Click on the Login Button. Sign into the account. Customers are increasingly coming on the Forum's after having email accounts locked/deleted. It's a @ntlworld. Send test e-mail message: Cannot send the message. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. Office 365 is now asking her for a subscription and has locked her out until she pays. I'm sorry this is happening. Sign in Email address Please enter your email Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. not my email account password. Since 16th June email dried up, nothing since. We have tried changing our password in My Virgin Media but this has not resolved the issue. Hi, long post sorry - really crazy I know. However, that just goes to the general email Help screen which has no information about App Specific Paswords!!! VM please sort that out!!I have an ntlworld. What I do is have GMail pull email from my other accounts into GMail. This is the message I get when trying to log into my ntlworld email account it’s been like that for nearly 4 weeks I can’t change anything in the email settings. Virgin Media. on 23-05-2023 11:30. Rob. Following all the advice removing the account it won’t let you re add it back in. That will list all the secondary email accounts set up on your broadband account. Please try reloading the page” message, while others have found that Virgin’s email servers are neither able to send nor receive new messages (note: some people have been able to send emails via their SMTP server). However your VM email address itself will not be changed. ntlworld email/password, i need to log back out and lock in with the xxx. com password. But then you log into the website using this Yahoo address, you cannot access the old email mailbox, neither does it show up in the ‘manage other accounts’ section - is that right?on 17-08-2022 16:32. Then click on the " Account settings " tab and then the " Account details " tab. by VirginMedia 18-01-2021 in Digital life. Unfortunately due to Virgin Media's incompetence and a very long story, they can't seem to figure out how to unlock the ntlworld inbox. When I put in my password it tells me either the email address or password are wrong. com email address to different Virgin account. Stupidly, our old Ntlworld account which is somewhat inactive had. Solved: I am suffering from a what seems to be a common problem. Log-in. My ntlworld account password has now been changed by the hacker so I am locked out of the account and can't change the password. Solved: I have a few . uk to sign in, we’re asking you to update it to a third-party email address. The sad thing is that if VM had complied with their own Terms and Conditions they would have deleted these old ntlworld email accounts 90 days after your previous. Newbie poster here. Try that and see how it goes. Having recently activated a Windows 10 update, I can no longer receive or send any emails using my, original, ntlworld. com domain will not allow me to log-in this evening. In fact the m. all my folders have disappeared. net or virginmedia email accounts. com email. I gave up after a call back from the v. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. While you are on that page, make sure you set up a Password Recovery Question. VM have recently changed the way you access VM Mail via third party apps such as Thunderbird. The default address was switched - independently of me - to an old virginmedia. Enter your Apple ID and then select the arrow. If one of the accounts was in someone-else's name it would not be possible to switch the Ntlworld address over. In the top right, click the gear icon, and select “Settings” from the dropdown menu. Enter the incoming server name imap. 4. Hi, how do I change my ntlworld. Hi, For almost a week now I have been unable to login to my email account, I have tried signing in via web mail as well and get - - 5360806. com. They’re all using the same. on 26-11-2022 08:40. I've checked 'Sync' and on my mobile for the ntl account and. Change your browser. '. gov. SpeedI’m having exactly the same trouble, spent hours on the phone trying to get it sorted, just keeps saying password wrong even though your customer service team have apparently changed the password for me, stopped working on iPhone,iPad and my work android phone. com email address. I'm here to help. Access your bills, diagnose faults and manage. Using “other” in the mail wizard, After adding your name, email, password and description, it pops up saying No password provided for “ntlworld” (taken from description. I am sorry to hear about the issues you are having with the email account. Broadband deals;In response to Adri_G. Ari - Forum. Go to Family & other users. I am sorry to hear that you are unable to access the email and emails only remain active on active account. Outlook keeps asking me to log onto "pop. NikTheGeek. I need access to the @ntlworld email as it is associated with a lot of other accounts but if I lose access to the @ntlworld email I will lose access to a lot of other accounts. Hello chrisgallagher. My ntlworld. Sign in Email address Please enter your email Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. it requires I login with the main ntlworld address i used to setup the other emails many years ago. I posted this question as evertime I try and search for a solution it says contact your internet provider. changing the password changes the account login password. Now you need to sign into the MY Virgin Media Account for that secondary email address. We would like to show you a description here but the site won’t allow us. Thanks. To add an account, select Add Account , select a suggested account from the dropdown menu or enter a different email address, and select Continue. It's a @ntlworld. Virgin media do not operate in my area so I am no longer a customer. