I should be getting 100mbps minimum and I'm barely hitting 20. by Farle1240 • On our wavelength. on 02-09-2022 16:08. Speed. I would advise testing on a laptop/computer with a LAN cable connected directly to the router. This may not be the closest location to where you live. This is very uncharacteristic of our connection, it is consistently above the advertised 100Mbps speeds at any time of the day. If I'm simply downloading or speed testing whilst on OpenVPN I can get ~360Mbps. Overview. So I decided to cont. Moved to Community Fibre broadband who gave faster speed for less and advertised to increase monthly charge by. ive got the hub in modem mode as i use google nest wifi for better wifi, although the tests ive. Your slow data speeds are typical in many areas on O2. Virgin also offers six fibre speeds, starting with M50, with an average speed of 54Mbps. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. Speed. . The usage has changed recently as it was just a single user but now. Comments. If the speed is 10 check the cables are ok. Re: Virgin Media respond to complaints of slow evening service tbh I dont tend to notice speed issues in my area. TV on the go. To help speed up this process, please make sure you answer the Data Protection (DPA) questions accurately. An Open Letter to Virgin Complaints in QuickStart, set up and connections 21-02-2023 Failed Cable pull in QuickStart, set up and connections 11-01-2023 Persistent connection issues since September, as a customer of 30 years, your support is absolutely trash in Networking and WiFi 23-12-2022Before I re-enabled modem mode, I took some pictures of the stats on my laptop of realspeed to see what it reported while modem mode was disabled. This could be causing your issues. Broadband, TV and phone deals. I have a 200Mbps contract, currently my speed both upload and download is under 10. Absolutely no change in speed! 3 hours later getting 125/17 so no complaints here. 1 into the address bar of your browser. Boot PC in safe mode with networking and do a speed test by wire - 5140788 The above sounds about right as you've raised a speed complaint with us. We'll need to monitor your speeds and service for 30 days since raised and advise on the outcome. 0 Kudos. hi there, any help would be great, ive been trying to figure out for ages why my internet is so slow during the day. When i do a speed test on testmy. Virgin Media invests more than £1 billion a year in its ultrafast network. A long-running problem on Virgin Media ’s broadband ISP network in Long Ditton, a residential suburb in the Borough of Elmbridge (Surrey, UK), has resulted in such slow speeds that some customers have resorted to unusual fixes, such as parking on neighbours driveways to borrow WiFi or returning to the office instead of working from home. net using a computer browser or download the speedtest. 26% to 6. There are so many wifi specs. Try dispute resolution. , and Saturday and Sunday, 8. It's probably your router, but your router is much better than my old 1200G+. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). The point is that having a complaint process is a regulatory requirement, under section C4 of Ofcom's General Conditions of Entitlement. comments sorted by Best Top New Controversial Q&A Add a Comment Contact your provider. on 16-03-2023 20:46. 4 hours placed in modern mode and an Asus RTAX86u router. A Virgin Media community moderator posted on Sunday that the provider was looking into the problem. 1 modem mode. Complaint escalation!!!!!! I have raised a complaint - but when I log in to my account to see what is happening (over 28 days passed). I was due 103 days of compensation for non install of services and 2 x engineer late cancellations = £676. I joined Virgin last week on the promise of amazing guaranteed speeds, but unfortunately the reality has been very poor. 3rd image is through VPN but using TCP protocol, not the. Or 0345 454 1111* from any other phone. Once the test begins click on: Run full test to see all the stats. 4 hours placed in modern mode and an Asus RTAX86u router. info@financial-ombudsman. Read 1 more review about Virgin Media Ireland. . 2. 4 QAM256 25 1 139000000 8 40. I recently subscribed to M250 fibre broadband which boast of speed ranging between 264 - 276 Mbps. Post: You can send a letter to Virgin Media, Sunderland, SR43. net will test your connection. All BT’s contracts are currently for 24 months. Virgin Media Gig1 Fibre Broadband (avg 1,130Mbps) vs UK average speed 8-10pm (69. Problem 1: Slow Internet Speed. I have a JVC Fire TV in the bedroom with a wired connection through the ring mains. 83 per day if we don’t install your services on the promised day until installation’s completed. Thursday. Please help me with this problem. 168. 1 channels for upstream on their HUBs. Use social media to speed up response times. 404 - Page not found. 