We would like to show you a description here but the site won’t allow us. It’s like a. The Virgin Media Hub is offered for free to its customers as par of the Gig 1 package. Turn off old router and everything is working again. Molly_T. 2) Turn off the hub and disconnect any Ethernet cables. - Wi-Fi extender pods are currently. Take care, Nat. I have tried hard and soft resets. installed the new hub 5 from hub 4 due to package change . As you connect the power supply to the wall and the Hub, make sure it is tightly connected. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. You could always use some masking tape. Just joined Virgin BB and router (Hub 3) is continually showing orange light not white. The flashing yellow light on Virgin Media equipment indicates that there is an issue with the service. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. The Hub should now operate normally. To reset: press the button and hold it for more than ten seconds. The nearest exchange, located in Westhoughton, is equipped to handle all of your internet needs. Internet checker says my area NN3 has no issues, phoning CS recorded anouncement says intermittent issue, CS agent says issues won't be solved until 6th June. on 10-09-2022 13:10. Everything is still working fine at the moment. Switched on and off. It also supports the WiFi 6 standard (also known as ax), as well as 2. During setup: If the Pod light is blinking quickly, it’s working hard to improve your WiFi. I followed the install instructions but they all seem to suggest that when I plug it in I will get a white flashing light. We do not make commissions. Hub3 flashing green lights. My new Hub 3 is working perfectly at the moment; just wanted to comment on the front panel lights. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. The l white light started flashing a few days ago, and today the wifi dropped as the light started flashing green. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM. VM will not dispatch any technicians while an area fault exists. Red Light. When that’s done, it’ll be online and broadcasting a wireless signal. virgin media tech support has no clue. on 07-03-2023 11:57. Solved: My Wi-Fi dropped so i restarted the router but I’ve now had a blue flashing light. 4Ghz and 5Ghz Wireless networks. Select Modem Mode on the left hand side of the screen. I read on this forum that there was a thread about the Hub 5 overheating and affecting DHCP but I can't find it. 3. You’ll know it’s ready when the white power light at the front of the Hub is on. Logging into the advanced settings (IP address in browser) says internet has registration failure. on 29-12-2022 23:18. Plug the modem back in and wait until the modem has finished powering on. You might also want to read our piece on how you can get a much better Virgin Media Hub 5 for free. Super hub - Status lights and control buttons. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. solid white light on the hub 4 and the router is completely unresponsive after a power cycle and attempting to perform a reset via the reset button. Security matters. 3 weeks ago. Aware that this could be a software update, I left it for a few hours. 0 port and a few other smaller differences – design etc. Virgin Media 2. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . There is a not too unlikely chance that the hub you received was a second-hand refurbished one and not brand new. on 21-03-2023 06:43. Please advise. Click on enter and next. 6. Telewest wall socket: no visible power to be switched on. Gigabit LAN switch, to. You’ll know it’s ready when the white power light at the front of the Hub is on. • Switch the hub back on at the power. For example, if your Virgin Media Hub 3. Virgin Media Hub 5 Phone Light. 1. on 07-01-2023 13:02. 28-04-2023 18:12 - edited 28-04-2023 18:29. The Base LED will be Magenta when in modem mode. I’ve checked cables and all are fine, I’ve restarted a couple of times and still flashing red. I am going to send you a private message. Two green lights will flash and then stay solid on the router, as well as the white power light flashing for a while and then staying solid, alongside the two solid green lights. Please check this setting and enable cookies (if disabled) Options. You. It should then pulse slowly as it connects to your Hub. And put access to hub 5. If this is causing problems, ask to have your old Hub reinstalled. This just means the router is ready for use and can now be connected to other devices. New to VM, got a Hub 5 but having a bunch of issues. The hub is in an open area and has shown no signs of overheating. Hub 4 flashing white lights. However in the meanwhile please can you try these steps; • Turn the power switch off on the back of the Hub. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media is now available in North West, bringing lightning-fast internet straight to your doorstep. For Hub 5, Hub 5X, Hub 4. These light indicates whether the Super Hub 2 is able to make a wireless connection. Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. If it’s red, this indicates that there’s a problem with your internet connection. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. If you wish, you can choose to protect WPS with an eight-digit pin that has to be entered on any device you’re connecting. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Reboot the broadband Hub. 1) Try the “check service,”Area status webpage" (link at top right of this forum)Superfast. This latest future-proof WiFi. Browse Virgin Media Virgin Media Community. Also c heck with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. Virgin Media. The hub does not feel overly warm and it sits on top of my desk with air circulating freely round it. Hi, My virgin WiFi Hub 3. Solid white (flashing): The Hub’s booting up. My Ethernet connection speed is good but the wifi speeds are slower than usual even close to the hub. HUB 4 Bricked - Solid white light. Red Light. Tudor. Since yesterday, my virgin media Hub 5 has been on a rotating solid blue light to flashing blue light to flashing white light. Blue flashing light happens during the provisioning stage on a reboot. So got an Archer D2 plugged in and everything is super stable on that. Orange light on Vm Hub 3. Below are the most common lights you’ll see on a Virgin. Manage Your Account. Here is a step by step guide: How to put a VM hub into modem mode: 1) Access your hub on 192. The Hub should now operate normally. My service and speed are unaffected and the hub doesn’t feel unusually hot. • Turn the power switch off on the back of the Hub. Solid green: The Hub 5 is powered on and working correctly. At least 30Mbps download speeds in every room or £100 one-off credit. Suddenly this morning we have a green flashing light with no internet. Both radios share a single DHCP server, but there is an IP or port conflict that prevents clients from connecting. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. . We have had out 1Gbps line for around 2 weeks and after just one week the problems started. 2. on 26-02-2023 13:08. I have had a new Hub 5 fitted for just 2 weeks now. Kindest regards, David_Bn. 3 weeks ago. Thanks for that. - Not all support team members are aware of this information when providing assistance. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. Go to solution. 4 - Factory reset the hub again, left the password at default, default. I've called the Helpdesk and they have just told me that they have no idea what is wrong but to live with it and ignore the red light until my. QuickStart, set up and connections. The light should turn solid for a moment when you first switch on the WiFi Pod (white). Yellow flashing light on Hub 5. When in Modem Mode, only one port on your Hub 5 will work - this will be Port 1. Hub 5 is designed for Gig1 fibre broadband and comes with more wireless channels, so it offers the following benefits: Faster WiFi speeds for next-generation games consoles and the latest smartphones. I think from what I can find a green light is that it is doing a software update. 0. Just joined and setup the new hub but it just flashes red. Virgin Media is now available in North West, bringing lightning-fast internet straight to your doorstep. Hub 5 flashing green light. To reboot: press the button and hold it for less than five seconds. These short-term issues can happen when we’re working to fix some other network issues in the area, or when we install. Red light on Hub 3. If one or more of the lights are not green, it may indicate an issue with your broadband connection or with your Virgin. It isn't on during normal use, but turns red if there. I have checked the service status in my area and it says no issues. When pin-hole resetting, this reverts the Hub back to its default Factory Settings, which include the network name and password on the bottom of your Hub. Everyday. According to the instructions, the bottom light should go steady and there should be no other lights visible when working correctly. Ive unplugged the hub but its still happening. Use the recommended Deco App to connect the other units to the first. Virgin Mobile. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Please can you take out all the cables and put them back in. Flashing Green – Booting up. All the help says something about a telephone but I don’t have one so don’t know how to proceed. Wait until the bottom light on the Hub turns magenta / red (HUB 3) (can take about 5 minutes) 5. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Central light:Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Ensure that the hub is in an open space and not overheating and reboot it. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. I have subsequently tried rebooting it and also resetting it. phoned virgin today they say will monitor the hub over next 24 hours - problem ill get an engineer . Have your account and area number handy, and the hub serial number. I’ve also called the phone line to check for faults in my area and it says there aren’t any. Flashing Red – Telephone connection issue. You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub. I have tried a pinhole reset twice now but the light remains orange. If the light is red, it means there is an issue with your internet connection. Red Light on Hub 3 in Networking and WiFi 5 minutes ago; hub five keeps dropping signal goes yellow (green) flashing lights in Networking and WiFi yesterday; New connection 8 days ago but has never worked in QuickStart, set up and connections yesterday; Red light on hub in Networking and WiFi yesterday; Hardware issues in. Hi guys, hoping someone can help. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Showing 1-9 of 9 answers. Just installing and setting up a new hub 5, yes we do use a split network at 2. Lights on Hub 3. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. 