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Our teams have been continuing to work on restoring historic emails into your inbox. Step-2: Enter the Ntlworld Mail login details. BUT when i login as my parents virgin account (the original home address prior to me moving to a new house/new account) I can access my. In response to Kain_W. My ntlworld email suddenly stopped working on my phone saying the password needed to be re entered. VM have changed the way you reset the password on secondary accounts. Get the latest on customer exclusives and sort out admin with ease. com. Try signing into the My Virgin Media Account for that secondary email address by entering that ntlworld address and what you think its password is here. You’ll find these details on your bill or welcome email. com website but now this is no longer possible (for the past week or so). com email. Thanks. Networking and WiFi. The first thing to do is change the password for the Ntlworld email address concerned. That is in the format video-post-mossy-sharp Hey tom-k, Welcome back to the community and thanks for taking the time to post here on the forums. com. Virgin Media users have had a torrid start to the week with the firm's email service going offline. However I would prefer to set my own password rather than use the auto-generated. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. We would like to show you a description here but the site won’t allow us. Is there a way of getting a notification sound when an e mail arrives in the inbox. That suggests that ntlworld email account was set up under a previous VM broadband account, Does that ntlworld address show up on your current My Virgin Media Account under "Manage other Virgin Media Accounts". Randomly it's not receiving any emails. Hi, just setting up new phone and can't remember my ntlworld email password. Then navigate to the "Account details" page by clicking on the " Update settings " tab and then you'll see the "Account details" tab. ntlworld. com not the normal VM login (which the email button no longer works for and quick link has gone entirely), and each email account now needs its own. com email address. BT ID or Email address. Log onto incoming mail server (POP3): The operation timed out waiting for a response from the receiving (POP) server. They will need to contact the account holder in order to do so. BT. Yes I am a current Virginmedia customer and yes, the account that I can't access is listed in My Virg. Everytime I try and sign into my account (Cust for over 25 years), it says please enter a valid email address. "I cannot log into the secondary email as a separate MVM account - it doesn't recognise the password. Log in to your Virgin Media Business Mobile Account. webmail. Virgin Media Mail operates several email domains, including @virginmedia. Posted November 01, 2022 - Updated November 20, 2023. Whether that may be due to hacking, incompetent management or equipment failure, the result is the same. Select the one you need to delete and click on “View/change” on the right hand side. Then I noticed the hacker was still there, all my emails were being forwarded to them. That will still take you to. virginmedia. VM say they have made that change to improve the security of VM email accounts. ntlworld. virginmedia. I just want the email address deleted. There are different fixes to your problem, and here is a full list: Check internet connection. However I can't get my ntlworld email to work on new phone. Then it doesn't recognise my password. _____ Graham. co. You can get to that section by clicking on the Account settings tab and then the Account details tab. Your info is private and. Sign into the. I would just make one other comment in addition to the password reset advice @Graham_A has offered. com Account with Your Email Program Using IMAP. We are 100% certain regarding the correctness of the password and if I go to the VM website and attempt to login to her account it rejects the email address as being unrecognised. Select Trust this browser. How can I do this? - 5299558. Ensure that the Email username is your full NTLWorld email address ; Select Log on using clear text authentication ; Select My server. Speed"I have two Virgin Media accounts for two separate properties - one for my own home, and the other for a rental property" "My new home has its Virgin account under a rarely used @gmail. All forum topics; Previous topic; Next topic; 1 REPLY 1. 