If you can, gather as much information as possible including any vehicle registration numbers. I’m not actually in the office this weekend, if we don’t pick this up sooner we’ll arrange an engineer with you on Monday. How to report a problem. Openreach ( BT) has today published the next batch of 77 UK exchange locations where they plan to move away from old copper-based analogue phone (PSTN / WLR etc. I've had no internet all morning with the dsl light on the openreach box just flashing as it tries to connect. It would be best to leave it where it is because it wouldn't be the first time someone has built a porch that left the external box inside. Turn your broadband equipment off and then on again. However folks aren't forced to buy a Persimmon home, if they want a choice of up to 700 ISPs, then plenty of developments out there which have Openreach fibre or copper instead. Press the Power button on the back until all the lights go off and wait for 5 minutes. The roads and footpaths are private property until adopted by the local authority, until then no one has the ‘right’ to put any services in the footpath, it can take a couple of years after the development is finished. £9. I have lived here for 5. Where you are self-installing the Openreach equipment we will supply the ONT and the single ended internal fibre cable (ezbend) you need. It then feeds into the ONT in the same manner as it exits the MS. Yes, it terminates the optical fibre (FTTP) coming into your house and provides an ethernet connection for the router. Repair appointment: 07701407771. Or you can call Crimestoppers on 0800 555 111. Restart your Openreach modem to fix connection problems. This includes managing the copper phone line network and rolling out cutting-edge full fibre broadband to 25 million homes and businesses across the country by December 2026 - that's one every 10. Check that the thin white fibre optic cable coming into your Openreach fibre modem is inserted and not damaged. Residents in Stanstead, Suffolk have been left delighted after BT staff camouflaged the Openreach box Credit: East News Press Agency. BT is separating from Openreach. RM 2MGY6RN – Egham, UK. If the PON light does not turn solid green:. This includes managing the copper phone line network and rolling out cutting-edge full fibre. Whatever the situation, a new provider should request that Openreach provide the service to your dwelling. Openreach FTTP doesn’t come from or use ‘cabinets’ , as already stated , your service is ‘pre built to the curtilage, soft’. Previously, Openreach was owned by BT. Openreach won’t fix our fault. Posted by a Superuser, not a Sky employee. The BT Telephone line passes directly through tree branches to my house. I have lived here for 5 years and am not aware of any agreement existing for the box being attached to my property. There is a BT/Openreach box on the side of my house with wires from the box serving at least 3 neighbouring houses. Sage m com. Then the. What to do. C. Issues I'm facing, the router shows a white light for the internet and all wifi bands are up and running however there is no internet access, i. There are different ways of installing fibre broadband, depending on what kind of property you live in or whether there's an Openreach modem already installed. An ONT cannot be replaced unless you have a fibre fusing machine available at your beck and call! As I understand things an ONT is highly likely to fail as as there is little to break though I could of course be wrong. Unfortunately we don't use the Openreach master sockets as they are BT only. Huawei EchoLife HG612 or ECI B-FOCuS) into an existing router. Its provisioned by Openreach so as others say you get a limited selection of ISPs. Posted by a Superuser, not a Sky employee. Instructions. 48 Comments. Firstly apologies if there is somewhere better for this. However you do not need to be a BT customer to be using its network of cables. 44 per metre. However I just noticed that there is also an openreach box in the same cupboard which is. In both cases, the cable runs directly from one of our exchanges. bobblet35 • 15 hr. Once that permission is granted, your address might be added to our plans. To report an issue to Virgin Media, call 0870 888 3117. , You have placed a new cable across my property to close to the house This is normally done from the test socket of the NTE5 (having removed the front cover/filter plate and using a micro filter. Re: Fault Light on Openreach Fibre to the Premises Box. 86 per metre for single bore, £0. Openreach won't need to do anything except keep the copper line service working between the customer home and. Or just try the