I’ve just lived into my new house and received my Virgin box. If by old box you just mean a wall socket for plugging equipment into, it would be best to leave it in place in case you ever take Virgin Media services in future. - 5201249I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Virgin Media engineer installation. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. These are the parts I could find, they were screwed into the end on the coaxial cable. Some will pay to use the Openreach Poles and Ducts depending on what exists, others may install ducting of their own past your house and then like Virgin do on most installs dig and install a small duct with the fibre in to your house. --. Fixmyline telephone and broadband engineer posts facebook 35 years to discover a faulty wired master socket plusnet community 1 in 8 out way coax cable splitter tv connector moca 5 2500mhz at affordable s free shipping real reviews with photos joom making the switch virgin media geeky story coolsmartphone andrew mabbitt on twitter so virginmedia. No idea what that entails/ how long and how. It’s important you talk to your provider about how the service will work for you. If you had an Ethernet cable and/or a phone cable previously connected, plug those. if your taking it off for good hit the torx screw hard with a hammer and it will crack and the front casing will come off (but do it this way. Can anyone tell me what the case is called, confirm its needed and. I don't have a virgin media wall socket and this is stressing me out. No outside box - cable through the wall to inside box - very old 20 years ago. Get virgin engineer to move the wall socket. 5 Adapter. #4. If you're happy with this and for the charge we can make the arrangements for you 🙂. Step 2: Order your TalkTalk Broadband service. Old Timer. easy install. Stay safe online. New and used Socket Sets for sale in Victoria, British Columbia on Facebook Marketplace. 4. 29-12-2022 20:58 - edited 29-12-2022 21:00. they dont make much "fitting new socket" so recommend a "brand new aerial" as the old one was "not digital compatible" which is complete rubbish installers have been using switchover to make money for ages. Old blue yonder. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Dave. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. One of them was Telewest. Browse Virgin Media Virgin Media Community. All I am aware of terminate the fibre inside your house though. 2. As bertles says it looks like a Satellite TV outlet that's been installed during decoration/the original build given it's unbranded, and recessed. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. but I believe if the system has allowed self install VM has been installed in the past . It was connected to the security system but the security engineer removed the link and I ripped out the old boxes and wire. Don’t plug the power cable into a plug socket yet. Back a step. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. The box in the attached is a virgin media box. Security matters. All. Please help. VM has to 'switch' you to do that. This change will affect other devices that rely on a phone line, such as some fire and burglar alarm systems and telecare devices. Thin-Wall 6-Point Impact Sockets. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. 0, TP-Link Archer C8, TP-Link TL-SG108S 8. Installing and configuring your kitNo wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. The wall box may be branded with the logos of an old cable TV company (not VM). Standard Member. Push the white cable (from the old Hub) into the back of the new Hub. 1. . It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. 2. Options. I can only find the TV socket. Connect the Hub’s power cable with the blue tab. Trouble shooter. But I have actually managed to get through to the technical team over chat. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Account - Mobile. add to list Tags Virgin Media Box Wall Mount (Side) UK , , Download: free Website: Thingiverse. Community Natter. We also don’t have an Ethernet point only an old BT outreach 5C box. How about using a 10m RJ11 to RJ11 telephone cable. If you in a property that's recently been added to Virgin Media's network we have another video th. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. I tried to plug in the new Hub but there is no Virgin Media wall socket for me to attach it to. Installation: Wall socket issue. You can try push fitting the VM lead provided by VM onto either one of the two outputs of the splitter. Upon connecting however, I got flashing red lights. Account - Mobile. Forum TeamWe would like to show you a description here but the site won’t allow us. Account - Cable. Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday There were many cable companies that originally built the networks in the early 1990s. Page 2 Our new boxes automatically We will start with step-by-step activate when connected. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. All the cabling is the property of Virgin Media and must not be touched. 01-02-2023 10:59 - edited 01-02-2023 11:00. James-30 wrote: ». on 23-10-2022 13:36. The cable could be hidden within, or behind, furniture. I’m annoyed because I actually had a virgin sales person in my house. - Ideally, I would like to install a permanent wall socket that could accept the above signals and run the cables to an "out of sight" location, at which either Sky or Virgin could be connected to the socket. If it’s damaged, it could. Sky Satellite will be installed soon for the multi rooms (Quad LNB), downstair and upstairs. Crypto Plug the cables into the Hub. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. Hi All I’m new here. 26 minutes ago. Next, connect the power adapter to the Hub, and plug it into a. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. However, I do not have any of the specified wall sockets available. Check your DMs btw. Hi TRY, Thanks for updating your thread! I am really glad the security engineer managed to get this sorted for you without any issues I am also glad the redecorating went well too! If you need any further help, you know where we are. Being connected to the internet is one of the most important modern essentials in 20. 0800 052 1734-----Options. 1 Mar 2016. newapollo. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. The top “capped” one is marked FM & has been disused since cable went digital. Location. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. @goslow that adapter is one possibility, at least from the phone to the ethernet cable (which is just a Cat5 cable in a wall, not connected otherwise). 1. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Re: No VM wall socket / wall socket damage. Vicky. I end up calling and the person on the phone said its been booked for this Saturday ( 09. It is causing an issues to my development of the property. All forum topics; Previous topic; Next topic; 2 REPLIES 2. As you can see from the below, they have a VM wall socket already installed, but this leads off to a three-way splitter. Hi @bingoman000. There is this cable which I followed, it goes from the wall outside and then it is going up skywards. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayPerfectly safe to remove it. VM is doing this area-by-area. Plug the cables into the Hub. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. Second, you'll likely need a manned installation for your VM services. Crazy! They must be made of money. cheshire_man. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. All the wall sockets I can see are for BT. Thanks to everyone who replied to my question about removing old telephone boxes and wire. on 12-01-2023 10:45. It is 1/2 in. add to list Tags Virgin Media V3 Hub - 2U cabinet rack mount , ,. Get the Hub ready by connecting the wires. My order is p. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. Connect the Hub’s power cable with the blue tab. Anything is technically possible. 899; 57; 138; Eeeps. If however the socket itself has been removed you will need assistance. Thanks for posting, welcome both to the community and also Virgin Media. Just like the other posts- I do not have a virgin media wall box. Use an 11mm spanner, or pliers, to grip the hexagonal part of the connector. Call the pre-installation and delivery team on 0800 052 1734. TV & FM Radio Sockets. If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. Get virgin engineer to move the wall socket. . Virgin Media. I have checked the website and can't work out - 5361670. Reduces the number of required wall sockets. Hi, Same problem here. Plug into the Hub. Past occupiers of your property may have removed. Leave the "repaired" network cable disconnected for the moment. Two virgin media wall sockets, only one required in QuickStart, set up and connections yesterday; Moving a socket in. on 15-11-2022 18:53. Neighbours have Virgin Media Broadband, but my house is the only one on the street not connected in Networking and WiFi 2 hours ago Access denied on router in Networking and WiFi 3 hours ago Virgin Media not available at my address according to your website, but my neighbours have it in QuickStart, set up and connections 7 hours agoVirgin will not remove them. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Received the kit and was excited to set up until I realised you need an ethernet wall socket. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. You should see a welcome screen, then the Virgin Media start up screen. Preparing for Landline changeover to fibre. How long will the QuickStart installation take me? WiFi Hub - 30 mins. • Plug the power supply into a mains socket. cable from wall. Options. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). The box and cables may have been removed by the previous occupiers. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. Options. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. VM BB TV Landline. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 1 Mar 2016. . The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I’ve also just noticed that I have an old VM wall socket from someone who had previously lived at my address, but it appears the cable had been cut prior to me moving here. - All the cables for my TV, Virgin, Sky-tv are entering my property from the living room window. Next, connect the power cable. Don’t plug the power cable into a plug socket yet. The VM box and the wiring is wired to the Virgin Media cable network which does not carry a terrestrial TV signal. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. in Networking and WiFi a month ago; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023; No internet when setup in QuickStart, set up and connections 13-08-2023Measuring a compact 230x153x55mm and weighing 1. Awful first impressions of Virgin Media. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socket. Sadly, I can't set up because my wall socket does not fit. My mistake, but it would have been helpful if this was clearly outlined at the puchasing stage - something along the lines of "please note, you will need. plugging the router cable into the reason for slower speeds as theres no way of me plugging the cable directly into the virgin media wall socket. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Please help. Options. TV box - 15 mins. Be aware it may complicate things though if you do come to order cable in the future. Getting Connected with Virgin Media is easy when you have a wall socket. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. Damaged Virgin wall box: This is the box outside your home that houses the connection from the Virgin Media network to your home. 14,065. I have the most. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. • Connect the power supply to the back of the new box, then switch on at the wall. Manage Your Account. Hello sophieboulter1. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. I need to book an engineer to install a Virgin media wall socket for my broadband but I can’t find an option on the app. There is an access panel in the ceiling for pipes and cables. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 6. The cable could be hidden within, or behind, furniture. I unscrewed it and there is a male isolator inside the box. Sometimes there is no VM wall box, just a trailing cable. Happy to pay the money for it, if it could be arranged please. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Manage Your Account. So that, buyer must be prepare for this. At the router end would be a RJ45 (M) to RJ11 (M) adapter, plugged into the router. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. submit. But I don't think I have any Virgin Media Wall sockets in my house. Quickstart is the quickest and easiest way to setup our services. (I did this video to help/guide new engineer as I did not find any for my self when I started. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Account - Cable. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Eric714. Loose connections, damaged sockets, or bent pins can. The wall box may be branded with the logos of an old cable TV company (not VM). Kath_F. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Stay safe online. An Ethernet cable – The. Chris. nothing to do with the outside boxs. The first wall socket is in the lounge and that's where the Virgin Media hub is too. The TV signal will obviously run. Speedon 01-06-2022 21:59. . • Scroll to the HDMI port you connected the cable to. If you do have a socket you can post a photo here. Tudor. All forum topics; Previous topic; Next topic; 14 REPLIES 14. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Provides a range of audio and video signal connections. provided, I shall give them a call tomorrow. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. Making The Switch To Virgin Media A Geeky Broadband Story Coolsmartphone. If you have also signed up. add to list Tags Virgin Media Box Wall Mount (Side) UK , , Download: free. Solved: Previously, I had BT connection so I need a wall socket. Tuning in. 1. Virgin Media; My Virgin Media; Shop;. 6. I've lived in several houses with Virgin Media and seen several different combinations of inside / outside box. I recently purchased my first home and have been taking a look at the VM cabling to the property. 0 Kudos Reply. The phone has been plugged into a wall socket and was working fine for years. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. The wall box may be branded with the logos of an old cable TV company (not VM). Could a VM engineer be boo. ) on 27-01-2023 17:22. There is a long wire and plastic boxes. Stay safe online. Incidentally the phone socket is redundant if not in use and can be safely removed. I don’t it is fibre cable. Although it’s relatively rare, a faulty Virgin Media wall box can also cause connectivity issues. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. I am so sorry to hear that you seem to be missing a wall socket in the home. Call the Pre-installation and delivery team on 0800 052 1734. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Explain what needs to be done and book an engineer visit. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Security matters. Check out the purple envelope in the top right hand corner for a private message from me, and I'll. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. However, there is no Virgin Media Wall socket in my house. It means you can do a quick start and be online straight away with no engineer visit or invasive works to lay new cables etc. Internet. Back a step. Teki, Mar 28, 2020. We would like to show you a description here but the site won’t allow us. I followed the cabling out of the house and to the brown box - and it has been cut! This video will show you how to install a Virgin Media extension cable. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. Checked every. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Getting Connected with Virgin Media is easy when you have a wall socket. Plug into the wall socket. The isolator has a terminator cap (marked below) fitted to the open end. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. I've got 2 wall sockets that I think are likely. Some install their own poles too. Stay safe online. 1920 "virgin media" 3D Models. 1. Damaged Wall socket. Switched On Families. Plug the cables into the Hub. See where this Helpful Answer was posted. Very Insightful Person Options. The little box on the right is what we call a 77a, basically splits the outside telephone cable into internal cable. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure. Packages. The cable on the right looks like is for a Freeview TV antenna. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. If it’s damaged or not working correctly, it could be causing your internet issues. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. I have tried for half an hour to contact Virgin about this without success and am now locked from their phone assistance because it says I got the password wrong which I have. . AnthonyRaw1986. If you really need to take them off, just use a screwdriver to unscrew the screws. Tudor. 23 ) and said i get an email confirming the appointment, but nothing has came through, anyone can check this for me? sounds like the installer wanted to make money. . 0 Kudos Reply. on 14-09-2022 12:00. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. £270 does sound way over priced for a tv aerial. Rob. 0 Kudos Reply. Thanks both and a technician looks like a good option. just use a pair of normal side cutters , you can just grip it either side and turn. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. The wall socket is - 5109379. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. Focus on connecting the VM Hub to the wall socket & getting it working for W-Fi and direct connected laptops. But I have no Virgin Media Wall socket in my - 5339557. I have now read through some of the same queries on here and realise that it may be the old BT wall socket or in my ca. screw the master socket back to the wall. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Feb 22, 2022. (I did this video to help/guide new engineer as I did not find any for my self when I started. #12. As in coaxial head and thin cable tail? Not sure if that exists/would work. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I tried to plug in the new Hub but there is no Virgin Media wall socket for me to attach it to. The wall box may be branded with the logos of an old cable TV company (not VM). Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. There is only an ancient looking Telewest that probably connects to nothing at all. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. We would like to show you a description here but the site won’t allow us. Please help. 0 Kudos Share. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. It has two outputs on the left of the wall box. When your number transfers, your BT socket will go dead. Two virgin media wall sockets, only one required in QuickStart, set up and connections Monday; Paying for 500mbs but. Some of the cables hanging out the wall were cut off after the house improvements.