0. I have left my primary NTLWorld email pretty much untouched for years now, - 5275502. My Facebook account was hacked yesterday using my ntlworld email address. This does not change the underlying Ntlworld email address, only the way you sign into it via the My Virgin Media account or via VM webmail. Then click on the " Account settings " tab and then the " Account details " tab. I believe that she needs a new/valid password linked to her ntlworld email address so. " Enter. 3) Type cmd into the Windows 10 or 11 search bar, press Enter and then open the Command Prompt. If you click on "Learn more" you might find something useful there. net email users. @ntlworld. . Is there an issue with the ntlworld imap servers with authentication, my email hasn't worked since 11. Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black. I have forgotten my password for NTL World email account. Unfortunately VM are not very good at doing this and so the address can persist for much longer before eventually being culled. Virgin Media is having issues with its email service, with thousands of customers unable to access their accounts. Dad has now bought a laptop and wants to use his email account on it but is unable to do so without entering his password. com automatically for you. ntlworld. Choose Saving option like Email Application/File Format. com. I tried going into their settings and check or change anything but to no avail, with a message of update failed when trying to update it. Verify the e-mail address in your account properties. The operator’s official fault. To come back to your question:It does mean that you have to use a non VM email address as the username to sign into ntlworld, blueyonder, virgin. As it is a deleted VM broadband account we can't log into the email to request a forgotten password either. com secondary email,. if you say yes, nothing happens and you have no way of by passing it, Either. com. com -u. How can I sort thi. it asked me to sign in again the other day and now i cant get back onto it. Having read a few posts. net or virginmedia email accounts. Select Continue with Apple. I have an old ntlworld. Incoming and outgoing servers have changed to virgin and look correct. So i need someone to migrate just the email account to my new account. As I mentioned she can't log into My Virgin Media or add her email address to her new phone because it did not accept her password and when I tried to retrieve/change the password i got a message saying that her email address is invalid. I called Virgin Media today, they were unable to help as they said it wasn't a virgin media issue and put me through to Virgin Gadget Rescue who informed me the solution was to go into My Virgin Media, select Account Settings and generate a new App password, this then let me log into my 3rd party mail client on my. Joining in Options. All ntlworld references should now be changed to virginmedia. In the next step, select the “Import emails from my other account (POP3)” option and click “Next”. This should happen 90 days after you close the associated Virgin Media broadband account. In that case when you sign into your webmail account you have to enter that non VM email address (rather than your VM email address) as the username. E mail Still not working in Email 13 minutes ago; email password in Email 45 minutes ago; NTL email still live - I cant access it or shut it down in Email 3 hours ago; 1 out of 5 emails not working in Email 4 hours ago; email account locked in Email 6 hours agoWe would like to show you a description here but the site won’t allow us. on 12-01-2023 17:29. " The fact that you are the account holder for both broadband accounts does simplify matters somewhat. In an email to customers sent on 23 June, Axel Wehrle, director of. com email address. com Your Name: Joe Bloggs Email Address: [email protected] User Name: joe. @blueyonder. For fraudulent e-mails, forward to phishing@virginmedia. net. To do that sign into the My Virgin Media account that you used to change the password. Select required folder from the left side of the software panel. imap. Either way, you can rest assured that the threats from those scammers are all complete lies just to scare you into paying up. Access your Ntlworld. If the ntlworld email address is not being recognised when you try to log into the My Virgin Media account using it then it may indicate that it is an orphaned email account that is in the process of being deleted by Virgin Media. Mark as New;. com and imap. You will need to use that non VM email address to sign into your VM webmail account. Enter your name (This name will be displayed to people you email) Put the bullet point next to "I already have an e-mail address". My mother is a VM customer with an Ntlworld email address. virginmedia. @Kateylady The terms and conditions of the VM broadband account specified that any email address provided through the account would be deleted 90 days after the account is closed. If prompted, enter your password for the account and select Done. The password change will only affect the specific email address that you are signed into. We are very sorry to hear you are experiencing issues accessing your email account, we will do all we can to help. Get the latest on customer exclusives and sort out admin with