8Mbps), based on Ofcom UK Home Broadband Performance report (here – pg 4), measurement period March 2021. i have sent two complaints but the site after saying complaint submitted then fails to show I have submitted a complaint. . Apologies for the issues that you have been having with your speeds. I'm getting really bad speeds on my Virgin Media WiFi connection. Over the last couple of weeks KitGuru have been receiving emails from readers complaining about the current state of UK broadband services. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. Virgin Hub 3 Modem Mode Slow. If I connect my existing Netgear Nighthawk router with the Hub 3 in Router mode, I get. We've just moved back in our parents property and our internet (250MB download / 20MB upload) has been terrible leading to significant slowdown and a drop out at least once a day (monday to friday). The claim Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. on 12-04-2023 12:54. 5 and 15 Mbps although I have had a reading of 157Mbps which suggests it is not a hardware or wired connection issue. Available with M50 broadband or faster. Protocol: TCP Port: 443 Encryption Algo: BF-CBC (128 bit key, 64 bit block) Auth Digest Algo: SHA1 (160 bit) Custom. although any outcome will be slow and bureaucratic, and will be. It is worth a try. Think I'm going to be stuck on low download speeds using vpn with virgin. 06 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. For all issues we recommend a reboot. Virgin Media 50mbit customers complaining. samknows/real speed to hub is showing <100mb. Just upgraded to Gig1 on Virgin Media, and was expecting much faster speeds, but after contacting the VM online help service (after a 1 hour wait, and being transferred to 3 advisors !), I was told that the 1gb speed is the speed that is 'sent' to the hub. The situation occurred after the provider attempted to conduct maintenance on the service which, instead of making things better, only appears to have resulted in a new set of “intermittent issues” (connectivity problems). 4 40. Stream from Virgin Media. Wifi speed depends on so many things. Check your broadband contract 3. TV;. After some help, I’m on a 1gb package with the SH4. Virgin Mobile customers Call us on 789 from your Virgin Media landline or Virgin Mobile. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Discussion in 'Virgin Media Broadband' started by Rainman Andy, May 31, 2011. Here are my stats it a Hub 4 I believe. I have done. We recently signed up for Virgin broadband as it was advertised as a massive upgrade on what we had. This evening I ran the Virgin Media speed test. Speak to your provider. karlhiggi. 15 if we don’t turn up on the promised day of an. 9 40. Missed appointments. £29. (I currently have the hub 3 and haven't had any issues with it) So I've signed up to receive the new hub that will be delivered in about a. You are paying for 1Gbps to the HUB, shared between multiple devices concurrently. Here you’ll find all the help you need for Virgin Media related problems and issues. Simply tap ‘Start’ to run a speed test and get an accurate reading of your broadband. Check your broadband speed. Volt. Update 4:55pm The original article was drafted at midday and shared with Virgin Media to give them some time to respond prior to publication which they have done. Virgin Media deliver some of the whooshiest broadband speeds in the UK, but most of that whoosh only goes in one direction: down. I have had slow speed for 2 weeks. The internet was still slow but because it joined eventually the customer service assistant insisted it was so. 33 for each calendar day that the service is not repaired. The very tiny queue the data is being held in looks like a symptom of either misconfiguration or a software defect. TiVo. M350 - Slow speed and latency for weeks. Over the last 2 days my download speed has gone down to under 1mbps. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. Monday, Sep 6th, 2021 (10:38 am) - Score 20,368. this started months ago - I have had a virgin technician out on 23/5 he said my equipment is okay, but the hardware in the local junction cannot take the current demand, I was told that there was a technician booked. 4GHz network which does have slower speed. multiple notebooks tested and confirmed that peer to peer they received 1 gig Ethernet. There is nothing on my account: I have raised my issue (prior to raising the complaint) 3 times (within last 3 months only) and probably +10 times for the duration I have been a customer (~5 years). Virgin Media is the best broadband provider for speed in the Expert Reviews Best Broadband Awards 2023, which were unveiled on the 1 March. We are moving to Plusnet where we get 500mb for £35 per month. M200: This comes with an average upload speed of 213Mbps. Or 0345 454 1111* from any other phone. Those rules also require that companies are members of an approved. Download speed less than 1mbps. An 80Mbits/sec BT connection will normally deliver 20Mbits/sec uploads, while you have to go for 200Mbits/sec downloads to reach such speeds with Virgin. 