogpros. I'm very sorry to hear about the non-wall socket. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Virgin Media; My Virgin Media;. Re: Wall socket. The telephone cable goes through a hole in the wall into the porch area and is wired into a master telephone socket (must be a VM master phone socket). 0800 052 1734-----There were many cable companies that originally built the networks in the early 1990s. But I have no Virgin Media Wall socket in my house. Virgin Media; My Virgin Media; Shop;. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Speed If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. Manage Your Account. Hi I have ordered a quick start kit and don't have a virgin media wall socket. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Learn more. Based on what you've advised the switch should have happened yesterday and this means your line should be working via the hub, however as you still get a line from the wall socket there's a chance the migration has not completed yet. I don't have a virgin media wall socket and this is stressing me out. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. I need to arrange for an engineer. Is there likey to be any problem with this, such as degraded of weaker quality or speed. Account - Mobile. The phone number doesn't connect you. It is surface clipped usually. I’m a new Virgin customer, and the previous occupants used a different provider. Best to have the excess somewhere tucked away if possible. I could connect it in my house self install. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Don’t worry that it is not a threaded plug. 3 minutes ago. Options. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. See where this Helpful Answer was posted. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The box does however have a hole in. Yes. Hi! We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. So, a 50 minute broadband, TV and phone. 0 Kudos. I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. Thanks robertdwhite, I have booked a visit for the next available slot which you can view here via the MyVM app. Plug the cables into the Hub. Switched On. 4. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Eric714. Step 4. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Reply. My computer is upstairs and my router is downstairs, chained to the existing fibre wall socket. Plug the cables into the hub. Well I can't seem to find anything like that and the closest thing I can find is a. on 05-04-2023 09:20. My Virgin Media App. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. There is another virgin media wall box but it only has what looks like an old DSL/phone line. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . Next, connect the power cable. Forum Team. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. Phone line - 5 mins. on 28-10-2022 17:29. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. Stay safe online. Just joined. I am going to send you a private message. Account - Mobile. Back a step. We have tried plugging it into the only box we found it would fit but no luck. There are a few solutions if you have an Ethernet cable that doesn’t fit into the socket. I was trying to book an engineer but I didn’t get anywhere. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. in Networking and WiFi Sunday; No Virgin Media Wall socket . If so make sure you go through the steps properly. The large Eurobell wall box is where you would connect. You can test they’re secure by checking they don. Hi, I am experiencing the same issue with my install kit. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. on 12-01-2023 10:45. New Install Assistance. We can certainly get an engineer visit booked for you to come and install things however we'll need to confirm your address details to ensure it's being booked on the correct account. Would I be able. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Turn on and get connected. Follow these simple installation steps for your Virgin Media home phone set up. Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. Tudor. 2. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. . This is designed to push over the existing screw connector the outlet has. I'm a Very Insightful Person, I'm here to share knowledge. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We have the quickstart pack but sadly cannot get broadband set up and working. Sign in . It is actually a VM box but a very old one, even though it was still in use just over a month ago. The new ones are just screws, the old style Telewest ones are like star shaped head. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. 3K; 6. Re: No virgin media wall socket. Explain what needs to be done and book an engineer visit. You're going to need… the Hub. Trace any cables coming out of it and check the ends of them. Vonage 2nd line. . I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Stay safe online. Call the Pre-installation and delivery team on 0800 052 1734. Damaged Virgin wall box: This is the box outside your home that houses the connection from the Virgin Media network to your home. on 30-09-2022 14:24. When you see the ‘starting up’ screen, you can pull the tab out of the remote. 4. Virgin cables must only be provided by isolated sockets provided by Virgin Media. However, I do not have any of the specified wall sockets available, and the round socket that is. Don't touch it. If you look into the back of your Hub, you'll see a port. The box and cables may have been removed by the previous occupiers. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. I'm very sorry you don't have the wall socket. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. on 27-01-2023 17:22. Hi Nat, I'm having the same issue - have been sent a quick start package but we don't have a Virgin wall socket to connect it to, or any - 5119737But I have no Virgin Media Wall socket in my house. VM don't use fibre inside the property. I connected my TV with the aerial cable that comes from the wall but I don't get any signal. Browse Virgin Media Virgin Media Community. Broadband and phone deals. Broadband and phone deals. Wall Socket. Awful first impressions of Virgin Media. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Hey Juanr, thank you for. It's possible that a previosu occupant has removed the cabling, VM wouldn't be aware of this. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. #1. I've got 2 wall sockets that I think are likely. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. There is a cable on the right of the box coming from the outside. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Options. Connect the Hub’s power cable with the blue tab. Options. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. . If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. Hi @jimmylam1221. The cable that comes from the wall is an F-type cable and what goes in the TV is a normal TV cable, so I bought an F Type to Coax TV Cable to connect those two. Managing Your Account - Cable. 1 ACCEPTED SOLUTION. 0 Kudos Reply. How long will the QuickStart installation take me? WiFi Hub - 30 mins. B&Q are running low on these however. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Security matters. These are designed to push over the screw thread on the socket. This is a little untidy for my likeing. Joining in. Options. Like the TV cable we have too. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. This is designed to push over the existing screw connector the outlet has. No Virgin media wall socket on. These wall plugs are best for household appliances that need more power than a standard 15-amp outlet can provide. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. i don’t have a virgin media wall socket. Browse Virgin Media Virgin Media Community. Thank you. It should be free of charge. Socket should be on the underside. All the wall. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 01-01-2023 23:18. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Turn on your TV and get connected. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. Switched On Families. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Options. If digging / drilling / new external & internal cables are required the. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Please help. I don't work for Virgin Media. New Install Assistance. If however the socket itself has been removed you will need assistance. -a power cable for the hub's adapter. on 04-02-2023 11:17. Push fit the VM-supplied lead onto the socket. Quickstart is the quickest and easiest way to setup our services. Don’t plug the power cable into a plug socket yet. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Re: No Virgin media wall socket. The internal box should be oblong, square one are for phone. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. Wall socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Switched. 19-01-2023. Summary of Contents for Virgin Media Virgin TV V6. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Can I have engineer visit and setup it? I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. But I have actually managed to get through to the technical team over chat. Hi, Same problem here. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Hi I have ordered a quick start kit and don't have a virgin media wall socket. . i don’t have a virgin media wall socket. Contents [ show]Its a flat £25 charge to move the connection points and rebalance power levels. The first thing is to start making alternative arrangements for your internet connectivity. The first thing they should have said, right at the start… right at the beginning…In order to use Virgin Media products YOU WILL NEED A VIRGIN MEDIA SOCKET. Welcome to our community forums and thank you for your first posts. If you can set up using a Self-Install pack, but choose to use an engineer for. on 13-09-2023 17:02. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Browse Virgin Media Virgin Media Community. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. QuickStart, set up and connections. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Or if the other end of the white cable is in a more useful. I am going to cancel. VM BB TV Landline. The isolator cable should push over the spare F-connector port on the splitter you have in your hand. Ideally, if you have the comcast modem and a separate router you'd put the modem in bridge mode to avoid double NAT issues. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. 39K; jbrennand. I am so sorry that you have - 5404317 BrowseVirgin media wall socket for broadband is not what js shown on the installation guide. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Browse Virgin Media Virgin Media Community. Tudor. We would like to show you a description here but the site won’t allow us. My Virgin Media App. Robert_P. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. 3 5 comments Best Add a Comment LayerTough • 1 yr. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). I’ve received my QuickStart package to find I do not have a compatible wall socket. You need something called a barrel to connect the two. 2 weeks ago - last edited 2 weeks ago. Got my virgin media self install kit but I don't have a virgin socket. Get the Hub ready by connecting the wires. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. It should work ok. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. No, any cables within the house can be touched as much as the householder wants to touch them. If you can get Quickstart, you can choose one of two delivery options. a week ago. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. We have a virgin media wall socket with an ethernet port in the wall but no round cable. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Tudor. Hi, I recently ordered a broadband package, and was offered a self-install kit, however I do not have the "virgin media access socket" needed to connect my router. I'm at the stage where I need to plug - 5325590. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Broadband and TV deals. I expect it is a male F plug on the cable, they don’t make female F plugs. appointment wait times are usually based on how well populated your area is for techs and the current amount of work being pulled through, sometimes appointments get pulled forward or cancelled so you may get lucky. The OUT terminal from the Technetix isolator has a terminator cap on it. on 17-10-2022 15:06. We'd love to assist with this, I will send you a PM here soon so we can look into what's. Some cordless systems have a paging function (often controlled from a button on the base station). 1. It should work ok. Connect the Hub’s power cable with the blue tab. The TV is a digital smart TV with Freeview inside. My Virgin Media Hub 3 just came in but realised need a socket wall installed. Usually it's just customizing your wifi name. Been trying to call VM to book an engineer to visit and help set up cabling, etc but no one answers. If your not a virgin media customer then nothing. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. Kind regardsHi, I ordered a broadband only package and was told my address was applicable for a self install kit. QuickStart, set up and connections. Using another wall socket is crucial, especially if you don’t know what is wrong with the other socket. on 17-12-2022 10:39. 5K. Please help. Options. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 33. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. 29/07/15 - 16:50 #1. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Re: My house wall socket that cannot fit to VM hub. The new ones are just screws, the old style Telewest ones are like star shaped head. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. Browse Virgin Media Virgin Media Community. Stay safe online. Browse Virgin Media Virgin Media Community. I have signed up as a new user for Virgin Fibre. There should be a screw F socket on the bottom where the cable is now just pushed onto. The primary contact point is Customer Services on 0345 454 1111/150 if you have a VM landline or wait three or four days for a VM staff member to get to your post. 360 Mini box COAX IN AUDIO SCART OUT HDMI INTERNET. 0 Kudos Reply. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. those who. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Subscribe to RSS Feed;. I can only find the TV socket. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Call the pre-installs team on 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media; My Virgin Media. RedTomato said: I removed my Virgin cable about a month ago. Also there will be an external, often brown, omnibox. However, I do not have any of the specified wall sockets available. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Even sitting in the room above the router, the WiFi was dreadful. We do not have virgin so are we able to cut the wires - 5195119. 19K; 36; 98; Sofia_B. There is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. . VM BB TV Landline. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. Options. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Plug the cables into the Hub. Room wiringWiring plan diynot jul 2008 Media wiring, part 2 · greg maclellanWiring plan. The first thing is to start making alternative arrangements for your internet connectivity. How to i book someone to come and - 5239743.