ease. I tried to change the password on VM site but it says no username found. com)to create a new account for my wife, as you stated that all email addresses need their own VM account. I keep - 5370597. com mailbox, which would also require you had an address ending in @outlook. Scroll down that page and you will see a place to edit the password. Options. I see others have experienced the same issue and you have been able to address the problem via PM. 07-11-2022 14:55 - edited 07-11-2022 14:55. Access your bills, diagnose faults and manage your package. My gmail account emails are coming through on my mobile okay. . in Email Friday; Can't logon to Virginmedia mail from any remote client devices in Email a week ago; Blueyonder email account hacked and needs to be deleted in Email. com e mail address. Old ntlworld email addresses, unable to add secondary email account to any new device thelawman999. If it’s been longer than 90 days I would wait for a mod or. He has lost all paper record of his password. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. However, they are ok on my PC. Help!! My settings are. QuickStart, set up and connections. Thank you. Sign into the account here:. 08-08-2023 16:43 - edited 08-08-2023 17:10. Since 5th Aug, the body of my ntlworld. Networking and WiFi. Browse Virgin Media Virgin Media Community. ntlworld. Sign into your Gmail account. " Virgin. - i dont need to do this. BT. gourmetsociety. Virgin Media Email - How to manage my email account Can’t access ntlworld email account in Email Sunday; Account hacked in Email Friday; credential or authentication info does not work & failed decrypting the password in Email 2 weeks ago; Deleted ntlworld email account still live in Email 2 weeks ago; I need help with email settings in Email 2 weeks ago In response to Adri_G. com emails aren't coming through on my samsung s20 phone. even went after my PayPal. Let us know if this helps 🙂. I changed my password again, removed the mail forwarding, blocked the email address that everything was being forwarded to. com email address but i still had access to receiving emails. Go to solution. com e mail address. Networking and WiFi. I had access to it on my phone via generating an - 5432083. com servers. Deleted ntlworld email account still live in Email 2 weeks ago; I need help with email settings in Email 2 weeks ago; Top. It was just a hunch re Blueyonder. This suggests to me that the recognition of the email address is the issue. If you occasionally temporarily lose a message, it's because you didn't change the maximum number of server. Source. Promise. com email address that has been hacked and need to close it down. Similar to alot of previous posts I have seen, my old ntlworld email account has been hacked. if you have set the mail app password you must have specified a non VM email address as the VM username. Try. com). My problem is that I cant log in to my virgin media using my wifes email (@ntlworld. com email not recognised and can't log in (or reset password) in Email 13 hours ago; Old ntlworld email addresses, unable to add secondary email account to any new device in Email yesterday; Locked ntlworld. changing the password changes the account login password. I'm still using the the old NTL e-mail address and I tried to log in this morning and it did not recognise my details. - 5398523Solved: I have a secondary email account set up that is an old ntlworld email. com" (might be a worth a look at your settings). Choose Saving option like Email Application/File Format. 5 Setup: Four e-mail accounts, three are IMAP and one is OWA based. So effectively my emails have gone out into a black hole. uk. Did you get it sorted out or is it just the usual of having to wait until they have tweaked something? 0 Kudos. Also, just to note. com. If you want to access the email account via an email client you need to follow the instructions to create an app password to use in the email client along with the Ntlworld email address concerned as. 3) Type cmd into the Windows 10 or 11 search bar, press Enter and then open the Command Prompt app. All Rights ReservedVirgin Media Email - How to manage my email accountMy NTLWORLD email address wont recieve emails suddenly. Click the Sync button in the Mail app, at the top of your message list, to force the app to sync. 2) If that is unsuccessful then you could try the "Forgot your password" option. Some very wise words there Coenoby, and food for thought about a fresh start when migrating away from my @ntlworld. com) Select the mail server as POP3 and enter the. This will take you to your Virgin Media web mail inbox. not my email account password. That will take you through the steps to chnage your sign in / username to a non VM email account. JaneG1. x. I use this email for everything and so I’m very concerned. i just want to access my original ntlworld email account via outlook. bloggs3 Password: whatever you use to access your email addressPromise. " I log into the rental property Virgin account using the @ntlworld. To recover your email address we need your account number, area reference and date of birth. Unfortunately, as others have mentioned, once you leave Virgin Media, any