I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. If you do not have a Virgin Media wall socket or cable, one will need to be installed. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. Broadband Deals. If your not a virgin media customer then nothing. Tudor. Mobile Your Account. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. Explain what needs to be done and book an engineer visit. Phone. Forum; Apps. Also there will be an external, often brown, omnibox. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Push fit the VM-supplied lead onto the socket. I am so sorry to hear that you seem to be missing a wall socket in the home. However, I do not have any of the specified wall sockets available. The newer self install cables tend to be push fit but they are supposed to be attached to an F-type socket at the back of the Hub and at the wall. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. I'm a Very Insightful Person, I'm. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Hi I ordered the Quick start set bit it seems i dont have the wall soket i need to install the kit. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. I don't think you have understood the problem! 1. Stay safe online. Let us know if there's any further issues. I have no wall socket to plug my hub 4 into which I was ensured would be in my property by the sales team. I don't work for Virgin Media. Security matters. on 01-02-2023 14:26. Hi Virgin Media, I'm also having the exact same problem. goslow. We're here to help. Push the white cable with the black label into the Hub. @umerarifkhan11 wrote:. The top “capped” one is marked FM & has been disused since cable went digital. Options. Connect the Hub’s power cable with the blue tab. The NTL cable termination box is outside. on 05-04-2023 09:20. Tried looking but can't see a way to book an engineer for this? If virgin media team could help in. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Manage Your Account. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Had my kit sent to a home we’ve just moved into. Browse Virgin Media Virgin Media Community. Post. I don't work for Virgin Media. can someone from VM please contact me about moving a wall socket. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet. those who understand binary and those. Subscribe to RSS Feed;. Try the automated service status number 0800 561 0061 to check for any faults in your area. Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. Well I can't seem to find anything like that and the closest thing I can find is a. Virgin Media Community. There is a cable coming from outside into my - 5368947. However, I do not have any of the specified wall sockets available. on 30-12-2022 13:41. Eric714. Plug the cables into the hub. Account - Cable. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I can drill holes in the walls without having to even ask permission, redecorate as I like, it's basically my own place except I need to get approval (which is granted by default) for things like installing a shower since that required electrical work. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I'm here to share knowledge, I don't work for Virgin Media. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Will an engineer h. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. Like the TV cable we have too. One of them was Telewest. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. I can only find the TV socket. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. I'm here to share knowledge, I don't work for Virgin Media. Manage Your Account. The package was delivered but there is no wall socket for me to plug into. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. Browse Virgin Media Virgin Media Community. WiFi Hub - 30 mins Phone line - 5 mins TV box - 15 mins Or you may be quicker than average! You won’t be involved the whole time. The box and cables may have been removed by the previous occupiers. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. #12. There is a wire within the box but it’s too short to reach and also does n. Options. New Install Assistance. They will charge £99 for a relocation. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Either extend the disconnection date of your current provider, or put something else in place for the intervening time. No virgin media wall socket. Wall socket. I'm very sorry to hear about the non wall socket. No, the ethernet cable is for a wired device if you have one. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Hi @bingoman000. Post Reply Preview Exit. Vonage 2nd line. Re: Wall socket. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. The cable fits in the socket shown in the image attached. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. You’ll leave the Hub alone for 10 minutes. 0. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). 283; 37; 57; stabilo00. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. But I don't think I have any Virgin Media Wall sockets in my house. Awful first impressions of Virgin Media. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. yes you need a tech dial 150 or 0345 454 1111 or wait here for VM - hopefully the main feed cable is ok - if so a quick and easy job i - 4353656 - 4I have broadband kit arriving on the 29th Dec, but no Virgin socket. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. If you've set up an order and it's for a self installation and you're unsure you already have the required fittings, as @Tudor has advised, I would recommend calling the number. Vonage 2nd line. Not all properties have a socket. Joining in Options. Thank you for your post and welcome to the community. Any help much appreciated, could a mod please help? 0 Kudos Reply. If it is a loose cable only, you will need one of these to connect the Quickstart. My Virgin Media App. It should be free of charge. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Had arranged self-install as per suggestion from VM. These enter my house via an air brick/vent very close to. Tuning in. Tudor. The metal box in photo 3 looks like a likely contender. Plug into the Hub. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. It should work ok. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. Switched. ThanksThe box and cables may have been removed by the previous occupiers. I am going to cancel. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. There are 10 types of people: those. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. Post ReplyHi, I ordered a broadband only package and was told my address was applicable for a self install kit. . I have been living here for past 15 years and never had fibre broadband before so i assume some one living in the property had cut the cable coming in from external wall mounted box. We have the quickstart pack but sadly cannot get broadband set up and working. I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. Virgin Media; My Virgin Media; Shop; Help; Virgin. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. Stream from Virgin Media. 14-08-2023 16:02 - edited 14-08-2023 16:05. We have a virgin media wall socket with an ethernet port in the. There are no virgin sockets on the wall. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. 0 Kudos. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Check service status. Options. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. - 5250024 Don’t have virgin media wall socket. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Phone line - 5 mins. One of them was Telewest. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. Socket should be on the underside. com. Unscrew the white cable with the black collar. The Openreach sockets do not work for Virgin Media. The website is not even remotely helpful with this issue. The large Eurobell wall box is where you would connect. I'm a Very Insightful Person, I'm here to share knowledge. Hub 3. Managing Your Account - Cable. Disappointing but not unexpected. Broadband and TV deals. 1 ACCEPTED SOLUTION. We can certainly get an engineer visit booked for you to come and install. - 5243559I don’t have the virgin media socket on my wall, how can I get online - 5206643. Managing Your Account - Cable. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Browse Virgin Media Virgin Media. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. I'm a Very Insightful Person, I'm here to. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 0 Kudos Reply. Connect the Hub’s power cable with the blue tab. We would like to show you a description here but the site won’t allow us. . We also don’t have an Ethernet point only an old BT outreach 5C box. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. ThanksOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. Hello I have just received my virgin media wifi in the post it is a quickstart one but I don't have the virgin media socket in my flat, I need to book an engineer to come our and install one for me, but will it cost me anything? Answered!. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. The box and cables may have been removed by the previous occupiers. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. 3: HDMI to your TV. 24-03-2021 05:06 PM. Virgin Media don’t do any Fibre connections to inside the house. Turn on your TV and get connected. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayThere were many cable companies that originally built the networks in the early 1990s. All forum topics; Previous topic; Next topic; 2. Turn on and start the hub. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). Joining in. 1 ACCEPTED SOLUTION. But I have no Virgin Media Wall socket in my house. There’s even no BT wall socket. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. In that case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. But I. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. We'd love to assist with this, I will send you a PM here soon so we can look into what's. Just wondering if anyone knows of any better powerline. Disappointing but not unexpected. There is no way I can insert the isolator cable into the - 5223924. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. We have tried plugging it into the only box we found it would fit but no luck. Broadband. . When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. I don't work for Virgin Media. Account - Mobile. I just got Virgin Media kit and read all information carefully and checked - 5200805. Back a step. Apparently, if I get a second router, I'd have to turn the main hub into modem mode and then the new router acts as a second access point. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. how can we go about changing our self install to. SpeedProbably for a TV box connection. I have the new one as I. Looks like the pin has come out from an old termination cap. VM BB TV Landline. The technician visited a. If there is no other socket or even a cable poking through the wall, call for a (free) manned installation. You don't need a wall socket, as long as you have a live cable to connect the HUB to. on 31-12-2021 10:47. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Account -. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work . in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. I can’t find wall socket that is compatible with the cable. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. I’m annoyed as I have been sent the DIY set up box and I. Is it necessary to plug the cable to socket for having wifi, if so what can I. I can’t push - 5368162. Re: No virgin media wall socket. Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayWe have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. Browse Virgin Media Virgin Media Community. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Thank you. on 21-08-2023 20:36. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. I have virgin media 1ghz. Unscrew the white cable with the black collar. ThanksHi , Thank you for your post and welcome to our community forums. Sign in . Just joined. 19 minutes ago. Call the Pre-installation and delivery team on 0800 052 1734. Customer since 1993. Please help. Other than that we don’t have one. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. Tudor. VM BB TV Landline. Phone. on 27-10-2022 07:47. Actually it is not a box it is just a cover to cover up the splitter behind it. Hi I have ordered a quick start kit and don't have a virgin media wall socket. Don’t plug the power cable into a plug socket yet. I have received my quick start-up kit. However, since theres no virgin media socket is it possible if someone who works at v. Sorry to see that you have been having issues with connecting your equipment. The socket I can see is for BT. I'm a Very Insightful Person, I'm. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. . 6. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Ethernet is ideal & recommended, reliable wireless is fine. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. 11-11-2022 12:53 - edited 11-11-2022 12:58. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayVM don't use fibre inside the property. Go to virginmedia. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. Thanks23/04/17 - 06:45 #6. I moved house and the new house was already set up for Virgin Media TV and broadband by the previous owner. Stay safe online. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. I. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. These are the parts I could find, they were screwed into the end on the coaxial cable. on 23-10-2022 13:36. Just moved in to new (rental) flat. Virgin Media; My Virgin Media; Shop;. It is actually a VM box but a very old one, even though it was still in use just over a month ago. i received an installation kit for my broadband but my property. There is this aerial splitter which seems the most obvious place to connect to, but the broadband won’t set up properly, as there is some hardware connection issue. I guess your options are seek approval, be dumb and have install or change providers. com. QuickStart, set up and connections. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin offers self-install to properties that have recently had a service. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. This is designed to push over the existing screw connector the outlet has. Account - Mobile. VM. QuickStart, set up and connections. I ordered a broadband only package because it said I could self install the kit. VM BB TV Landline. No Virgin media wall socket on. The new cables from your Quick Start kit will be push fit. 7; 0; 0; CoachDanny. Tudor. Solved: Hi, I need to move my virgin wall socket but can’t work out how to speak to someone to arrange this when calling them. Or call and get a manned install if you really want a wall socket installed. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. I’ve tried calling but the people I’m connected to keep hanging up. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. You will only have been sent a QuickStart pack if the premises previously had VM. Hi, I just received my hub. This is designed to push over the existing screw connector the outlet has. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. This seems to be the only way that i can speak to someone about the issue. on 17-09-2022 22:50. Even though you had the cable there previously you don't have the isolator anymore and will need to have one. Chatter and natter. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Account - Mobile. Forum; Apps. Tudor. The closest I could find was this, which. There are multiple different branded wall boxes inside our flat but none. You won't be able to convert as Virgin Media use a different infrastructure network to BT. So you can either unscrew this one & push on the connector provided in the Quick Start pack. I don't have a Virgin wall socket. Options. I'm due to have Virgin Media installed next weekend with both TV & broadband services. In the new house, just connect the single cable from the Hub to the wall socket and see if it works. It is actually a VM box but a very old one, even though it was still in use just over a month ago. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. It was connected to the security system but the security engineer removed the link and I ripped out the old boxes and wire. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Browse Virgin Media Virgin Media Community. Sign in . Stream from Virgin Media. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Thanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501 Re: Wall socket. AnthonyRaw1986. The other is marked TV, & this is used for TV & Broadband. That is a rooftop aerial outlet for Freeview TV.