Explain what needs to be done and book an engineer visit. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I have received my quick start-up kit. Don’t plug the power cable into a wall socket just yet. Reduces the number of required wall sockets. Switched. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. 4. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Tried looking but can't see a way to book an engineer for this? Thanks. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. Manage Your Account. Tudor. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). both appear. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). 2. I have been given other details for the account such as the account number/area code and. The VM adapter connects as per image below (though your adapter may well be white in colour, not black). Networking and WiFi. Virgin Media Community: Broadband: QuickStart, set up and connections: I need a wall socket; Options. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. One of them was Telewest. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. 0 Kudos ShareNo virgin media wall socket. Take a look outside where the incoming cable is. Tudor. I just found a box in the closet which has a cable indicated as CABELCON 4. I am so sorry to hear that you have faced an issue with your installation, I would be happy to take a look into this with you via a Private Message. Virgin Fibre Areas only. I think there’s something missing to the Virgin Media wall socket in my flat. There’s even no BT wall socket. Up to speed. The cable could be hidden within, or behind, furniture. Go to solution. 0 Kudos Reply. If you're happy for us to get this booked. on 03-08-2020 18:05. Go to solution. ^Martin. Email. Apologies for any cabling issues. The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin media wall socket; Options. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. See the section. The wall box may be branded with the logos of an old cable TV company (not VM). Image below of the Virgin Media PSU Plug that connects to the coax. However, I do not have any of the specified wall sockets available. No VM wall socket in QuickStart, set up and connections Tuesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections a week ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections a week agoTV & FM Radio Sockets. . VM phone sockets are not used for Broadband services, & as far as new customers are concerned are now obsolete, as the phone service is provided via sockets on the Broadband hub. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Old Virgin Media box and poor signal. Can you help? Many Thanks. I cannot find a Virgin wall socket within my flat. Broadband wall socket. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. Networking and WiFi. But the metal isolator box looks like it might be the wrong way around. 39K;Solved: Hello I have a problem as my wall socket cable does not fit my actual wall socket. Learn more. Discounts, coupons and cashback: 2019 = £1,443. Some older sockets may have NTL or Telewest written on them. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into. Sign in . Mobile Your Account. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. No internet, unfortunately. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. on 14-09-2022 12:00. However, there is no Virgin Media Wall socket in my house. 1 ACCEPTED SOLUTION. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Next, connect the power cable. The cable going in will be a double “shotgun barrel” type cable. These are the parts I could find, they were screwed into the end on the coaxial cable. " when I can't because of wall socket situation in QuickStart, set up and connections 11 hours ago; Many issues in Networking and WiFi 12 hours ago; Getting a newer socket plug while renting in QuickStart, set up and connections Monday; Old Virgin Socket Disconnected in Networking and WiFi SundayDon't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday; Internal Wall socket power supply missing in QuickStart, set up and connections yesterday; V6 - hub 5 in Networking and WiFi Tuesday; Problem using the VM Connect app to do home broadband survey in Networking and WiFi TuesdayI do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Tudor. If I couldn't get the proper wall socket, the internet is not going to be set up su. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 68K; 134; 249; Matthew_ML. Speed. I don't have a Virgin wall socket. Networking and WiFi. on 08-02-2023 13:33. Trouble shooter. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. Go to solution. Browse Virgin Media Virgin Media Community. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Buy Multimedia Sockets at Screwfix. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. Networking and WiFi. If it is the VM cable, the coax cable on the LHS will be a bigger diameter than the phone cable on the RHS. Not had any success calling. Back a step. The cable could be hidden within, or behind, furniture. Options. cable from wall. Pop the power cable into a nearby plug socket, and turn it on. The cables from the external box lead to a Bt open reach socket and a blank socket. Virgin Media Community. My Virgin Media App. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches vi. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. A Virgin Media Wall socket is where the magic of the internet comes into your home, directly from Virgin Media, your ISP. Is there likey to be any problem with this, such as degraded of weaker. Connecting broadband cables to the wall in Networking and WiFi 2 hours ago Wrong wall connection in QuickStart, set up and connections yesterday Installation damaged wall in QuickStart, set up and connections yesterdayI will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. Discover how Virgin Media services are installed. All the wall sockets I can see are for BT. When you place your order, we'll let you know. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. You should see a welcome screen, then the Virgin Media start up screen. Re: Moving virgin media wall socket. Virgin Media Community: Broadband: QuickStart, set up and connections: No wall socket found! Options. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. We have the quickstart pack but sadly cannot get broadband set up and working. 1. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. We do not have an internal VM box to plug the round ended cable into. Save £105. Im currently staying with family who use BT but wanted to pay for my own internet as i do online gaming and needed a better connection but the wall socket is in use and since i wanted a direct connection i was wondering if its possible to get a VM socket installed into my own room and how i would go about doing that. 24 Inc Vat. SpeedPlaced an order and the lady said we were eligible for quick start self installation. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. 19-01-2023. Ordered VM broadband and was recommended by the website to select the self quick install option. QuickStart, set up and connections. It may just be a cable rather than an internal wall box. These enter my house via an air brick/vent very close to. Awful first impressions of Virgin Media. Thanks for posting, welcome to both Virgin Media and the Community. Tudor. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. So I’ve tried inserting it to the socket below it instead but it’s not working. . Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we have internet. Delivery 7 days a week. Back a step Step 3 Plug into the wall socket Now push the red label end of the white cable into the wall socket. Community; Volt. 12-10-2022 18:51 - edited 12-10-2022 18:59. Wish this was made clearer when. He will drill through into the lounge and connect an internal access point to the brown box on. A Ti-Vo was installed in one of the upstairs bedrooms. You can also check for a loose cable as not all properties have a socket. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. There should be a screw F socket on the bottom where the cable is now just pushed onto. I would love to help you get your service installed. Virgin Media. My mistake, but it would have been helpful if this was clearly outlined at the puchasing stage - something along the lines of "please note, you will need. Options. CABLE - today I show you how to set up Virgin Broadband Media HUB and phone. Subscribe to RSS Feed;. Dave. Entertain me; Broadband Deals. Sign in . Same thing happened, and on all the wall phone points. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. 132Mb average speed. 0 Kudos. Can I have engineer visit and setup it? Thanks. Phone. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. If you are not going to use the splitter, then probably best to connect direct to the wall box for your broadband and totally bypass it. Gareth_L. You need a Virgin Media wall socket to connect to their broadband services. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. Virgin media wall socket in QuickStart, set up and connections yesterday; due to be connected in august advice needed in QuickStart,. Call the pre-installation and delivery team on 0800 052 1734. Account - Mobile. 1 ACCEPTED SOLUTION. 4 weeks ago. 1 ACCEPTED SOLUTION. on 30-12-2022 13:33. The new cables from your Quick Start kit will be push fit. See where this Helpful Answer was postedI've just moved into a property and I'm trying to set up my Virgin Fibre broadband and TV package. Manage Your Account. 3 weeks ago. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. • Using your TV remote push the Input, AV or Source button. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Could a VM engineer be boo. Step 2 Plug the cables into the Hub Screw the white cable with the black tab firmly in the Hub. Hi, Same problem here. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. Forum; Apps. Can't find a VM wall socket I only have this (will try and post a picture), which leads - 5292896. Browse Virgin Media Virgin Media Community. Virgin Media Community; Broadband; QuickStart, set up and connections; Wall socket cable does not fit; Options. 1. V6. can someone contact me about moving a TV point please. I have tried to contact vm but I don’t have a landline number so they w. Or wait here a day or two for a VM Mod to pick this up. You need to go outside and locate the brown or grey omnibox on the wall. Options. • Plug the power supply into a mains socket. Explain what needs to be done and book an engineer visit. . I've looked for an external box but cannot. New to the UK and just moved into our first home here. The port of wall socket is - 5152519Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. The box and cables may have been removed by the previous occupiers. . Options. Tudor. Subscribe to RSS Feed; Mark Topic as New;. in Email 10 hours ago; Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in Networking and. If no. Vonage 2nd line. No virgin media wall socket. Options. You might like to try giving full details here first to get some advice. 15 March 2021 at 12:49PM. But the wall socket, I cannot attach the wall socket with Isolator Cable. Manage Your Account. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Can't get through to anybody for help! 0. Step 4. It seems that I need an electrian to install a wall socket. Package arrive today and realized I don't have a VM wall socket to. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. YNAB enthusiast and extreme coupon-er. Tudor. Call the Pre-installation and delivery team on 0800 052 1734. 150 from a. However, as I have been trying to set this up, I noticed that I - 5055231Follow these simple installation steps for your Virgin Media home phone set up. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. The top “capped” one is marked FM & has been disused since cable went digital. 33. Phone. on 31-12-2021 10:47. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Hi, I just moved to a new house and got my virgin media kit today. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayHi, I ordered a broadband only package and was told my address was applicable for a self install kit. I am so sorry to hear that you seem to be missing a wall socket in the home. Subscribe to RSS Feed; Mark Topic as New;. Virgin Media Community: Broadband: QuickStart, set up and connections: Can't find Wall Socket; Options. 0 Kudos Reply. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Next, connect the power cable with the blue tab. We're here to help. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Phone. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. However, I do not have any of the specified wall sockets available. 0. on 15-04-2023 16:54. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. Tried looking but can't see a way to book an engineer for this? Thanks. #2. Thank you so much for your post to our community forums, and welcome to the team it's great to have you here. Sign in . TV on the go. Internet. Only now have I realised - 5272490. . Thanks for posting, welcome both to the community and also Virgin Media. Hi there I moved house with my family and we wanted to move to Virgin Media. Failing this. . I'm currently renovating my living room, including the electrics. (I did this video to help/guide new engineer as I did not find any for my self when I started. I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. Stay safe. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal - 5399079. AnthonyRaw1986. The cable on the right looks like is for a Freeview TV antenna. I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. 0 KudosJust signed up with Virgin Media and Broadband arrived yesterday - all setup and working, no problems. These are the parts I could find, they were screwed into the end on the coaxial cable. Post a photo of the "wrong" socket please. Having re-plugged my phone into the wall socket there is still no dial tone but the phone still works!Got my virgin media self install kit but I don't have a virgin socket. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. 2. Networking and WiFi. Went outside and there appears to be nothing on the other side (maybe removed). Don’t plug the power cable into a plug socket yet. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I've also got an old NTL phone socket so. I am happy to help with this. There is a special free number to call or wait 2 or 3 days for a VM staff member to get to your post. • Connect the power supply to the back of the new box, then switch on at the wall. Any help please?Virgin media wall socket in an unusable place. My Virgin Media App. No VM wall socket in QuickStart, set up and connections 02-08-2023; Self install M500 plan but new property has Openreach phone socket? in Networking and WiFi 23-07-2023; Ordered QuickStart as I was eligible, now found out I need a wall socket. Just joined. It has two outputs on the left of the wall box. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. Mobile Your Account. The socket you need will be marked with the Virgin Media logo. I wanted to check with people on here before trying to get an engineer in, just. Call the Pre-installation and delivery team on 0800 052 1734. Occasionally only a very short stub of wire is left behind often hidden. 3K; 6. I don't longer work there. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Home Phone. I was told when purchasing the broadband package that fi. 0 Kudos. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. VM don't use fibre inside the property. Virgin Media uses a unique cable network that requires a specific type of. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. But I have no Virgin Media Wall socket in my house. VM BB TV Landline. Choose the best spot for your wifi hub. Speed. When I proceeded to set up my Hub 3 I quickly realised that. Now another team needs to fix that cable but the technician booked my appointment for 28th as per the message i Booking an engineer is easy with Virgin Media. Networking and WiFi. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. 63K; 3. I can only find the TV socket. Even sitting in the room above the router, the WiFi was dreadful. Hi, I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. Account - Mobile. We have the quickstart pack but sadly cannot get broadband set up and working. If your query arises from a switchover process by VM to a 21CV phone-via-router connection from the back of the hub, then VM should offer to modify your phone wiring free of charge so your existing phone extension sockets still work in the same way. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Virgin. Click & Collect. 19 minutes ago. My previous sky microfilter attached here. You have at least tested the ringing capacitor issue in the diagnostic process. kkd1. I received my broadband kit today but sadly I'm unable to use it right away due to the lack of a virgin media wall socket. See where this Helpful Answer was posted. Thank you for your post. Being connected to the internet is one of the most important modern essentials in 20.