4GHz or 5GHz. Virgin Media Issues Reports Latest outage, problems and issue reports in social media:Your Mobile Account. M200: This comes with an average upload speed of 213Mbps. Get broadband for £15 £30 £15 View Deal 52Mbps average upload speed – 5x faster than the UK’s average upload speeds. 16. Downdetector, which tracks websites, showed more than. For the last week I've had consistent packet loss ~10%, as well as reduced upload speeds and problems maintaining a connection. Unplug all the ethernet cable connections from the Hub and just let it run - overnight is best Then in the morning just plug your PC laptop into the Hub directly and look at the overnight BQM and see if it has cleaned up. limits around 19-50mbps on m350. Call Virgin Media and select the option ‘If you’re thinking of leaving Virgin Media’. Virgin Media ranks 43rd among Cable Television sites. Slow Download Speed: VM SuperHub 4 on Gig1. He diagnosed noise on my connection and reterminated the coaxial cable entering my house and the cable entering the SuperHub 4. 032%. Maybe they'll offer it to New Customers Only & leave us loyal subscribers pay out the odds. You’ve already got our fantastically fast broadband. Last year, Virgin Media gave millions of customers on its M100 and M200 tiers a free speed boost. Since about 16:30, our BQM has detected futher 100% packet-loss across Virgin's network, and their network edge appears to be unresponsive. Check your internet speed with our free broadband speed test. On a M200 package but get upload speeds of <4Mbps consistently throughout the day. Sign in . I recently left Virgin Media and the process proved time-consuming and stressful. V6. Click on the “Networking” tab. Speed. The median download speed at 1pm was 80. Harassment complaint. TV on the go. Email. See message 12 in the first and 13 in the second. M50: This comes with an average upload speed of 54Mbps. Customers of UK ISP Virgin Media’s (VMO2) internet service, specifically those that still use their email platform, appear to be experiencing an outage that seems to have started late on Sunday evening. Simply test your broadband service, and if we find an issue we can help with a fix online. Virgin Media users report 'total blackout' as many left without internet. 8Mbps), based on Ofcom UK Home Broadband Performance report (here – pg 4), measurement period March 2021. We've got the UK's fastest widely available home broadband, so you won't find faster. May 31, 2011 at 4:16 PM. 100. (@Siouxbee89) reported 4 minutes agoHello again, Thanks so much for your private message and confirming your address, I have now booked you a visit for you connection – you can check the date and time via your online account here. 10dBmV is the recommended maximum and all yours are very near that with `channel 2 actually above that. If you need to contact Virgin Media customer service, the number is 0345 454 1111. We have also checked to see what the situation is with regards the latency issues, and. Slow WiFi . Im using a wired Gb connection, not using wifi, and have the 'latest' Hub 5 but still get this poor result, and looking through the messages here it seem to be a. Hi, This morning my broadband seems to have really slow upload speed, download seems normal. Post: You can send a letter to Virgin Media, Sunderland, SR43 4AA. Ombudsman Services. The percentage of very slow Virgin Media speed tests, with speeds under 10 Mbps, has risen compared to the same month last year, increasing from 6. @virginmedia upload speeds are constantly slow during the day. Call the Virgin Media Contact Number today on 0843 515 8680. WiFi speed tests can be somewhat hit and miss as your device could be connecting on the 2. Forums. 22-04-2023 10:19 - edited 22-04-2023 10:20. Virgin Media has been named the worst broadband provider for the past year Credit: PA:Press Association. Pick a category to get started. My download speed is always around 250mbps which is perfect, but my upload speed, which is supposedly meant to run at an average of 25mbps drops to 2mbps or there abouts. Download speed is fine but I'm barely getting 1Mbs upload with is making it frustrating to browse and watch streaming etc. Check out the do's and don'ts, in our Community FAQs. First call 0800 561 0061 - use the automated service to see if there is a local service issue. Reviewers complaining about Virgin Media most frequently mention customer service problems. Virgin TV 360. It's now actually so slow most speed tests time out before giving me results. To whom it may concern, I have sent this via email to the CEO and COO and have posted a letter of complaint to the Complaints Team. 2022 telling me to alter my router settings. This link will be able to assist you on the speeds and how they work and such 👉 Speeds. Boot the PC into Safe Mode + Networking and re-try the speed tests. How to restart your equipment properly. If you want to run the most accurate possible speed test, use a computer or tablet that can be connected to your router with an ‘ethernet’ cable, as wifi can slow down the signal. on 17-04-2023 11:23. Virgin Media has a rating of 1. 