Hub Two and only spend your money after you have seen how well it performs. If activation fails, then an Openreach Field Technician may have to visit. Openreach ONT is communicating with the BT Exchange. Previously the boxes and lids were made of concrete, but the current footway boxes are made of fibreglass and have steel lids. Damaged green cabinets or cabinets with open doors. Openreach seem to have broken my phone line. if the whole 300m length is cumulatively not good for broadband, it won't. It’s important to resolve those issues, but website optimization is about more than that. 28. FTTC is fibre from the exchange to the local green cabinet and then copper to the house for the broadband component. I also have brown cable whereas my old one was black. Outdated content. This is where your router will connect. 2 070131 Capping 25 072180 Bracket cable bearer No. Use a razor blade to score the paint around the panel. 46 Comments. ”. BT replaced master socket with Mk 4 version and speed increased 35+% for download and 50% for upload. However until recently anybody who ordered an up to 40-80Mbps capable Fibre-to-the-Cabinet ( FTTC) “ fibre broadband ” service from their ISP was forced to access the service by plugging a separate Openreach VDSL Modem (e. There is a BT/Openreach box on the side of my house with wires from the box serving at least 3 neighbouring houses. It’s the 6. The change will see them adopt a more flexible and risk-based approach to handling pole capacity. 1 Multi Dwelling Units (MDUs) Small MDUs (12 or less units) Openreach will create a fibre layout based on Our fibre box/splitter needs to be installed at your Mechanical & Electrical (M&E) drawings a minimum height of 200mm and a maximum (on larger MDUs) of the MDU. I’m afraid we don’t stock Openreach modems to order these ourselves so we’ll need to arrange an engineer to replace this. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. . 54 for 2 bores and ducts with 3 or more bores are £0. Looking through your first post again the fibre cable will be secure if it exits the MS as per picture two. To report an issue to BT Openreach, call 0800 023 2023 (option 1). Openreach won't be inclined to remove/retrieve drop wire simply for the sake of it. Zen appealed Openreach’s decision but today Openreach came back again yesterday echoing what they said before. Unless it's causing a major inconvenience and not just an aesthetic one, I'd just move on. Microfilters look like little white boxes and split the phone and broadband signals so that they don't affect each other. Off (all) Ethernet cable to Hub is not inserted or broken. Moving from Sky super fast to ulterfaat plus (full fibre) next Tuesday 13th Dec . I found this out the hard way, early in my engineering career. Repair appointment: 07701407771. The telephone line from the telegraph pole to the house is attached to the barge board at the front of the house. After all, YOU may not need it, but from their perspective, the following property owner may require it. 25,842. Openreach have a standard process as you would expect when installing full fibre to a property, this including the external box you make reference to and its called a CSP. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. 04 Sep 2021 11:04 AM. The economics of your example are very unrealistic - given the prices Hyperoptic charge, it is unlikely that they can profitably sustain the cost of several 1G leased lines to the same building. I'm in the process of changing my router from Google WiFi to Asus AX6600 XT8. Openreach is the company that maintains the former British Telecom Network used for the majority of broadband and phone services. 5m along the outside wall of the house (marked with a Black Dashed Line) My main reason for this is there is no electric points anywhere near. B. If you’ve got Full Fibre your router will be plugged into an Openreach Optical Network Terminal (ONT) not a phone socket. 4). We're network builders. First they said there was a blockage, the first visit confirmed this and installed all the boxes inside and outside the house! BUT apparently did not fill out the right paperwork to send the right follow. PlusNet vs OpenReach. Installations of Openreach’s Fibre-to-the-Premises based UK ultrafast broadband ISP technology will soon begin seeing a new Optical Network Unit (ONT), which is not only very compact (pictured top) but also comes in at a third of the cost of the existing unit. If you request services that require the Openreach services to go over other. Lead-in duct which is the last few metres to a building, falls from £2. Or you can call Crimestoppers on 0800 555 111. 