Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. A photo would be helpful if possible. If you can't find any cable, then try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday, and explain. Got my virgin media self install kit but I don't have a virgin socket. No wall socket to connect. Re: No Wall Socket for Quickstart. 100. RedTomato said: I removed my Virgin cable about a month ago. We all know and love the internet and TV services that can enter our homes through entry points. It has two outputs on the left of the wall box. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. Follow these simple installation steps for your Virgin Media home phone set up. . Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Reply. Hi, Same problem here. . The top “capped” one is marked FM & has been disused since cable went digital. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Step 3 - Label the box – a letter came with the. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections yesterday; ordered new broadband, cable too short in QuickStart, set up and connections yesterday; Wrong wall socket in Networking and WiFi Thursday; Installing equipment on private property without permission in QuickStart, set up and connections. Page 2 Our new boxes automatically We will start with step-by-step activate when connected. Getting Connected with Virgin Media is easy when you have a wall socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Internet. We're moving in a few days with Virgin and they said we need to take the super hub 2 and Tivo box with us. No Virgin Media Wall Socket on 13-04-2022 14:08. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router. But I have no Virgin Media Wall socket in my house. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Browse Virgin Media Virgin Media Community. Or should i use my old screw end cable with no supressor on it to connect to the old cabling coming in to the house that has the ASH-GISX101-VM01 supressor on it? Background: I had an engineer install virgin media broadband (M350) in the loft years ago and he never installed a wall box for some reason just ran a cable and terminated with a. 3 Kudos Reply. S. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. I was thinking, it would be nice if Virgin Media inform buyer at the early stage about their wall socket before we proceed to order. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Apply a gentle force to begin with, turning anti-clockwise. Virgin Media Wall Socket. A Virgin Media wall socket is simply a point of entry into your home. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I got a self setup broadband kit but have no Virgin media wall plug. Hi @bingoman000. This guide contains step-by-step instructions on how to: 2. The box and cables may have been removed by the previous occupiers. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. Removed before I moved in. Browse Virgin Media Virgin Media Community. Has anybody ripped thes out and not disturbed the internet phone. Answered! Go to Answer. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Follow any cables that come from it and go inside - if you can't see any cables, look inside opposite external box as they may just have drilled through wall. If you in a property that's recently been added to Virgin Media's network we have another video th. Even if we wanted a phone, you can just connect the phone directly into the Virgin hub/router. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The isolator has a terminator cap (marked below) fitted to the open end. I'm a Very Insightful Person, I'm here to share knowledge. ” I did not get a silver terminator cap in my packaging to send back. You can visit the website virginmedia. I have my original wall box still that has the CableTel logo. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Aug 8, 2019. All the cables will go under the floorboards. 2. wi-fi. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. We would like to show you a description here but the site won’t allow us. Anything is technically possible. I can only find the TV socket. He - 5270179. And on the back of the box. Everything is freshly decorated and the telly, internet and TV work fine. Connect the Hub’s power cable with the blue tab. Hello sophieboulter1. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Fibre Broadband. However the wall socket doesn’t have the correct connection for the cable. All forum topics; Previous topic; Next topic; 2 REPLIES 2. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. in Networking and WiFi a month ago; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023; No internet when setup in QuickStart, set up and connections 13-08-2023Measuring a compact 230x153x55mm and weighing 1. 2. Past occupiers of your property may have removed the cable and sometimes they. Connect the cables to your new hub. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. I recently got Virgin broadband installed. However, I do not have any of the specified wall sockets available. I am just upgrading to gig1 and I would really like a whole refresh of my old coaxial wall cables and especially the wall socket that has been in my house for almost 20 years. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. 29-12-2022 20:58 - edited 29-12-2022 21:00. Account - Cable. All. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. TV, FM and DAB combinations available. Thanks for posting, welcome both to the community and also Virgin Media. Flashing red is normally telephony fault or no signal. 0 Kudos. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Chris. Follow these simple installation steps for your Virgin Media home phone set up. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. No inside box (current house) just an outside box with single cable into the house and a splitter for the modem / Tivo box 3. May 29, 2007. 0 Kudos Reply. How long will the QuickStart installation take me? WiFi Hub - 30 mins. u just run a long cable from the box inside to whatever room u want. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Manage Your Account. on 17-03-2023 15:18. Browse Virgin Media Virgin Media. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Account - Cable. Tudor. A non-split socket will have the sockets and screws in the middle. . It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall socket for you. It means you can do a quick start and be online straight away with no engineer visit or invasive works to lay new cables etc. We do not have an internal VM box to plug the round ended cable into. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. We'd love to assist with this, I will send you a PM here soon so we can look into what's. Manage Your Account. Push the white cable (from the old Hub) into the back of the new Hub. 0 Kudos Reply. There’s even no BT wall socket. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. but I believe if the system has allowed self install VM has been installed in the past . 1 1. Is it necessary to plug the cable to socket for having wifi, if so what can I. I’ve come to. I am so sorry to hear that you seem to be missing a wall socket in the home. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. Location. Only thing is how old is the Pc without a network card, since if its older it might be only usb 1. So yes, following many takeovers, this is now your Virgin Media connection. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. I have signed up as a new user for Virgin Fibre. Explain what needs to be done and book an engineer visit. add to list Tags Virgin Media Box Wall Mount (Side) UK , , Download: free Website: Thingiverse. Security matters. Tudor. 0 Kudos. 5 Adapter. submit. We would like to show you a description here but the site won’t allow us. Account - Cable. It should be free of charge. There is a long wire and plastic boxes. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The wall box may be branded with the logos of an old cable TV company (not VM). 1 Mar 2016. 26 minutes ago. Thanks both and a technician looks like a good option. Next, connect the power adapter to the Hub, and plug it into a. As mentioned by Tudor, we can move this for you at a one-time charge of £25, which gets applied to your next bill. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. com and book a technician. One of them was Telewest. Hello, We recently moved into a house which has this box connected to the router. plugging the router cable into the reason for slower speeds as theres no way of me plugging the cable directly into the virgin media wall socket. Options. • Using your TV remote push the Input, AV or Source button. Switched On Families. Summary of Contents for Virgin Media Virgin TV V6. unnecessarily. I have virgin TV downstairs, set top box connected by a cable which leads to the virgin media branded/fitted socket on my wall. Virgin Media. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. #2. Get the Hub ready by connecting the wires. This new phone cable is then joined (either in the omnibox or through the wall) to the existing telephone socket downstairs. Often poor building work, or poor decorating, can see old VM connections and wall boxes covered over in splodges of paint or plaster. Screwless Faceplate. . Multiple broadband wall sockets Virgin Media Internet Service. I received myquickstart pack yesterday. How can I speak to someone about getting one installed. A wall box may be branded with the logos of an old cable TV company (not VM). Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. on 30-09-2022 14:24. on 01-06-2023 19:26. the box should be inside your house. The Virgin wall sockets just have one connector at the bottom. 1. #12. And on the back of the box. I tried to plug in the new Hub but there is no Virgin Media wall socket for me to attach it to. Virgin Media. Options. Don't touch it. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. How about using a 10m RJ11 to RJ11 telephone cable. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. Account - Cable. We would like to show you a description here but the site won’t allow us. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. easy install. Hi All I’m new here. So, my downstairs living room has a virgin wall socket, which has been fine and dandy since we moved in. I can only find the TV socket. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. So that, buyer must be prepare for this. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. )In this video, I am showing the sta. They will charge £99 for a relocation. There were many cable companies that originally built the networks in the early 1990s. 19 minutes ago. Plug the cables into the Hub. Panting like a fiend. on 14-09-2022 12:00. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. It varies between the altnets. It is 1/2 in. Fixmyline telephone and broadband engineer posts facebook 35 years to discover a faulty wired master socket plusnet community 1 in 8 out way coax cable splitter tv connector moca 5 2500mhz at affordable s free shipping real reviews with photos joom making the switch virgin media geeky story coolsmartphone andrew mabbitt on twitter so virginmedia. on 08-01-2023 20:46. Share. The first option is to put the cable into another wall socket. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. VM BB TV Landline. They will charge £99 for a relocation. Sometimes there is no wall box, just a trailing cable. This includes: The Stream box. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. 2. The wall socket is - 5109379. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. Focus on connecting the VM Hub to the wall socket & getting it working for W-Fi and direct connected laptops. Virgin Media engineer installation. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . At the router end would be a RJ45 (M) to RJ11 (M) adapter, plugged into the router. There is only an ancient looking Telewest that probably connects to nothing at all. Absolutely not. Some install their own poles too. So yes, following many takeovers, this is now your Virgin Media connection. £270 does sound way over priced for a tv aerial. The "two cables" sound very like a Sky dish install. The metal box in photo 3 looks like a likely contender. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Incidentally the phone socket is redundant if not in use and can be safely removed. We would like to show you a description here but the site won’t allow us. Second, you'll likely need a manned installation for your VM services. This change will affect other devices that rely on a phone line, such as some fire and burglar alarm systems and telecare devices. . 09. The cable could be hidden within, or behind, furniture. Thanks. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Sometimes there is no wall box, just a trailing cable. £270 does sound way over priced for a tv aerial. Broadband. 0 Kudos Share. Very Insightful Person. I unscrewed it and there is a male isolator inside the box. Everything is converted to specialised triple screened coaxial cable. Re: No Virgin Media wall socket internally. I’ve received my QuickStart package to find I do not have a compatible wall socket. Forum TeamVM fit a telephone socket next to your router upstairs and run a telephone cable externally to the omnibox outside (following the same path as you existing external coax cable for the router). If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. Quickstart is the quickest and easiest way to setup our services. You can try push fitting the VM lead provided by VM onto either one of the two outputs of the splitter. Locate where the VM master socket is in the home (example master socket as per RHS picture at message #3 below) Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. Even though you had the cable there previously you don't have the isolator anymore and will need to have one supplied and then the technician will need to check to make sure. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the. there is a knack to it but you will get it. QuickStart, set up and connections. My VM Router is is my office adjacent to hall. The wall box may be branded with the logos of an old cable TV company (not VM). 10; 0; 0; alexkay003. However, I do not have any of the specified wall sockets available. Or wait here a day or two for a VM Mod to pick this up. I've lived in several houses with Virgin Media and seen several different combinations of inside / outside box. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Does your wall socket look. Indeed, I just took further photos which may help illustrating. VM has a rolling programme of work to move all customers over by 2025. Apologies for any cabling issues. Some will pay to use the Openreach Poles and Ducts depending on what exists, others may install ducting of their own past your house and then like Virgin do on most installs dig and install a small duct with the fibre in to your house. 6. Received the kit and was excited to set up until I realised you need an ethernet wall socket. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. Stay safe online. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. if your taking it off for good hit the torx screw hard with a hammer and it will crack and the front casing will come off (but do it this way. Some while ago I had Virgin Media installed. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. Last edited: 21 Jul 2010. . I tried to plug in the new Hub but there is no Virgin Media wall socket for me to attach it to. You can also check for a loose cable as not all properties have a socket. I’ve asked the old tenants and turns out they were advised not to use the VM wall socket so they have used another socket, located. • Scroll to the HDMI port you connected the cable to. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. I’ve just lived into my new house and received my Virgin box. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. )In this video, I am showing the sta. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Which was great as that is in a better location than my master Socket was. on 12-01-2023 21:04. All forum topics; Previous topic; Next topic; 14 REPLIES 14. The only problem is that the Virgin engineer kindly pushed the cable through a hole he drilled into the wall so it doesn't look very pretty. 22/11/12 - 11:50 #6. The wall box may be branded with the logos of an old cable TV company (not VM). Don’t plug the power cable into a plug socket yet. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Getting Connected with Virgin Media is easy when you have a wall socket. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Apparently, if I get a second router, I'd have to turn the main hub into modem mode and then the new router acts as a second access point. VM will usually only supply a Quickstart to a property that had VM previously. Plug into the wall socket. Get the Hub ready by connecting the wires. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. Please help. A wall box may be branded with the logos of an old cable TV company (not VM). Chatter and natter. Hello VLNeedham. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. Virgin Media Quickstart set up. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 0a output. . Upstairs, there's another socket, which I wish to use as I now have our home work setup in this room. Feb 22, 2022. If you do have a socket you can post a photo here. I have the old virgin media wall socket. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. I was told when purchasing the broadband and TV package that fibre was available here and already in use, so am wondering if I'm. add to list Tags Virgin Media Box Wall Mount (Side) UK , , Download: free. The newer self install cables tend to be push fit but they are supposed to be attached to an F-type socket at the back of the Hub and at the wall. The wall box may be branded with the logos of an old cable TV company (not VM). The first thing is to start making alternative arrangements for your internet connectivity. 0 Kudos. Tried looking but can't see a way to book an engineer for this? Thanks. Next, connect the power cable. . Delivery 7 days a week. I’m also having the same issue I recently received a virgin media starter kit and only have the virgin media Ethernet outlets. See where this Helpful Answer was posted. I followed the cabling out of the house and to the brown box - and it has been cut! This video will show you how to install a Virgin Media extension cable. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. How out here. Tech Chatter.