Chatter and natter. Select the correct HDMI input for your box. Any idea what next? TY. I’ve just lived into my new house and received my Virgin box. I chose the option as the property was eligible and I’d like our internet connection up and running as soon as possible. 0 Kudos. 01-02-2023 10:59 - edited 01-02-2023 11:00. . If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I recently applied and received the delivery for a virgin package of tv broadband. Virgin Media. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install. Tech Chatter. Fairly sure a "self install" is just them sending you the Hub and telling you to plug it into their already existing coax box on the wall. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. When you place your order, we'll let you know. Hi, Iv just received my new broadband. Account - Mobile. I need to arrange for an engineer to fit a wall socket as I have just moved into this house and received a quick start kit today, unaware I needed a wall socket. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. on 30-09-2022 14:24. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Account - Mobile. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsRe: No virgin media wall socket. Switched On Families. Hi, I have the self install kit arriving, however I have seen there is no Virgin wall socket when I watched the self install guide. There is a VM phone socket but no wall socket to get my WiFi etc up and running. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. We would like to show you a description here but the site won’t allow us. Installing and configuring your kitHi cmoorcroft, Welcome and thanks for reaching out to us here on the Community We would be happy to assist with booking a visit to get the socket installed. Push the red label end of the white cable, into the wall socket. Some older sockets may have NTL or Telewest written on them. Entertain me; Broadband Deals. Plug into the Hub. Hi I have the same problem. Next, connect the power cable. Re: No Virgin Media wall socket on 19-10-2022 08:24 Hey Juanr, thank you for reaching out and a warm welcome to the community I am sorry to see you haven't got a wall socket install. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. But unfortunately, the socket in my flat is not compatible with Virgin Media cable. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. The room its wired too is exactly where I want it to be. I sign up for vm broadband and I was offered self instalation kit . Please support me in this regard. If. Installing and configuring your kitHi, I ordered a self installation kit but of course I do not have a VM wall socket. I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. There are two outputs from here (the two connectors that are close together on the white box). Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I’ve tried calling but the people I’m connected to keep hanging up. SpeedI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Hi. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . Joining in Options. My Virgin Media App. Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. Finally, they'll complete the setup to make sure it's all working. Look for an omnibox on the outside of your property and try and trace the cable. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. Manage Your Account. CUSME. This hole will typically be up to 1cm in diameter and often positioned near your front door. Networking and WiFi. They'll then install a fibre socket inside. self install issues. Most QuickStart kits have just 6 cables, connectors and powerlines to. Here is the cable on my wall if that helps - 5424753. Phone. Tudor. Networking and WiFi. 22-12-2022 19:19 - edited 22-12-2022 19:20. QuickStart, set up and connections. Dave. Would I be able. 0800 052 1734-----We would like to show you a description here but the site won’t allow us. Just joined. Pop the power cable into a nearby plug socket, and turn it on. Reply. SpeedMy Virgin Media App. Speedon 21-02-2023 17:48. Most QuickStart kits have just 6 cables, connectors and powerlines to. If you in a property that's recently been added to Virgin Media's network we have another video th. This so calle. Options. Account - Mobile. Tried looking but can't see a way to book an engineer for this? Thanks If you don't have the cabling then call the pre-installs team on 0800 052 1734. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Turn on your TV and get connected. I have taken a look on our side and it looks as though you have spoken with the team regarding this. I found some other soket but I don'. Turn on and get connected. Browse Virgin Media Virgin Media Community. Also tried the Ethernet, not. Options. The large Eurobell wall box is where you would connect. No Virgin media wall socket. 9% confident there is no Virgin Media socket installed. It feels like I need to just obtain a connector to enable the two to fit. on 31-12-2021 10:47. 12. You should see a cable going through the wall and if you trace this inside, you should get the cable. Tudor. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I’ve received self-installation kit today. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. Installing and configuring your kit If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. But I don't think I have any Virgin Media Wall sockets in my house. My Virgin Media App. QuickStart, set up and connections. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Sorry to hear you haven't been able to find the internal connection needed for your quick start kit. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Any help please? We would like to show you a description here but the site won’t allow us. Stream from Virgin Media. It feels like I need to just obtain a connector to enable the two to fit. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. QuickStart, set up and connections. Tudor. I want to book a new appointment and have the technician install a wall socket, or connect the isolator cable to the openreach MK3 box directly. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. It arrived yesterday and I’m assuming I’m being charged as of yesterday but frustratingly there is no VM wall box. I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. They will re-wire to your requirements. Networking and WiFi. I highly doubt my landlord will allow a virgin coax input to be installed. Try the automated service status number 0800 561 0061 to check for any faults in your area. New kit has arrived, including a hub, a TV box, a. Sorry to hear of the install delay caused by the wall sockets missing. We would like to show you a description here but the site won’t allow us. SpeedI had bought a VM broadband and used self installation but saw that my VM socket was not round. Hi, Want to share my experience so far getting connected to VM. The brown box is still fine, cleaned it and put the front back on with a zip tie. Installing and configuring your kitQuickStart, set up and connections. Occasionally only a very short stub of wire is left. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Explain what needs to be done and book an engineer visit. Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. The cable could be hidden within, or behind, furniture. Forum; Apps. Is there some way I can convert RJ11 to coax or will I have to (if. We're here to help. The box and cables may have been removed by the previous occupiers. Security matters. Try tracing the cables back to the house from the brown box outside. Push the white cable with the black label into the Hub. QuickStart, set up and connectionsHello VLNeedham. Options. so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. 5. I ordered self-install kit just to find out there is no Virgin socket in my new property. Networking and WiFi. Just moved in to new (rental) flat. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Cihank617. . Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Call the Pre-installation and delivery team on 0800 052 1734. Got my VM hub sent today, self installation kit however I don’t a VM socket but do have exterior box outside but only leads to Comcast box stating tv… any ideas or suggestions before ringing the installation teamSolved Remove Un Phone Line Just Cut It Virgin Media Community 4936267. I make the order with Quick Install, but I don’t have any wall socket in my house. We previously had Virgin Media installed here back in 2017 and at the t. Switched On Families. 388. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. Perfect for when you can’t all decide on what to watch. When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall does not fit the end. Installation: Wall socket issue. However, I am unable to find any Virgin Media wall socket. We have the quickstart pack but sadly cannot get broadband set up and working. Should’ve checked this before I ordered. Networking and WiFi. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Hello, I'm trying to set up my Virgin Media broadband. Options. Chatter and natter. 1. But I have no Virgin Media Wall socket in my house. Virgin Media; My Virgin Media; Shop; Help;. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. Tech Chatter. I am afraid the delivery slot with the courier is only available for all day. on 15-04-2023 16:54. Tudor. -. The are cables with push fits types of the F-Plug supplied by Virgin Media in self install kits. 2. on 27-10-2022 09:24. 3K subscribers in the VirginMedia community. Hopefully you won't need anything further from us on this matter, but do. Tudor. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. ThanksIf the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Stay safe online. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. The Openreach socket is entirely irrelevant in any case. We have tried plugging it into the only box we found it would fit but no luck. I just got Virgin Media kit and read all information carefully and checked - 5200805. Speed That is a rooftop aerial outlet for Freeview TV. But I have no Virgin Media Wall socket in my house. Options. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections Wednesday We ordered the virgin media broadband kit for self installation. The are cables with push fits types of the F-Plug supplied by Virgin Media in self install kits. Forum; Apps. If you need a new landline, you’ll have to pay to get one installed, which usually costs £140. Hello, I received the virgin media self installation kit yesterday, I got because it was supposed to be faster than having a engineer coming over which would take weeks, and also because I was told that my new flat had virgin media in the past, turns out that it's not that easy because the cable doesn't fit on the wall socket so at this point I. Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install proper VM sockets where you need them. There must have been a previous installation or you would not have been offered a self install. Have you ordered a QuickStart or maned install. Connect the Hub’s power cable with the blue tab. See where this Helpful Answer was posted. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Phone. Koda. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. I was trying to book an engineer but I didn’t get anywhere. Home Phone. Call the Pre-installation and delivery team on 0800 052 1734. Tried looking but. Virgin Media; My Virgin Media; Shop; Help;. Get the Hub ready by connecting the wires. However the wall socket doesn’t have the correct connection for the cable with the hub. But I have no Virgin Media Wall socket in my house. I have received my quick start-up kit. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. Account - Cable. Go to solution. Hi NazminAkhtar84 👋 welcome to community! Thank you for posting. yesterday Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Basically opened it, removed the connector and put there wire through the wall. Sometimes there is no wall box, just a trailing cable. VM will usually only supply a Quickstart to a property that had VM previously. Re: No Wall Socket for Quickstart. Sign in . Hi. The empty circular plastic cable grommet disc to the RHS of your pic looks like a probable location where the VM cable used to come through the wall. Is here anyone from the Virgin Media team who can get - 5378662We recently applied for a virgin package of tv, phone and broadband. We can assist further publicly for now with your Wi-Fi issues. Picked up my self install but I cannot work out what my 'live' wall plug is. to be phone lines. A master socket is the main socket for the phone line in your home, not an extension socket. Manage Your Account. Home Phone. Package arrive today and realized I don't have a VM wall socket to. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Virgin Phone Switchover. However the wall socket doesn’t have the correct connection for the cable with the hub. You may need to use the. Also having this issue and trying to get through to them on the phone. Thanks for your first post and welcome to our community. Thank you for making your first post regarding the wall socket and your self install. Subscribe. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 2 Uninstall TiVo box. If you in a property that's recently been added to Virgin Media's network we have another video th. But I have no Virgin Media Wall socket in my house. on 03-08-2020 18:05. 2. SpeedBroadband wall socket. The wall box may be branded with the logos of an old cable TV company (not VM). The threaded fitting on the back of a VM Hub is a F-Socket and the RG6 coax cables have a F-Plug. That's the cable to use for your HUB. Hi, I have the same issue. The cable could be hidden within, or behind, furniture. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoHi all. For personal details, m y account is a business account but the router is used in a student household. Account - Cable. We can see that you've spoke to the team and got a technician visit booked in. Hi there. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Hi , Thank you for your post and welcome to our community forums. Virgin Media;. Just a open reach socket. jpeg1. Welcome on board! Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. Call the pre-installation and delivery team on 0800 052 1734. My Virgin Media App. We would like to show you a description here but the site won’t allow us. in Networking and WiFi Sunday; No Virgin Media Wall socket . Outside work before installation in QuickStart, set up and connections yesterday; Book engineer for installation in QuickStart, set up and connections yesterday; Fitting a new Virgin media wall socket in QuickStart, set up and connections yesterday; No wall socket ? in QuickStart, set up and connections Tuesday; Engineer visit in. Would you expect it to work fine for gig1? Is there anything obvious I am missin. 03. 21 Controlling your TV with new remoteCall the Pre-installation and delivery team on 0800 052 1734 and explain the situation. The cable on the right looks like is for a Freeview TV antenna. Networking and WiFi. Chatter and natter. I don't work for Virgin Media. Explain what needs to be done and book an engineer visit. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. Stream from Virgin Media. - 5412501. Received my equipment yesterday, this morning I tried to push gently the red banded coax cable into the wall socket and the F connector fell off the cable! I called VM tech support and they said they are going to send a new cable in 3-5 days. Community Natter. Installing and configuring your kitYou need one of these (They aren't supplied by VM as wall sockets usually have the expected female end): - 5424753. Plug into the Hub. Options. Update your personal details, view recent bills, make payments and so much more – 24 hours a day, 7 days a week! Welcome to Virgin Media SSID) ORD 161346 Virgin Media D4A Self Install Guide_VMHUB_p_0803. 3 weeks ago. We're here to help. . The socket you need will be marked with the Virgin Media logo. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. We would like to show you a description here but the site won’t allow us. Booking an engineer is easy with Virgin Media. Hello, I'm trying to set up my Virgin Media broadband. Don’t plug the power cable into a plug socket yet. Connect the Hub’s power cable with the blue tab. Hi, I was with Vodaphone at my previous house and have recently moved to my new house opting for VM as it said it was already installed here. . I need to arrange for an engineer to fit a wall socket as I have just moved into this house and received a quick start kit today, unaware I needed a wall socket. 12. Networking and WiFi. Forum; Apps. My Virgin Media App. SpeedQuickStart, set up and connections. cable from wall. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. Account - Cable. Manage Your Account. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. 150 from a. SpeedQuickStart, set up and connections. Excludes broadband faults and broadband network outages. There are cases where we'd need to convert a self-install to a manned one if this socket. The coax cable from the study can be used for the other 360 box in the kitchen. Reply. My Virgin Media App. It also protects the network from 240 volts being fed to it by faulty TVs in your home. The threaded fitting on the back of a VM Hub is a F-Socket and the RG6 coax cables have a F-Plug. The cable could be hidden within, or behind, furniture. Joining in. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Account - Cable. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. Account - Mobile. 3 minutes ago. The box and cables may have been removed by the previous occupiers. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. Manage Your Account. New customer, trying to self install my hub and 360 box. Most QuickStart. I recently moved to new house, i get my router today but there is no virgin box in home, just there is a virgin cable but wothout any socket connected to that Can i buy a wall socket? Or i should wait for technicin. Self installation but NO wall socket in. QuickStart, set up and connections. on 04-02-2023 11:17. in QuickStart, set up and connections 2 hours ago; Installation: Wall socket issue in QuickStart, set up and connections 6 hours ago; Install confusion in QuickStart, set up and connections yesterday; Customer support is a nightmare: no way to schedule installation in QuickStart, set up and connections. There are multiple different branded wall boxes inside our flat but none. I'm a Very Insightful Person, I'm here to share knowledge. We have tried plugging it into the only box we found it would fit but no luck.