associated email accounts created on our service will be terminated after 90 days. I have returned home, and i was able to send them first time! I was at my girlfriends over the weekend, so maybe it is her Router that is blocking the connection to the Servers. The moderators will remove the. @msmj Each email address has it's own My Virgin Media account so you need to make sure that you sign in with the problem email address which may not be your primary username. netvirginmedia. Issue is: my (elderly) sister-in-law has had ntlworld email for many years, no problems. If you look in the top right hand corner of the email page you will see your email address, click on this and you will see "this account is managed by ntlworld. If it happens to be a secondary account then warnings about the TV control and connect apps are not relevant as only the primary email account can access such apps. @blueyonder. If you look in the top right hand corner of the email page you will see your email address, click on this and you will see "this account is managed by ntlworld. To access the email account using IMAP via an email app such as Outlook you now also have to generate a "Mail app" password to use instead or your webmail password. I’ll let him know, thanks! The best advice you can give him is to start a new email account with another provider, and let all his contacts know the new address. This may be someone else trying to break into your accounts. Visit our email sign in page here and type in your email address. virginmedia. Click on the Login Button. on 17-08-2022 19:35. However, VM continues to support the existing email accounts of VM broadband customers. I can’t get into my ntlworld account. I have tried adding it to outlook and it just shows a blank page. Sign into the account here:. Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email. iphone (iOS 16. Contact support. Help > Create new Email address >. Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email. this is now left me in a vulnerable position where I’ve been hacked and compromised on certain. By making your old Ntlworld address your main email account going forward you are effectively locking yourself into sticking with VM as your broadband provider in the future. 0 Kudos Reply. Its a wider issue to do with Virgin Media. I would greatly appreciate any help you can provide in urgently removing our old email accounts. * Call costs may vary. If it’s a secondary email address on your account, simply go into Manage Accounts in My Virgin Media, and delete it from there. Hello there I have an old ntlworld email that I can't log into anymore. virginmedia. However it’s a good idea to set up an email redirection during that period, and clear your emails and folders out so you’re ready after the 90 days. We have now restored the ability to send and receive emails for all affected accounts. My grandfather has a NTLWorld email account and has had this for a few years. Select Allow in the pop-up. Sign in Not signed up yet? Register for My Virgin Media here. I will send you a PM so that we can look into this further and see if we can get this resolved. Follow the step-by-step guide to take backup of Ntlworld webmail account. on 02-07-2023 20:26. It is important that you: Do a full virus scan on your device with up-to-date anti-virus software;Deleted ntlworld email account still live in Email 2 weeks ago; ntlworld. I am trying to log into my email account via another route in case my mobile has been cloned. Sadly, if one of the email accounts you wish to delete is the Primary account username (the one you use to sign into your My Virgin Media account) then it cannot be deleted. I was oblivious to the 90-day rule for keeping my email account running (which happened to be @NTLWorld rather than @VM) and in fact the account kept working for about 10 months until the end. SpeedHi, my ntlworld email has been hacked. I'm not massively technical so I am stumped on this. in Email Thursday; NTLWORLD unavailable on Outlook in Email a week agoCheck your email from anywhere in the world. Choose the appropriate File Naming option. com. Stupidly, our old Ntlworld account which is somewhat inactive. Select Account settings. blueyonder. virginmedia. Each email address now has its own My VM account Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email. . BT ID or Email address. BBC News - Virgin Media email service users suffer lengthy failureHowever, there is another complication. hi Megan i have taken screenshots i'm trying to login with the primary email, i'm not sure if i'm using the right password because even though this email address works in my client its stored in the clients password manager. Ive been also having problems with ntl accounts. I hope someone will be able to similarly put my email. Also, just to note. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Tech Support is open 24/7 on the numbers below. When you reset a VM email password that password now only allows you to access the relevant Webmail account. Here is what some Virgin Media users who are unable to sign in to their email accounts have to say about the problem. I was using it at the time. @iqbalq wrote: Hi all.