QuickStart, set up and connections. But there are 2 wires leading which can be plugged in the hub. White power light is on and internet light is flashing green. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. I have also checked outside and there is no box either on my property or on my boundary wall. Sorry to hear you don't have a VM wall socket. No Splitter received with self-install setup kit in QuickStart, set up and connections a month ago; isolator cable in QuickStart, set up and connections 26-09-2023; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 18-09-2023; Isolator cable won't connect to hub. in Email 10 hours ago; Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in Networking and. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. Once connected it directly to a hub, a little bit loose, but then interne. 0 Kudos. The wall box may be branded with the logos of an old cable TV company (not VM). Options. YNAB enthusiast and extreme coupon-er. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. However the wall socket doesn’t have the correct connection for the cable with the hub. No virgin wall socket [MOD EDIT: Post split to create own thread] - 5345241. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. Dave. The top “capped” one is marked FM & has been disused since cable went digital. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. The box and cables may have been removed by the previous occupiers. AnthonyRaw1986. on 15-04-2023 16:54. Tudor. Thanks! Regards, Bilal. Options. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. a week ago. Hi mariz2198, thanks for posting and welcome to our community. Please help. 33. Virgin Mobile. on 15-02-2022 10:03. . Sometimes there is no VM wall box, just a trailing cable. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. 1 ACCEPTED SOLUTION. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Browse Virgin Media Virgin Media Community. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Could I book an engineer and what number - 5155510. New to the UK and just moved into our first home here. provided, I shall give them a call tomorrow. My VM Router is is my office adjacent to hall. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. He will drill through into the lounge and connect an. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Hi. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. Sometimes there is no wall box, just a trailing cable. Can I use one of three splitter cables? The middle one is labelled Virgin media. May I know which one I can connect. Solved: Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Don’t plug the power cable into a plug socket yet. VM BB TV Landline. Speed. Reply. Turn on and start the hub. Next you'll need to take your second adaptor and plug it into another wall socket. I've also got an old NTL phone socket so. just moved in, can see the brown cable coming in from outside but there's no VM. V6. I just got Virgin Media kit and read all information carefully and checked - 5200805. on 17-12-2022 10:39. Now to my Issue: I opted for the self-installation ki. VM BB TV Landline. The package was delivered but there is no wall socket for me to plug into. It seems that I need an electrian to install a wall socket. Does anyone know how to get this to work with my. The cable could be hidden within, or behind, furniture. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. . Community; Volt. VM BB TV Landline. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. . 11-11-2022 12:53 - edited 11-11-2022 12:58. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. 0 Kudos. Hello sophieboulter1. At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. Virgin Fibre Areas only. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. How and where do i book a technician for broadband in QuickStart, set up and connections yesterday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterdayRe: No wall socket. It probably goes into another room in the house. Hi there @vmcusto1, welcome to our forum and thanks for your post. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. on 05-09-2023 20:36. 63K; 3. Networking and WiFi. TV. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. Broadband. Go to my local Virgin. Reply. 0 Kudos. Volt. We have the quickstart pack but sadly cannot get broadband set up and working. Hi I have just moved home and have the quick start broadband, we have no wall socket available. If it is a loose cable only, you will need one of these to connect the Quickstart cable. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Browse Virgin Media Virgin Media Community. My Virgin Media App. Omni Box fallen off outside wall in QuickStart, set up and connections yesterday; Virgin media socket in QuickStart, set up and connections yesterday; Flashing red light on box on wall in QuickStart, set up and connections Tuesday; I’ve got a self installation but no actual box in QuickStart, set up and connections Saturday Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. --. - 5201249. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a. I have a separate Virgin media feed into the house, with TV and broadband. I have a flashing green light on the hub itself. Forum; Apps. Hi, We have been sent our dongle for the landline but get neither a tone through our old wall box or through the new dongle. Connect the Hub’s power cable with the blue tab. Sorry to see that you have been having issues with connecting your equipment. . Look outside for a brown or grey VM box on the wall and trace the cable to the inside. I was told when purchasing the broadband package that fi. Home Phone. Stream from Virgin Media. The box does however have a hole in the bottom, through which i could see some. Removed before I moved in. 85K; Tudor. on 03-08-2020 18:05. There is no fibre socket in this house. TV. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. on 02-01-2023 15:12. TiVo. Incidentally the phone socket is redundant if not in use and can be safely removed. . Very Insightful Person 107. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. If you need a new wall socket, the engineer will install this for you during the appointment. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. Broadband. Community; Volt. Broadband. Gaming Support. Also there will be an external, often brown, omnibox. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. You have at least tested the ringing capacitor issue in the diagnostic process. The isolator has a terminator cap (marked below) fitted to the open end. Options. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. At least 30Mbps download speeds in every room or £100 one-off. Apparently the connection from there’s been cut off. Installation: Wall socket issue. No Wall Socket for Internet and TV. The box and cables may have been removed by the previous occupiers. But I have no Virgin Media Wall socket in my house. Networking and WiFi. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. These are the parts I could find, they were screwed into the end on the coaxial cable. I'm very sorry to hear about the non wall socket. 13. 01-02-2023 10:59 - edited 01-02-2023 11:00. I am just received my QuickStart kit for Hub 4 but can't find any Virgin Media wallsocket and only have an Ethernet port in my wall. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. I think it’s something like £5-£8 per day that your services aren’t on. There were many cable companies that originally built the networks in the early 1990s. Virgin Media Wall Socket. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Explain what needs to be done and book an engineer visit. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. We'd love to assist with this, I will send you a PM here soon so we can look into what's. 08K; 2. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. but only the green light keep flashing. but I have no Virgin Media Wall socket in my house. The cable could be hidden within, or behind, furniture. Can I have. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Is there likey to be any problem with this, such as degraded of weaker. Call the pre-installation and delivery team on 0800 052 1734. Connect the Hub’s power cable with the blue tab. TV on the go. Once connected it directly to a hub, a little bit loose, but then interne. Browse Virgin Media Virgin Media Community. Available with M50 broadband or faster. QuickStart, set up and connections. The first thing is to start making alternative arrangements for your internet connectivity. I recently got Virgin broadband installed. 2020 = £1,191,76. I’ve got a broadband only package with a self install and yet the cable doesnt fit into the wall socket. #2. Networking and WiFi. Networking and WiFi. on 23-10-2022 13:36. Volt. on 03-12-2022 10:11. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. The installation should take around an hour. Speed. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. Tudor. If you’re using a splitter, make sure that’s firmly connected, too. However, I do not have any of the specified wall sockets available. TEL1 on the hub should take on your. Being connected to the internet is one of the most important modern essentials in 20. There are 10 types of people: those. It doesn't matter if the two adaptors aren't next to each other, as long as they're in the same room. The wall box may be branded with the logos of an old cable TV company (not VM). There are no virgin sockets on the wall. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. There is no fibre socket in this house. Sign in; Sign up; Community home;. Although I mentioned that there is no socket at home on live chat, Virgin Media sent me a cable kit be. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. I was sent the pack as. 168. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Disappointing but not unexpected. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin media wall socket; Options. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. SpeedHi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. Hi, Iv just received my new broadband. Community FAQ Sign in. Or if the other end of the white cable is in a more useful. Been trying to call VM to book an engineer to visit and help set up cabling, etc but. We're here to help. No wall socket but wire from underneath floorboards. on 31-12-2021 10:47. on 18-05-2022 19:55. Now your photo has appeared, the socket on the LHS is a TV and radio aerial connection and is no use for VM. Volt. You can also check for a loose cable as not all properties have a socket. I’m rubbish with stuff like this and - 5198150. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. in Networking and WiFi yesterdayOccasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The hub works fine, but it has no internet connection. Choose the best spot for your wifi hub. Connect the Hub’s power cable with the blue tab. - 5411444. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I have tried to contact vm but I don’t have a landline number so they w. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. Please help. Hi all, when I signed up for Virgin Media, it said the service was available at my house. It is likely you will be waiting a few days. I have also checked outside and there is no box either on my property or on m. Please support me in this regard. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. i opted for the self install, however on inspection we don’t - 5112503. I've tried looking but can't see a way to book an engineer for this? Thank you. 84K; Tudor. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. Virgin Media; My Virgin Media; Shop; Help; Community FAQ Sign in. Virgin TV 360. Can I arrange an engineer asap? 0 Kudos Reply. The pre-install team number is 0800 052 1734. Try the automated service status number 0800 561 0061 to check for any faults in your area. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Don’t plug the power cable into a plug socket yet. The wall socket has a thick plug bit. Hello, posting what other people have posted here- my broadband kit arrived, but I don't have a wall socket so not sure how to go about - 5198512 Browse Virgin Media Virgin Media CommunityOptions. Packages. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. These enter my house via an air brick/vent very close to. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. I've put the isolator cable in here as the only other suitable hole I can see is this one (again will try and post picture) but the wire do. I would love to help you get your service installed. Second, you'll likely need a manned installation for your VM services. Tudor. Need wall socket moved in QuickStart, set up and connections Wednesday; Home router in Networking and WiFi 3 weeks ago; Move wall socket box in QuickStart, set up and connections 4 weeks ago; Internet keeps disconnecting, please help. There’s even no BT wall socket. Hi, Same problem here. 1 ACCEPTED SOLUTION. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. The cable could be hidden within, or behind, furniture. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. I just found a box in the closet which has a cable indicated as CABELCON 4. Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. 0 Kudos Reply. It said to then wait at least an hour. I’ve checked the external box and I do believe that I will need an engineer or some help as the wire ends outside of the wall. Mark as New; Bookmark this message;. V6. No wall socket for my broadband quick set up. Discounts, coupons and cashback: 2019 = £1,443. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Joining in Options. 1 Mar 2016. I cannot find a Virgin wall socket within my flat. . Tried looking but can't see a way to book an engineer for this? Thanks. I have received my quick start-up kit. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Joining in Options. My Virgin Media App. Networking and WiFi. Networking and WiFi. Stay safe online. But I have no Virgin Media Wall socket in my house. So you can either unscrew this one & push on the connector provided in the Quick Start pack. to be phone lines. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Options. However, I do not have any of the specified wall sockets available. Virgin cables must only be provided by isolated sockets provided by Virgin Media. But I have no Virgin Media Wall socket - 4942192 - 2. Options. Networking and WiFi. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. You can see in the pictures it loo ks like it has been redirected to - 5347741 BrowseHello, @David_Bn, Where do I send the photos to? As already said, I'd like to have all the coaxial out and have only the Wall Socket in order to have the internet, the TV and the phone set in such a way that we had no wires scattered in the room. Has anyone had the same problem? Plug the cables into the Hub. on 10-02-2023 10:35. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. If you can't see anything obvious go. 2. As you can see in the photos, the phone point is far. 168. The wall box may be branded with the logos of an old cable TV company (not VM). Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. I assumed - 5381512. Quickstart is the quickest and easiest way to setup our services. I just moved into a new apartment, and bought a broadband from virgin media. I am attaching photos of what i can find in. on a domestic hub you look at the values thus. Just joined. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Re: No wall socket. log into hub3 - 192. Also tried the Ethernet, not. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. Call the pre-installation and delivery team on 0800 052 1734. Phone. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Hi, Having difficulty installing our new broadband. Community; Volt. SpeedCall the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2Hi, I'm awaiting delivery of my broadband equipment today and decided to have a look online at the installation process. Gaming Support. Re: No wall socket. I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. 3 5 comments Best Add a Comment LayerTough • 1 yr. There must have been a previous installation or you would not have been offered a self install. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayOriginal Virgin/NTL installation: Phone in office (may as well be "hallway" for the purposes of discussion) Broadband modem behind TV (via the aforementioned splitter*) TV (erm, behind the TV - the 2nd split from the splitter*) * The single line in to the splitter came through the wall in to the living room from the NTL box on the outside wall. The other is marked TV, & this is used for TV & Broadband. I need engineer. 0. Broadband. No virgin media wall socket. 1 [or 192. on 10-02-2022 17:26. We took our VM HUB with us from our previous home and when I started connecting all cables I found out that there's no VM wall socket. Package arrive today and realized I don't have a VM wall socket to.