30 this morning I noticed flashing red light on my hub 5 and knew something was up. Hello Ewelina1, many thanks for reaching out on our help forums and for your first post here. Nothing changed but the move to Hub 5 and a 1gb service. 5Gbps speed LAN (Ethernet) port. 5gb Hub 5 into 2. One blue/red light behind the wireless button on the front panel. I have been through the troubleshooting guide and checked all the connections and restarted the router but that has not solved the issue. Hi everyone i upgraded my broadband package from 500mb to 1gb Internet on Thursday, my new hub arrived yesterday wich is a hub 5. A green light on your BT Hub indicates that things are going well. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. Red light on Hub 3. Stable Red – Cable connection issue. Solid White. It can be done, so be insistent when asking. Plug the cables into the Hub. The other parameters in this section are - channel auto and channel width 20/40 MHz. Virgin Media Hub 5, Hub 5x, and Hub 4 Lights Meaning. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. If you're on iOS 16 then just delete the app from your device, restart the handset and then redownload the app. Open to any ideas or tests the team can run or help with. The power light of the Virgin Media Hub 3. It isn't on during normal use, but turns red if there is a problem. It has five lights which indicate the status of the connection. not sure if this is normal or not. I rang virgin about it and was told they'd send a pod to try and solve the issue. Reboot the broadband Hub. Unlike range extenders, mesh networks rely on nodes that act as WiFi. It continued to flash. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. The problem seems to stem from the Hub 5 using the ax protocol for wifi, as some devices cannot negotiate a connection. I have tried all of the recommended fixes and it is still red. Say goodbye to buffering and hello to seamless streaming, lightning-fast browsing, and crystal-clear video calls. Running a Virgin Media broadband speed test is easy. I recently upgraded by bandwidth and a hub 5 arrived today. In fact, weak WiFi security has nothing to do with Virgin Media at all. on 09-12-2022 14:59. Disconnect all ethernet cables from the Hub. 4ghz or 5ghz are visibile. Did you mean: Virgin Media Community. - The 5x hub is connected via optical cable, not coaxial. I have tried switching it off for a few hours to let it cool down, that made no difference. Options. Flashing red light. Hub is in open space, on a shelf and when checking the router dashboard it's not overheating either. . Here's what each one means. . Regardless of the reason for the red light, this will need looking into further, in the meantime can you try this for me: • Turn the power switch off on the back of the Hub. The Virgin Media Hub 5 is a router which provides broadband and internet connectivity to customers. The Hub 3 and Hub 4 were both awful even in modem mode and contributed their fair share towards the issues. These lights are: Power: This light will be solid white when the router is powered on. I have internet and no issues that I am aware of. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. 1 technology, is designed to power the next-generation of connected devices – including modern. 168. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. Green flashing base light for hours, no internet. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Please can you try this for me: • Turn the power switch off on the back of the Hub. No downtime reported in our area either. The Super Hub 4 router will automatically display this color configuration anytime you switch on the router. 168. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. What do the lights on my Virgin Media Hub V2 mean? Solid white (full brightness): When you first turn the Hub on it’ll display a solid white light for just over a minute. In itself that’s not really an issue especially if everything is working OK. Call equipment activation on 0800 953 9500. 4Ghz. If the lights indicate a problem, try the next. Green Light. Hub 4 Losing Internet Connection Every Night in Networking and WiFi 10 hours ago; Router Issues in Networking and WiFi yesterday; New Hub 3 box - Installation in QuickStart, set up and connections yesterday; Always-on red light in Networking and WiFi yesterday; Hub4 yellow flashing light in Networking and WiFi WednesdayHub 3 solid red light. virgin media tech support has no clue. The Hub should now operate. These older routers have one central light that helps you determine an issue, but they also have broadband and wireless icon lights that appear when there's a problem. Now a ‘white’ LED is actually made up of a red, green and blue. The WPS button is most helpful when you’re trying to connect a new device to your Virgin Media Hub and you don’t want to go through the process of entering a password. Virgin Media. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. As you connect the power supply to the wall and the Virgin Media Hub 4, ensure it is tightly bound. It can take 5 to 10 minutes to restart. Hub has been restarted and reset using pin hole reset. Please report back with the result. I’ve got the hub 4 and recently been having constant flashing white lights randomly everyday. The lights on the Hub 5 and Hub 5x serve as indicators for various states and conditions of the device. Hub 5 Plugged In - No Lights. Turn the power switch off on the back of the Hub. The 'red light' is supposed to be a sign that the hub is overheating, although it can just be a case that the system for detecting overheating or the LED itself has packed up so it's giving a false report. Similar threads suggest my hub needs to be replaced. Lights on Hub 3. Going by the colour of the light you are seeing on the hub you probably have a hub3. I've a flashing green light on my hub, no broadband or phone. to the Internet WLAN. Depending on your area. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. So looks like it's something specific to my home connection. Today I've received my hub 5 and green light is flashing for few hours now. Switch the hub back on at the power. Hi @337edy2. • Then use the power switch to turn the unit back on. I have a Super Hub 3 (white) at the moment. We do not make commissions. All user-configured settings are deleted, and the router restarts using its factory default settings. - 5232427Options. Firstly the Internet was dropping out on both WiFi and Lan for a few hours a day and then returning. Joining in. 0 red led light. 1 ACCEPTED SOLUTION. on 19-09-2023 03:59. Did you plug the Hub in yourself? When everything’s connected and you’ve called the Virgin Media activation number, your Hub will take about 15 minutes to download the latest software and reboot itself. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. Dave. I’m going to do a hub factory reset. I recently upgraded by bandwidth and a hub 5 arrived today. Turn off the Hub 6. Leave it 10' or so to stabilise and then your passwords/passphrase for both the Hub settings and the Wifi networks will revert to the two printed on the Hub sticker on its base/side/card. Hi all, I got my service installed on Tuesday and has been working great. on 06-09-2023 19:13. With the Hub powered on use a paperclip, or a mobile sim slot tool and perform a pinhole reset by keeping it pressed in for a timed 60 seconds. Router has a solid red light on. For this, simply switch the Hub’s power supply off at the wall, and wait for 30-60 seconds. Say goodbye to buffering and hello to seamless streaming, lightning-fast browsing, and crystal-clear video calls. If the Base (Power) light is red, the hub may be overheating; if you notice the. Phone. Turn the power switch off on the back of the Hub. I'm in s72 postcode area s hiendley just down the road mines gone off as well on the trial tried ringing virgin gave up on them, Yes we are the same, internet disconnected , tried hub 5 reset but blue light on the hub flashing. Use this button to reboot or reset your router to its factory default settings. On the latest firmware for the Hub4 the LED should be green in modem mode, if not and you can get to it on 192. If you’ve got a permanent red power light. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. Two LEDs on each RJ45 LAN socket (left = amber. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. 100. When you first turn the Virgin Media Hub on, it will show a solid white light for around 60 seconds; it is also the white power light of your Virgin Media Hub. 0 Kudos. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. . If this changes though, please follow the below steps: Turn the power switch off on the back of the Hub. Forum Team. Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. Keep phoning Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. 0 has difficulties connecting to the ISP or if it is restarting, you may see a green blinking light on it. Virgin Media. 2 Internet Light. 08-01-2023 22:03 - edited 08-01-2023 22:06. The Hub should now operate normally. Once you have connected this up to your equipment, you'll just need to give your Hub 5 a quick reboot and it will then be configured on our end. The Virgin Superhub 3 is a powerful router that provides a fast and reliable connection to the internet. Check which Hub you’ve got and then pick the test you need. The hub is in an open area all to itself, and is not hot to touch, aside from a little bit of heat from the top area. Options. Virgin Media 2. Try our TV troubleshooting tool now. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. 1 ACCEPTED SOLUTION. The Virgin Media Hub 3 is a wireless modem router that comes with a variety of functions. Some routers are easy to understand, while others can have confusing labels that don’t make much sense. 4Ghz and 5Ghz channel support, the latter with three antenna. Now, navigate to the Advanced Settings, then click on Wireless. Just upgraded and received a hub 5 yesterday. The information below shows current status of this Hub 5. Best done from a wired connection. The internet light: This light will flash green when the Hub is acquiring a connection and will remain lit for two minutes after a connection has been established. 4GHz. The router restarts, using your existing settings. We would like to show you a description here but the site won’t allow us. I checked my landline phone and message displayed said "Line cord error, please check" I have not done anything to any part of the phone line cable so I do not understand what is going on. The Hub5 is not officially released - that is it is still being tested by a few invited users. Any attempt to reset or hard reset it have failed and. The nest pro hasn’t got very good reviews. I have switched it off and on and reset it a few times. Hi, First post so please be gentle.