40,000 per week), followed by 5. Results render the broadband box near. Yes, this is mine. If you are installing the ONT opposite the cable entry hole, you will need to install a flush mounted single or double back box on the internal wall where the ONT is to be located. 03-06-2021 01:20 PM. In response the operator has joined with the Kelham Island and Neepsend Community Alliance (KINCA) to turn a number of them into “ works of art ” instead. 00L) + ; 2x Mini. Find a hotspot and learn how to connect your devices. My Google WiFi router connects directly to the Openreach box and I use a 2nd port on the Google router to run an Ethernet cable to a switch, which then provides a connection to all other connected devices. Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or parking) and tell you roughly when they’ll be there (within the timeslot your broadband or phone provider gave you). Openreach has 536 reviews (average rating 1. Connecting internet for the first time. Urgently needed openreach socket replacing phones nor working but line is fine box broken its a dual one Internet and phone line box . The ONT will remain the property of. Presumably it is just the BBU (Battery Backup Unit) showing faulty. For the unaware, Openreach is a company that owns the pipes and cables that connect the overwhelming majority of homes and businesses in the UK to the national. The telephony component with FTTC is copper all the way back to the exchange. Use our online guides or contact us for help. 54 for 2 bores and ducts with 3 or more bores are £0. TEL 1-2: On (any) The fibre home phone line is live on your modem. Cut 50mm above ground level. You can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers in built-up areas) damaged or vandalised green cabinets, including graffiti, or unattended cabinets with open doors. If you only see the cable that comes into the CSP from either overhead or underground and no other then the ONT is probably on. Post 3 of 20 1,099 Views. Have you ever wondered what exactly goes into a full fibre installation, how it’s carried out, or who does what (and why)?We’ve teamed up with Openreach to b. Pull out the cords and cover the ends with electrical tape. 2. So if your spaghetti junction is indeed the first entry point for the incoming line, then just move the master socket to there & break the link to the hall. It’s in the grass verge on a road with no pavement. BT socket. PON solid green. I had a fault on my line. I have tried resetting both modem and hub. Have tried different Ethernet cables, will try connecting to the ONT using PPPoE, I haven't tried that. Unless it's causing a major inconvenience and not just an aesthetic one, I'd just move on. Leave the ONT powered up is my advice. Country. When do we need a wayleave? We need to have a wayleave agreement in place to install or repair Openreach equipment on private land, or inside a property, where it provides service to people who aren’t the legal owner of the land or a property, such as an apartment building. Openreach charge the ISP, or a wholesaler who supplies the ISP, for the 'line' in the first instance. Openreach ( BT) will today add 551 new UK cities and towns to the rollout plan for their gigabit-capable Fibre-to-the-Premises ( FTTP) broadband ISP network. Check all the cables are connected properly and haven’t come loose. Switched back to using SmartHub2 as part of diagnosis - no Internet (orange light) ONT has green light for PON, Port 1 and Power (no other green lights) Have. But this is about to stop. I’ve moved into a new build and I have an Openreach box on the wall, I believe is for fibre which I don’t want as I just. Virgin Media. There should be four wires inside the wall, each a different color; red, green, black and yellow. Typically, this will be near a power point or in a convenient location on a wall. Coronavirus: Delivery, installation and repair information >. 2 - Blue wire. Network access provider Openreach has today launched a new consultation on their plans to close 4,600 exchanges across the United Kingdom, which is largely reflective of the inevitable move away from copper-based broadband lines and toward a Fibre-to-the-Premises orientated future. its windy right now in London and I am unable to get a decent sync for around 10+ mins. BT Openreach. The cable has already been placed from manhole to my house a few weeks back. An Openreach modem is a white box that allows customers with a Hub 3 or Hub 4 to get access to superfast fibre speeds. As I understand it, the engineer next week will drill through from outside to inside and install the fibre cable to the Openreach Modem, and then an ethernet cable connects to a BT Retail HomeHub. ensure network is correctly handled during demolition. Amount of compensation. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. Reply. Alternative broadband providers are about to begin a new trial that will, for the first time, grant their engineers the ability to replace an existing copper dropwire on an existing Openreach pole (telegraph pole) with a new optical fibre one for gigabit-capable broadband, albeit only under certain circumstances. The Solution. Householders are routinely being hit with a £130 fee for fixing phone line problems that aren’t their fault, Money Mail can reveal. Openreach introduced these in 2016 and in 2019 it became possible to upgrade them to handle 512 ports (we don’t have any good pictures of the. The following is a new article about the latest OR ONT. I have every sympathy for you, but sorry to say you are facing a very difficult problem. Read Openreach’s story (Openreach) The metrics that we measure with Siteimprove are the Quality Assurance Index and Digital Certainty Index. Then he forgot to come back. Following government pledges to roll out full-fiber broadband access to all areas of the country by. Espoo, Finland – Openreach and Nokia have conducted the UK’s first ever tests of a new ‘Full Fibre’ technology, which could deliver ultra-reliable broadband services that are ten times faster than today’s UK standard deployments. • Fit the slave voice socket to the wall (can be modular to house one voice port and one data port). Its lights should all glow a steady green. Yes, they do just put up a box outside your house without asking. 00 EST. Even if they use standard commands does the 3rd party ONT even support all the. The BBU is no longer fitted to new installs as it was only there to provide power for. Openreach declares that 93. Line Down-Very Poor response from Openreach. 4. Following government pledges to roll out full-fiber broadband access to all areas of the country by. Tom Paton from Broadband Savvy says most people are connected by Openreach without issue, but that a lack of accountability can cause any problems to escalate. That’s the majority of the UK’s. Re: Ont power cable. An Openreach modem is a white box that looks. Post 3 of 20 1,067 Views. If you see someone vandalising our network or stealing cables, please don’t try to stop them yourself. If you’ve noticed an issues with any of the following, you’ll need to contact Openreach directly on 0800 023 2023 (option 1): Damaged underground cables (typically caused by mechanical diggers in built-up areas) Loose cables or cables dangling from telephone poles. The box of stuff turned up before turn on time so it could all be set up. Fix a problem. Depending on how well you get on with your neighbour you may want to tell them beforehand, else they may. Once that’s done we’ll arrange an appointment for the Openreach team to do the work and we’ll keep you updated throughout the order process. At present new installations of Openreach ’s ( BT) Fibre-to-the-Premises ( FTTP) based UK ultrafast broadband ISP technology all come with a Battery Backup Unit (BBU) by default next to the Optical Network Unit (ONT), which helps users to maintain access to emergency services if they use VoIP. Updated: 04:30 EST, 13 August 2014. If. At present, if a postcode is. Yes, it terminates the optical fibre (FTTP) coming into your house and provides an ethernet connection for the router. Reply. These are: Deddington, Oxfordshire. Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. 17-08-2020 12:21 PM. Message 6 of 10. To report any of the following, please call us on 0800 023 2023 (option 1): Damaged underground cables (typically caused by mechanical diggers in built-up areas) Loose cables or cables dangling from telephone poles. My electric meter is broken, I have been receiving free electric for the last 10 months. We understand that not everyone is well-versed in cables and connections. Had some ground works done a few years ago (drain repair) and we found a section of the phone cable, it isn’t in any channel or conduit, just buried alongside sewage, gas and electric services (yes. 3 or 4 Openreach visits. (This number is reserved for calls about our network. Draytek or Netgear, they'll all have been tested by Openreach to work correctly with their network. 