1 router mode or 192. My Virgin "Superfast" Broadband is currently so slow that I can't even run an internet speed test edit: 2 months til an apparent fix but a 40% discount in the meantime, swings. ) We restarted the VM box for the Tv too. 1. From the beginning of December I have been experiencing very low speeds and the upload speed has reduced to the level I would expect from AOL dial-up. Description: You might find that your Virgin Fibre, Virgin TV or TiVo® services are intermittent, with the picture freezing or disappearing now and then. Reliability. Tuning in. Previously I was getting regular speeds between 350 Mbps and 500 Mbps but now my speeds are between 100 Mbps and 300 Mbps. Phone. Very slow upload speed. Broadband ISP Virgin Media (Liberty Global) appears to have expanded last year’s DOCSIS 3. 7 Mbps (mean 119. Account - Cable. I have Virgin Business with 500MB download and 50MB upload. Virgin Media employs around 12,000 people directly in the UK and is part of Liberty. Dave Snelling. Virgin TV 360. First thing to say is that a VM Residential package has no SLA. I've tried rebooting the router several times, checked cables, reset factory settings, booted off all connected devices and there's no change. Hi everyone. TV. Rating: 2. . The best times to game online or make big downloads, for example, would be when connection is fastest. StarrTerry. Click on the “Upstream” tab, copy the text and paste into your reply. . . I've done all the testing,. Solved: Hi Everyone. Virgin Media is facing calls for the telecoms watchdog to urgently investigate the legality of its broadband contracts, under. . I can see no way on the website to actually report this problem, even tried there complaints pr. My broadband has been awful for several weeks now- usually between 0. You can check what speed you’re getting by using an Ofcom-accredited price comparison site such as Broadband Compared , broadbanddeals. If I switch my router to my BT FttC I get normal download speeds, the BT & VM connections both use the same firewall and DNS settings. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. 404 - Page not found. 52Mbps average upload speed – 5x faster than the UK’s average upload speeds. com speedtest. Sign in . Ofcom has today published their Q1 2021 (calendar) consumer complaints study, which names and shames Virgin Media UK for attracting the most moans about fixed line home broadband, Pay TV and landline phone services in the quarter, while Three UK did the same for Mobile. Broadband has been pretty slow so I booked a technician to install an OBD Port to sim it up the technician. V6. This can be caused by several factors, such as outdated hardware, a weak signal, or too many connected devices. 3 stars. Meanwhile, router problems were an issue for 14% of broadband users, plus 14% of customers said they'd been left without a connection for at least an hour. 2022. Even to the extent that I couldn't be bothered to chase them for my often promised compensation for the diabolical previous 4 months. 0 Kudos. M100: This. I just rebooted by router and the upload speed is now much better - faster than my "1Gig" download speed! Not very impressed. Watch. on 29-08-2021 20:58. Latency issues etc. Boot the computer in Safe Mode + Networking, if the speed test posts a much faster result software bloat is the issue. I am on the 500MB package. My Virgin Media App is the easiest way to manage your Virgin Media account on the go. For more information, check out our Virgin. TalkTalk and Sky achieved scores of 54 per. Step: 03: Let The Virgin Test Speed Results Load And See The Results. Hi, I am getting slow speeds, below are my logs, are these not normal readings? 3. Forum; Apps. m. Here's what I've done to get 'acceptable' speeds. No reboots or usage changes in that time. on 27-10-2021 16:44. After complete loading, the tool will show the results, and you will be able to know the speed and quality of your Virgin internet connection. Just upgraded to Gig1 on Virgin Media, and was expecting much faster speeds, but after contacting the VM online help service (after a 1 hour wait, and being transferred to 3 advisors !), I was told that the 1gb speed is the speed that is 'sent' to the hub. over 3. uk of Stourbridge, US. Many of us in. We'll need to monitor your speeds and service for 30 days since raised and advise on the outcome. The claim First call 0800 561 0061 - use the automated service to see if there is a local service issue. Broadband deals. Options. Sky Mobile, EE and Tesco Mobile received the fewest complaints in the mobile sector. Meanwhile, router problems were an issue for 14% of broadband users, plus 14% of customers said they'd been left without a connection for at least an hour. I phoned the technician team and asked. Hi, A while ago I signed up with Virgin broadband but about a month before my contract started I cancelled because I got a similar offer from EE who I'm already with for my mobile phone. By post It’s not as quick, but if you prefer to send us a letter, you can write to us at: Complaints Virgin Media Sunderland SR43 4AA Your letter