5mm diameter core. Dropwire 10 demands particular care in stripping, as it contains supporting wires which are very sharp when cut. What does LAN mean on Openreach box? What do the lights on the Openreach modem mean? Light Status Meaning; PORT1-PORT4: Blinking (any) Data is being transmitted through the port. My fibre cabling is tied to a drainpipe (from the outside wall box to the entry point) and I am having new guttering and downpipes in the spring. FTTC provides a fibre optic cable from your nearby exchange to your local cabinet. Openreach have to apply to the council for this and depending on the road. The Marvels earned $10. Wed 23 Nov 2022 // 12:44 UTC. BBU: This port attaches to the battery back-up unit, if there is one. To utilise my existing Ethernet cable going to another floor is there a different Openreach box or something else that will take the new cable connection from the Openreach socket and convert to Ethernet which will then go in the WAN port of the Sky SR203 Router? Report post. Although my new build property borders 5 other properties that already have broadband, the engineer could not connect me due to the. Sent to Boston Borough Council less than a minute later Concrete cover to BT Openreach box is missing/broken. 12 per metre to £1. 75 miles from fibre cabinet. Some of the already occupied houses have openreach boxes fitted. Lloyds Banking Group has pledged to retain the independent board brought in to oversee the sale of The Daily Telegraph during a government probe into its potential purchase by an Abu Dhabi-backed. If you’re still having problems try restarting your device. You should report damaged phone lines to BT Openreach — if they are located outside the boundaries of your property. Same outcome as many others. Options. First of all, BT Openreach offers a wide range of broadband services to providers, including Fibre to the Home (FTTH), Fibre to the Building (FTTB), and Fibre to the Curb (FTTC). The grey wire coming out of it goes to the back of the sky router and plugs into the broadband socket on the back of the router. I have used my Openreach modem with both pfSense and Ubiquiti kit, no drama at all. You need more than just an ONT. If someone has helped give them Like. We're considering alternatives to relocate this away from the main entrance. There has been no update. It’s not just VM that would need to cable the area, but Openreach too, if it were an ISP that used OR that you wanted to use. JB21 31x41cm Old style cast iron and concrete 38x80cm JF4 current type 55x100cm JF4 old type 55x100cm JF2/JB26 34x80cm JB22 41x61cm JB23. neil. on 17-05-2020 07:50 PM. Sponsored Links. You move into a new house and are told by your ISP that Openreach’s Fibre-to-the-Premises broadband network is available to the property, but soon after placing your order it becomes clear that some part of the network hasn’t been completed. a new cabinet has been added somewhere on the route and your address/pole/box wasn’t included in the original build migration plan for whatever reason. ballingall said: Even with a CBT that is not commissioned (active) it would not bring on a Loss light, the loss light means that there is not enough or to much light coming down the fibre from the CBT, so the issue with yours seems to be either a dirty port in the CBT, not spliced, the engineer has broken the cable when pulling, or his. Connect the Duct 56 toNetwork access provider Openreach has announced that their ongoing broadband ISP pilot of faster Fibre-to-the-Premises download speeds – 1. Blinking (any) Fibre home phone line is. Adding new electrical devices. BBU:. 3 070210 Covers 101A 071987 Bracket cable bearer No. Unfortunately not many network providers agree with me. Would Openreach have carried out the work getting fibre up a private access track to a property or will this have been done privately? (Its probably a good 300 yards of access farm track up to that. Mar 13, 2023. In the past, we’ve talked quite a lot about. It’s about what you say and how you say it. 16 per metre, now it is £0. 26th January, 2023. £43. This internal box, called an ONT, will be around 13cm x 11cm. Find out more. PORT 1: Here you plug in an Ethernet cable that runs to your BT Hub. Discover Openreach and what we do. Wait for the power light to come on and stop flashing. 1. Having trouble with broadband or phone in your new-build home? Here are some things you can try. News When to contact Openreach First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach. Equipment includes (see images above):. #2. Yes. We might be held up over permission from a private landowner, for example. I recently bought a new build which came with Hyperoptic ready to go. There is a telegraph pole only a few metres away (on public. Simply push the tool into each of the v-shaped connectors where the extension cable wires are located. Openreach fibre modem is communicating with BT exchange for. Summary. 8. I was just thankful for the brilliant broadband. After the holes are drilled, you should attach the Openreach master socket. Then call 999 as soon as it’s safe to do that. On Wednesday a tractor flail trimming hedges in our road sliced through the cable from an underground duct running up the telegraph pole supplying myself and a neighbour. We were informed that it is a BT line, and when we contacted BT about it, they advised us to speak with openreach. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Meanwhile, our fibre checker will let you know the best broadband option currently available at your address and you can find out more about the ‘ where and when ’ of our national build plans. PON and LOS (left-hand lights) PON solid green. Highlinder Answer. Sadly a fair few of Openreach ’s ( BT) green broadband and phone street cabinets in Sheffield (England) are “ often targeted with graffiti . These lids cover boxes which generally contain small customer connections. Why you can't just be posted it and hook it up yourself I don't know. If you wish, a member of our security team will then be in contact with you. Asked By: Angel Long Date: created: Dec 03 2022. Openreach will take any necessary action Where a box is located within a grass, soft or against any developer who fits unapproved unmade surfaces, the frame shall be surrounded frames and covers within the network, including with a 100mm wide strip of minimum grade any potential claim for damages and costs, with C25/30 concrete, to the full. Turn your broadband equipment off and then on again. If someone answers your question correctly please let other. The Openreach team are coming next week to remove my two redundant copper lines from the pole to my house (no charge, by the way). 1) Create a new entry point into the house for the Fibre cable as shown by the RED box at the bottom of the image. Unsuitable? Get updates;Published: 12 Dec 2022 12:27. Openreach won't be inclined to remove/retrieve drop wire simply for the sake of it. Fix a problem. It appears someone/something has pulled the cable and the guttering is broken and facia has come away slightly and the cable more slack than usual. Some dropwire (notably dropwire 12) has 0. ”. • Fit RJ45 modular boxes. Message 5 of 18. If this doesn't work check the status of the lights (see below). 34. The collision happened on Monday, April 5, on the roundabout at the bottom of Centenary Way. Btw Fibrenest are owned by Persimmon, so its hardly surprising Fibrenest FTTP is the only provider on most, if not all, Persimmon developments. No problem inside the house. I have just set up a system in a new build. This. There would be a charge for this, possibly £130. Householders are routinely being hit with a £130 fee for fixing phone line problems that aren’t their fault, Money Mail can reveal. Power cycle method two: Press the Reset button on the side of the Openreach modem and hold it in for five seconds. The most common examples are: Cast iron cabinet Steel cabinet Fibreglass cabinet All-in-one cabinet Single door cabinet (with replacement steel door) How to spot one of our. Re: Openreach box looks fine but no Internet. Reply. 23-12-2018 1:46 PM. Underneath the box, from left to right, are 3 connectors – power, LAN out, optical fibre in, That middle one is the one that goes to your router. You need to start keeping an eye on the following. 17-08-2020 12:21 PM. Post 3 of 20 1,061 Views. from Openreach, but can be purchased directly from our approved supplier, Cubis Industries: Joint box modular footways 104 and 106 are the Openreach approved versions (BT specification LN712). 1. We'll use the information you provide to report the issue to the necessary maintenance team in your area. New BT customer. Pictured is an upgraded version of their H200 series cabinet, which enables it to handle up to 384 ports for FTTC (VDSL2) based superfast broadband connections. By phone 0808 1002440. Is there a way to contact openreach to enquire? Used there post code checker and it. If you’ve noticed an issues with any of the following, you’ll need to contact Openreach directly on 0800 023 2023 (option 1): Damaged underground cables (typically caused by mechanical diggers in built-up areas) Loose cables or cables dangling from telephone poles. Attaching something to a drop pole would have. Openreach is the company that owns, operates and maintains the UK's phone and broadband line. An engineer works at a Broadband cabinet by the side of the road. If you’re a highways authority and you see faulty. Back in the day when Openreach used a different type of cable (round not flat) it. Dust is bad. Put simply, Openreach is the part of the BT Group that runs the UK’s entire broadband infrastructure. 