will be acknowledged within 48 hours of receipt and we aim toJust tried from my pc which is hard wired into my router(don’t use pc much now) & the speed is what it should be roughly 275mbs download. Virgin Media has issued a 'hack' to increase broadband speeds (Image: PA) Virgin Media has sent an email out to customers with some advice for boosting broadband speeds for any Internet provider's. Black Friday sale ends on 27th November. The modem keeps resetting quite often (sometimes several times within an hour), and our speed is reported quite low (by fast. And unlike other providers, our broadband won’t slow down, depending on how far you live from the telephone exchange. Im currently on M350. But the majority of people only began to notice it earlier this morning, and the situation is currently ongoing. . Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). £5. I can upload the network levels and hopefully someone can help understand what exactly the problem is. The issue seems to be an SNR fault and I've had the estimated fix date pushed back 8 times with the next being 22/3/23. Email. org. Contact BT Live Chat. 5. Just. 1. Black Friday has landed and with it, an unmissable offer. 2) For the broadband while I appreciate fast speeds I am constantly having to re-set the hub to get an internet connection, having both wired and wireless connections. Virgin Media offer a gigabit-capable broadband package that delivers average download speeds of 1130Mb per second at peak times. I have had slow speed for 2 weeks. I have had slow speed for 2 weeks. Here’s how much we’ll credit you for the following service issues: £9. 4 QAM256 1 2 147000000 7. Over the past couple of weeks the achievable speed seem to have dropped on my broadband. Virgin Media just phoned regarding my online complaint for non payment of correct compensation as per their own Automatic Compensation Scheme. Virgin Media has a rating of 1. Some broadband customers on UK ISP Virgin Media ’s (VMO2) fixed line network are reporting a noticeable increase in peak time latency – usually between around 5:30pm and 11pm, which appears to have begun at around the end of last week. BT Broadband contact details. Our Verdict: Virgin Media is highly recommended company, but beware of poor customer service. it claims no issues with the VM network or hub, but my Superhub is showing thousands of post-RS errors and SYNC Timing Synchronization failure. 6Mbps up. Simply test your broadband service, and if we find an issue we can help with a fix online. If you've got total loss of service after two working days, you'll be eligible for £9. Once you submit your complaint you will receive a text message within 48 hours with a case ID 4. If anyone has ever had a poor service from Virgin Media this is where you can come and vent and also see what others have had to experience. We’re paying for the M350 fibre broadband, but the speeds we’ve been getting are on average 21mbps download and it cuts out regularly. We would like to show you a description here but the site won’t allow us. 1. We would like to show you a description here but the site won’t allow us. However when i connect the ethernet cable from the back of the router that goes to the pc into a usb to ethernet adapter into a usb port on the pc it comes up as ethernet 2 adapter in network settings on the pc and when i do a speed test it comes up with a speed on speedtest. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. . Multiple broadband speed tests over time can show if and when speed fluctuates. check your power levels to make sure they are "in band" -. 0. I also have a Hub4, but run in it Modem mode, with my own router. TV;. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm. Check the Linksys USB adaptor is connected on the 5Ghz band. I was due 103 days of compensation for non install of services and 2 x engineer late cancellations = £676. uk comes. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. Gaming Support. M50: This comes with an average upload speed of 54Mbps. Internet speed test results can help you find and address potential. After going in circles trying to find a way to speak to a real person on the Virgin Media website I've ended up here. He upgraded us from a hub 4 to a hub 5 as well as doing something at the cabinet and the speed increased. There are 3 of us in our house one plays Genshen and we have a Roku - Amazon is particulary bad it dropped out about 3 times last night and only that and one tablet were in use. This is a VM RFoG / FTTP area, since it was installed in 2017 the stability of the service has been excellent. Hi, After months of accepting a ridiculously slow speed in comoarison to the "Ultimate Oomph" speeds I am paying a fortune for, I have had enough, as theoretically I should be getting 629Mbps but I am lucky even to get into 3 figures download and hve been told that upload speeds are not part of the promoted speeds, unlike my previous ISP,. 21-01-2022 18:14 - edited 21-01-2022 18:17. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in).