5 mm wire. We connect the 15cm x 13cm external junction box to the Openreach fibre network using a fibre optic cable. Locations of the boxes include Wyke Regis, Weymouth Town Centre. The email address can be found in the briefing our Openreach Streetworks Consultant has shared with you. Ok I think of the next alternative way, to avoid problems with a fiber cable I can't test before openreach would connect up in 1 or 3 years. 10 Sep 2023 07:56 PM. Erica122. By the way, if you are using the openreach box, that cannot be replaced at this time with custom equipment due to BT's current setup in the cabinet itself. We need to have a wayleave agreement in place to install or repair Openreach equipment on private land, or inside a property, where it provides service to people who aren’t the legal owner of the land or a property, such as an apartment building. 'Senior' Openreach engineer assigned; visited once, said nothing he could. NeverTooLate said: You need to find the wayleave department at Openreach and ask them if there is an existing wayleave for the pole. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). @imogen31. Its the fact that I have had to repeatedly take time out of my day to indirectly chase Openreach or wait for an engineer to fix the problem or and so far they have. Fit the Duct 54/56 Swept Tee. Cue several months of waiting. CBTs on the fascia of a building are one thing in high streets where they sit above commercial signage and don't affect the overall look of the structure. Unprecedented for sure and in terms of the added load on its network also unrelenting, 2020 saw Openreach break its daily record for broadband use as many as 15 times. Checking my account it shows there is a problem but nothing is being done. Find out more. Stop valve boxes; Manhole covers. Broadband is self install, so if you have an existing master socket, then all you will need to do is to plug in the BT Smart Hub 2 when it arrives. Damaged green cabinets or cabinets with open doors. When my original ADSL (currently 76mb line) was installed, the. Engineer used 'spare pair' of blue cables for 'new' BT line. Go to solution. A non-split socket will have the sockets and screws in the middle. The situation described above is what recently. Vodafone joined the Ofcom automatic broadband compensation scheme in June, so you may wish to remind them they are owing you £8. Use the pictures below to work out which one you have, then follow the instructions. The Openreach engineer asked if the router was fibre compatible (FTTC) and when I told him it was he said that was good as he'd already plugged the RJ11 cable from it into the wall socket. 1 Multi Dwelling Units (MDUs) Small MDUs (12 or less units) Openreach will create a fibre layout based on Our fibre box/splitter needs to be installed at your Mechanical & Electrical (M&E) drawings a minimum height of 200mm and a maximum (on larger MDUs) of the MDU. policing, CoS, CFM or whatever could be totally broken. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Different amounts will be charged depending on the type of BT Hub or BT TV Box you have. Their service has stopped working and it is not fully fixed after two full working days. Track your order and delivery. there should have been some excavation work in your area , and now , there should be an access point installed at the boundary of the footpath and your ‘garden’ , the fact it’s says ‘soft’ , unless a mistake was made by. The new product makes it possible to offer a standalone ADSL broadband line with optional IP -based (digital) phone services. Please note: If the engineer needs to run your cable from a telephone pole,. If you’ve got one of these, try these checks. Kenton Road, Greater London. Cons: All cons stay away from this company, Impossible to contact and unreliable, Not happy. Get the Huawei version of the Openreach modem if you can, it's technically better than the ECI. Make sure the power cable is connected to your Hub and the power socket. All that Helpdesk will do is report a Network Fault, either as DRO, Damage Report Overhead or DRU, Damage Report Underground. gt94sss2 said: A wayleave is not always necessary as your link to the Openreach page shows. Missed appointments. We just bought a brand new house pre-wired for BT with an Openreach master box in a cupboard under the stairs and phone and ethernet extension sockets in the living room next to the TV aerial socket - where you would expect them to be. Coronavirus: Delivery, installation and repair information >. Emigrate to somewhere with FTTP. You can't get relocation kits from Openreach though - it's also not *that* expensive to pay them to come and move all the cabling for you if you want it.